Placed an order for one of their products on a third party online sales site and it was not described correctly on that site. The third party would not cancel my order if it was placed more than 30 pr... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Liz was very knowledgeable and helped us order the right parts for our bike. That's why we gave her a 5, but having one of the parts out of stock, unavailable for pre-order, and having to check the we... Leggi di più
Everything was great, but the tracking numbers confused me, so I reached out to customer service. They were helpful and got me the right numbers. Delivery was quick, and the elliptical was easy to bui... Leggi di più
Had piece of my order lost in shipping due to the handlers lack of care. Emailed the company and they very quickly were able to ship out a replacement part hassle free and no charge to me within 24hrs... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick and Helpful!
They were quick to take care of a couple lost parts of our unit, even without all the documentation. Great job, guys!!
I needed to make a change to my order…
I needed to make a change to my order and Louise promptly responded to my request.
Great customer service and product
Great customer service! Well built product and my mom loves the device - it’s helping a lot in her physical therapy.
I needed to change the delivery address…
I needed to change the delivery address and the staff was super responsive! The product arrived promptly and the quality is excellent. Five stars.
Very professional a truly honest…
Very professional a truly honest company. I would buy from them anytime. They should be the example for other companies to emulate.
Grade A Service and Product
FED Fitness offered prompt, free delivery, excellent customer service with an invoicing inquiry also quickly addressed, and very simple product instructions.
Excellent customer service!
I purchased a recumbent bike that came with two right pedals, so I reached out to the customer support email in the instructions and they responded within hours. They were so apologetic and professional. They immediately got me out a left pedal, and have been super communicative throughout the process. Good customer service should be a given, but it’s not, so when it happens it’s refreshing and heartening. Shoutout to Yanna for being an A+ representative of this company!
My customr service rep Liz went above…
My customr service rep Liz went above and beyond to help me order some missing parts. Thank you!
Great customer service!
I appreciate the quick response and the effort that was made to resolve the issue. Thank you!!!
Great customer service and support
Great customer service and support. An outstanding company to work with. Thank you!
Replacement service excellent to work with
The sevice for a replacement part was over the top excellent. Much thanks!!
Violet was very quick and helpful!
Violet was very quick to respond and solved my issue (pacakge was lost in the mail) by sending me a replacement part immediately, free of charge. Thank you!
I purchased the Strength Station from…
I purchased the Strength Station from their website. I thought it would be useful for weekends at the camper, etc. They sent me something that says, "Halo Strength Studio". It looks the same, but it doesn't work. The resistance settings don't increase the resistance. On max level, I can pull the cable with a single finger. There is no eccentric resistance either.
Their customer support is slow as can be. Admittedly, I am use to Amazon who responds quickly. However, they are going back and forth asking for video, then proof, etc. etc. I paid $500+ for this thing. I sent video showing it doesn't work. Get it resolved!

Risposta di FED Fitness
Good customer service.
I ordered a rebounder. My order was delayed due to USPS delivery service. I contacted FED Fitness and they were so appreciative that I notified them of the delay (which I realized was out of their control). They told me to contact them upon receipt of my item and they would issue a small credit for the inconvenience, which they followed through with. Good customer service!
Very helpful customer service
Wendy (customer service) was very prompt in tracking my order and making sure it arrived to me. She was pleasant and helpful. I really appreciate it!
This is a great company
This is a great company. Customer Service is outstanding! I would not hesitate to recommend this company to friends and family in the future.
Fast Delivery
After I contacted them asking when I would receive my item they were very quick to get it delivered.
Great quality, fast shipping
I received my powercage extremely fast! I received one box at first but customer service was very fast at responding and my second box came next day. Building it now and the quality seems top tier!
New rebounder
Received rebounder later than expected, but was able to receive info on it
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