Featherlings Recensioni 129

TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The loss of my dog has left me heartbroken, I will never forget her, now I can carry a small peace of her with me always. Featherlings has been fantastic, communication was excellent and the whole p... Leggi di più

Valutata 5 stelle su 5

Absolutely faultless service from Matt at such a raw time. My ring containing my puppy's ashes and fur has arrived, and the workmanship is of an excellent standard. I would definitely recommend.... Leggi di più

Valutata 5 stelle su 5

I recently purchased the Photo Piece Necklace from Featherlings and couldn't be happier with both the product and the service I received. The necklace is absolutely beautiful and made a truly s... Leggi di più

Valutata 5 stelle su 5

Had a fab hour this morning getting our bestie bracelets fitted. Matt did a full consultation with us both, and carefully fitted the chains we chose checking with us constantly on the fit. He then des... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

I don’t use Trustpilot to actively request reviews—over 9,000 verified testimonials can be found on my website. I specialise in award-winning ashes jewellery, including Pandora-compatible charms, necklaces, bracelets, cufflinks, and rings, all carefully crafted with a small portion of ashes or other precious elements (photos, handwriting, breast milk, and more). Every piece is made to last, with meticulous attention to detail. Visit our Portsmouth shop for guidance and to explore our full collection including Permanent Jewellery.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Caring and compassionate

I have two pieces of memorial jewellery from this company. With the first piece, I was very specific on the colour I wanted. It had to be just right. My little dogs ashes were treated with compassion and respect. It was incredibly emotional receiving the finished piece, but it brings me so much comfort. A year later, I lost my 15 year old cat, and once again, wanted a memorial piece. Matt made sure it was just perfect, and have now have Milo with me forever. A wonderful, friendly and caring company 💚

23 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Happy with photos

I need photos to put in a locket for my daughter's wedding. Annalise offers advice about locket photos including "If you are unsure, you can send us your photos first and we will be happy to help advise." I sent photos 5 days ago and have heard nothing from them in response. Disappointed.

Edited to add - I contacted Matt following his response. He was very helpful and went above and beyond to assist. I now have the locket photos I need and am very happy with them. Rating amended accordingly.

20 aprile 2022
Non scritta su invito
Logo di Featherlings

Risposta di Featherlings

Thank you for taking the time to leave a review, We do have a live chat, Facebook, Instagram, Phone number, Web forms to name some of the ways to get in touch. I'm afraid I can't find the original email you had sent under anything matching the name on here. Feel free to email me directly matt@annalise.co.uk . Don't forget, if it was over the easter bank holiday, if you email had come through, then there would have been a 4 day delay in being answered anyway. Thank you

Valutata 1 stelle su 5

Sent an order over to wait 2 weeks for…

Sent an order over to wait 2 weeks for them to get bk to me to tell me there machine had broken down
And couldn't fill my order
After they didnt reply to my emails 3 times
USE THESE IF YOU DONT WANT YOUR ITEM YOU WILL BE JUST MESSED ABOUT

6 gennaio 2022
Non scritta su invito
Logo di Featherlings

Risposta di Featherlings

Hello Kev, You ordered on christmas day, then we had to have some sort of time off. When we came back, our laser engraver decided to break down. We kept you up to date on the potential delays and offered every alternative available. We even offered alternatives that aren't even available to other customers yet. You demanded a refund so I processed that for you. As soon as I actually refunded it you just got upset. We tried to help. Thank you *edit* - It has been 12 days including christmas, bank holidays and new years!

Valutata 5 stelle su 5

Ordered some locket photos for my…

Ordered some locket photos for my wife's birthday present at 11.30am on the 29th, was printed and dispatched the same day and I received it in the post today on the 30th.

Photos are excellent, delivery was excellent and fairly charged. Will use again.

Thanks!

30 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Have purchased picture charms twice and…

Have purchased picture charms twice and have always been efficient in dealing with the order and very quick to respond to enquiries. Items ordered were excellent and really pleased. No hesitation in buying in the future.

19 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Non existent customer service

I ordered some locket photos and paid extra for delivery to be on 23rd sept.
I have not yet received the items. I have sent 2 emails with no response and when I have contacted them via telephone I was greeted with an answer machine. The items were for my daughters birthday which is now too late. Very disappointed and frustrated that no one has responded to my emails

27 settembre 2021
Non scritta su invito
Logo di Featherlings

Risposta di Featherlings

Hello Shelley,

I'm sorry the Royal Mail have clearly let us down here.. And it's not that we were ignoring you or our customer service is non existent, just we aren't here on a Saturday and Sunday to take your calls

I looked into it this morning and looks as though it has now been delivered for you. I have also refunded the entire order for you

Thank you, Matt @ Annalise

Valutata 5 stelle su 5

Above & beyond.

Above & beyond. I ordered a pet ashes charm and it came back with a beautiful card as well. All so dignified and the communication through out was impeccable. I would certainly recommend for ashes jewellery.

18 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

First Time Order - Great Service

Ordered a custom charm from Annalise Jewellery on 08/02, and the service and communication was perfect.

I needed this in time for a birthday gift on 15/02 and I received the charm on 11/02, great quality and wish I could rate them higher!

11 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Life savers!

Needed some locket photos turned around quickly - and managed to get them within 24 hours. Great quality product, brilliant service, and good value too. Can’t recommend highly enough.

9 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Locket Photos!

I ordered the Locket Sized Photos from Annalise and they look fantastic!

More importantly, their customer service was really good. Royal Mail had some trouble delivering the product, but Matt @Annalise was always responding to emails, got a back up sent out and even sent me digital copies.

If it wasn't for the customer service, I'd be giving them a 3/5 so really well done overall on both the product, and the service!

Cheers

15 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Brilliant Company, beautiful products

I ordered a photo charm from this company approx 10 days before Christmas. Unfortunately Royal Mail messed up the delivery and even though it showed on tracking the item had been delivered it had not. I had no joy getting through to Royal Mail so I contacted Annalise Jewellery to inform them. I had a phone call from them almost immediately apologising (even through it wasn’t their fault) and informing me they would contact Royal Mail on my behalf. I was totally stressed about it all and that phone call totally calmed me and took the heat out of the situation. Communication is everything and this company has it in spades. The charm did arrive in time for Christmas and it is absolutely beautiful. I will definitely be purchasing again. Thank you

14 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Absolutely fabulous in every way

Absolutely fabulous in every way. I found Annalise Jewellery via a Google search 'locket photographs' and was unsure not having used the website before - and so glad I did. The photographs for my late mother's locket fitted perfectly and were of a high standard. Took only four days for delivery and was packed well. Staff responded to my message immediately too. Highly recommend 7* and will buy from again.

23 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I used the contact form on the website to send in a photo so I could get a preview before I ordered. Even though this was a Sunday evening I had a response within a couple of hours and Matt couldn’t have been more helpful. I ordered the same day and my order was dispatched a couple of days later and arrived two days after that. So from enquiry to receiving my order it was less than a week.
The charm I ordered is beautiful, excellent quality and packaged very well. I thoroughly recommend Annalise Jewellery and would order from them again without hesitation.
Order no. PC2193761

20 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Beautiful, tasteful and elegant memorial jewellery.

This is a family run business and I cannot recommend them enough. I was browsing for memorial jewellery a week before my daughters birthday, who was born sleeping 1 year ago. I contacted the company to see if it would be possible to get an order in time for her birthday. They were so understanding and went above and beyond to ensure my order was perfect and it arrived 2 days early! The presentation and care put into each item was immaculate and beautiful. We ordered 2 ashes pieces and 3 photo pieces and all are excellent quality. I like that these pieces are subtle but stunning.

Thank you so much we will definitely be using you in the future for more pieces for us and the rest of the family that now want their own charm or pendant!

13 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Just used this company for the first…Outstanding service

Just used this company for the first time and I cannot recommend highly enough. Instant response went over and above helping me with my order of locket photos and I received my order less than 24 hrs from placing it. I was so delighted I immediately ordered again.

14 luglio 2020
Non scritta su invito
Valutata 5 stelle su 5

Personalised charm

I just wanted to let you know that I received my daughters little charm yesterday .. it is just so amazing .. I love it it is so special ❤️ The box is so cute too and such a nice touch .. can’t wait for her to open it on Saturday am sure there won’t be a dry eye in the house 😢❤️ would totally recommend you to everyone !! Thanks so so much

1 luglio 2020
Non scritta su invito

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