The loss of my dog has left me heartbroken, I will never forget her, now I can carry a small peace of her with me always. Featherlings has been fantastic, communication was excellent and the whole p... Leggi di più
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Absolutely faultless service from Matt at such a raw time. My ring containing my puppy's ashes and fur has arrived, and the workmanship is of an excellent standard. I would definitely recommend.... Leggi di più
I recently purchased the Photo Piece Necklace from Featherlings and couldn't be happier with both the product and the service I received. The necklace is absolutely beautiful and made a truly s... Leggi di più
Had a fab hour this morning getting our bestie bracelets fitted. Matt did a full consultation with us both, and carefully fitted the chains we chose checking with us constantly on the fit. He then des... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
I don’t use Trustpilot to actively request reviews—over 9,000 verified testimonials can be found on my website. I specialise in award-winning ashes jewellery, including Pandora-compatible charms, necklaces, bracelets, cufflinks, and rings, all carefully crafted with a small portion of ashes or other precious elements (photos, handwriting, breast milk, and more). Every piece is made to last, with meticulous attention to detail. Visit our Portsmouth shop for guidance and to explore our full collection including Permanent Jewellery.
Informazioni di contatto
Unit 5 Challenge Enterprise Centre, PO3 5RJ, Portsmouth, Regno Unito
- 02392 732850
- hello@featherlings.co.uk
- featherlings.co.uk
4,7
Eccellente
129 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service and beautiful…
Excellent service and beautiful products.
Matt went above and beyond for our families jewellery we had made with my grandparents ashes.
Nothing was too much trouble would highly recommend this company
Sharni
2 febbraio 2024
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Risposta di Featherlings
Thank you so much! Really means a lot, Matt
I wouldn’t have a businesses without…
I wouldn’t have a businesses without Featherlings! Their efficiency & professionalism for printing locket sized photos is second to none! Thanks for your continued fabulous service!!
3 dicembre 2023
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Risposta di Featherlings
Thank you so much! Really means a lot, Matt
Lovely experience shopping with…
Lovely experience shopping with Featherlings. Had some royal mail problems and the customer support were really helpful and accommodating!! Will deffo recommend and use again.
6 novembre 2023
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Risposta di Featherlings
Thank you so much! Really means a lot, Matt
Cannot rate this wee company high…
Cannot rate this wee company high enough! Photo Charms are gorgeous! Matt even went out of way to make sure my charm was perfect! Thank you so much for everything you do
27 settembre 2023
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Risposta di Featherlings
Thank you so much! All the team @ Featherlings
Ashes/ photo memorial charm
After careful consideration as to what company to use, I couldn’t be happier! Me and my sister wanted to get my mum a charm with a picture/ and our nans ashes (her mum) for her 50th birthday. The charm is beautiful, packaged lovely and the service was amazing, not to mention compared so some companies we looked into, the price was very reasonable. We are so happy with my mums charm that both myself and my sister are going to get one so all 3 of us have one to remember our Nan! My mum was over the moon and put the charm straight onto her Pandora bracelet. I love that any leftover resin with the ashes in for put into a little glass jar, basically a second memorial gift. Thanks to all at featherlings. I would recommend this company to anyone wanting a memorial piece!
16 agosto 2023
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Risposta di Featherlings
Thank you so much! Really means a lot, Matt
Clearly have no idea what they are doing!! Ongoing since May "22
when the necklaces came i was initially pleased with them. Then they started to fade and lose colour. I contacted them, they said they had changed the chemicals they use and would sort them out. I sent them back and they cleaned them. A few months on they have faded again, and the photo of my son has blurred so badly i can no longer see him clearly. Their reply to my email was shocking. It must be something I am doing apparently, ( must be something my daughter is doing too, as hers is the same) even though the photo is sealed under resin which they put in place. I don't swim, I don't work with chemicals. I wonder if it was one of their children's ashes forever cast in jewellery would they be so dismissive? I would wait a few months before leaving a review, as i say, mine was lovely when it came!! or better still, buy from a more reputable company. This one is awful and doesnt care one bit about the feelings and the deep distress of their customers!! ordered on 19/5/22 first one came quickly, waited until 6/6 for the second one, to be told there was a problem with the photo, they then sent that one out a week or two after that, one returned on 14/9/22. second on 28/10 . it is now 20/7/23 and they have gone from bad to worse. Also, there is a visible fingerprint on one of them. Very poor. Cant even request a refund because my sons ashes are in there for good. I am seeking legal advice.
20 luglio 2023
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Risposta di Featherlings
Dear Ms. Lebroc,
We appreciate you taking the time to share your experience and concerns regarding your Featherlings order on Trustpilot. Customer satisfaction is of utmost importance to us, and we are committed to addressing any issues to the best of our ability.
We would like to reiterate that we take immense pride in crafting personalised jewellery that beautifully captures cherished memories. With over 50,000 pieces sold, we are delighted to have brought joy to countless customers. Your case is the only one of its kind that we have encountered, and we genuinely regret any disappointment you have experienced.
Upon receiving your initial request for assistance, we promptly addressed the issues with your necklaces and returned them to you in perfect condition. We also made changes to your order as requested by you with the photo originally uploaded.
The photos you provided after the cleaning process showcased their pristine state. However, we understand that over time, jewellery requires proper care to maintain its beauty and integrity.
Our products undergo rigorous testing to ensure they can withstand everyday exposure to common substances without any adverse reactions. As such, the visible issues you have experienced with your necklaces could indicate a possible impact from external factors or inadequate care.
We genuinely care about our customers and are more than willing to work with you to resolve this matter. Our team is here to assist in evaluating your necklaces further and to understand any underlying factors contributing to their deterioration. We want to ensure that you can continue to cherish the memories they hold.
Great customer service
Great customer service, really happy with my purchase and my wife is even happier 🙂
Thanks guys!
22 giugno 2023
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Thank you for a great service.
Thank you for a great service. Myself, mum and my sister had a ring with ashes done for our family dog we had for 18 years. We are so pleased with the rings. The service here has been amazing and the communication throughout was brilliant. Thank you again.
8 maggio 2023
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Recent purchase 100% recommend
I recently purchased a personalised necklace from Featherlings for my wife, and it was an absolute delight. The necklace exceeded my expectations, and the helpfulness of the staff made the entire experience even more special.
Featherlings' attention to detail was apparent from the beautifully packaged delivery. The necklace itself was a masterpiece, crafted with precision and elegance. The personalised engraving added a unique touch, making it a truly meaningful gift for my wife.
What truly stood out was the exceptional customer service provided by Featherlings. The staff was incredibly helpful and responsive throughout the process, promptly addressing any inquiries I had. Their dedication and professionalism added a personal touch to the overall experience.
7 giugno 2023
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Customer service nil
Customer service nil. Ordered charm for my sons ashes waited over a week for the packages to send my sons ashes in, complained to the company they didn’t like my email so cancelled the order like it was nothing. We are grieving parents wanting some sort of empathy but all we got was we didn’t like the wording of your email. Absolutely disgusting please don’t use this company they couldn’t care less and I agree the reviews MUST BE FAKE!! Think you will find I ordered on the Sunday asked on the Monday if I had ordered a kit which you said I had then my Friday I still hadn’t received the packages I have all the emails to prove this again you lie!!! Just sent the proof that ordered on the Sunday will send over emails I’d needs be
19 giugno 2023
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Risposta di Featherlings
It is very rare for us to have to do this, but on this occasion we just had too.
You placed your order on a Saturday, and by Monday were emailing to say you were appalled at our service for not delivering the complimentary postal kit next day (bearing in mind that was a sunday!). We emailed to explain that it is not next day, and would be 1 or 2 working days, along with double checking your delivery address.
The way you addressed my staff, along with accusing them of lying about sending out a postal kit, and emailing my staff to say they have no idea what grief is like is simply not acceptable.
99.9% of people understand that an order placed on a Saturday will be processed on a Monday, and if Royal Mail are slow, or something goes wrong.. our customers are always so lovely, they understand it's not our fault. They are respectable and we always get any issues sorted quickly.
But on this occasion, I am simply not going to accept someone talking to us in the way you did. Therefore, took the very rare decision to actually cancel your order and refund you in full. A pleasant transaction where we can make something unique for someone is more important to us than making money.
We have used the same review systems since 2017.
I wish you all the best. Matt. Director
Love my jewellery
Love my jewellery, very quick turnaround, would recommend 100%, thank you so so much💕💕
18 maggio 2023
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Highly recommend
I received my order today. A charm made from my dogs ashes. The communication from start to finish was amazing and I've now got a piece of her to carry with me forever. Cannot reccomend this company enough
16 marzo 2023
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Exceptional service
Exceptional service. I ordered some locket photos which got lost in the post twice during the recent postal strikes. The company did their utmost to get them to me in time for Christmas. Highly recommend this company.
15 dicembre 2022
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Never let me down
Just recieved my double foto charm..
A birthday present for my sister.
Its amazing ..just as the previous ashes jewelry I bought last year were .ya never let me down thankyou so much
Marina constable
12 ottobre 2022
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Fantastic service highly reccomend
Fantastic service highly reccomend, delivery came quick, personalized bobble photo charm.
Thank you, thank you.
Great value for money
Excellent customer service and communication
5 ottobre 2022
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Excellent service
Having recently lost my dog, I wanted something I could keep with me always. I ordered a charm with his ashes and a picture on the back. I received it a few days ago and I am absolutely delighted with it. Before it was sent out, I was sent a proof of the picture. When it arrived it was packaged really well. Customer service was brilliant. From ordering to getting it back took about 2 weeks. I will definitely be using again. Thank you
7 agosto 2022
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Prompt, courteous and professional
Ordered a photo charm and amazed at the prompt, courteous and personal service offered by this company.
Item arrived by the estimated time and was well packaged.
So happy with my purchase.
Keep up the good work.
2 luglio 2022
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Amazing Service!
I never ever leave reviews but seeing your business card that your a family ran business- I’m amazed with this service, my moms going to absolutely love it! Can’t believe the quality and the turn around time. 1000000% will be ordering from you again. Thank you so much.
23 giugno 2022
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Ordered a personalised keyring recently…
Ordered a personalised keyring recently and Matt couldn’t of done anymore to help! It is absolutely perfect and will definitely be ordering again in the future. It was delivered really quickly and packaged well. I would recommend this company to anyone!
25 aprile 2022
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Thankyou for your excellent service.
Thankyou for your excellent service.
Beautiful charm and mans signet ring made from my little dog ,Rosie's ashes. So comforting to know I have her with me. Courteous, helpful process throughout. Lovely touches with the left over ashes and beautiful gift pouches and bags. Will recommend
24 aprile 2022
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