FCP Euro Recensioni 1674

Had an order placed over a week ago with no updates. I contacted customer service over the phone and they cannot refund my order because it is "in processing." Apparently, an oil change kit listed as in stock is not truly in stock and I have no updates as to when I can recieve it.
Update: after posting this, I had been contacted and they sent an expedited package to meet my deadline. The customer service supervisor, Kevin, had taken care of the issue above and beyond what was necessary to assist me. Thankfully, they made things right in the end.

First class could not help me more if they tried speedy response to enquiries
Compared to uk companies just a easy experience all round

FCP sent me the wrong part and wont negotiate a return.

I don’t know what is going on with FCP, but their deliveries are crap. They used to be fast and dependable. The last two deliveries never made it to us and we paid extra for expedited delivery. We paid extra because their delivery estimates are now longer than they have been in the past. Just go straight to your dealer(s) part department and you’ll be able to pick up the part, when you need it, and at a cheaper price.

Do not buy buy into the Lifetime Guarantee. It is a way for them to lock you into their company and extract more money from you. It is not a normal warranty return and credit system. It is a you purchase the part, you pay to have it shipped, you pay a shop to install it, then you do it all again when the part fails. Now that you paid for everything twice, you get the privelage of doing a RMA request, boxing and paying for shipping back. Only to receive a store credit that is there forever. I know stuff breaks but come on, a quick part failure cost you double and then you do not get the funds credited back to you. You get a forever credit with FCP. That is a terrible business model.

I guess if you are breaking your car parts constantly, it is a good thing. However, if you only have the standard failure once in a while, you have excessive funds tied up to only be used with their company. Read everything you can about this corporation. Avoid them! There is obviously a reason a lot of their previous customers are takin the time to write these reviews. I cannot see myself needing thousands of dollars in parts anytime soon. Nice to know that they will keep those funds tied up in their system for me! Shop with a more straight forward company. Shop with a company that is more transparent.

The way they word the Lifetime stuff is legal garbage worded in a very misleading way. Hopefully this review will prevent others from making the same mistake I did.

I’m recommend 💯fast shipping good price good quality products and part 👍

I had an issue with an order and FCP Euro resolved the issue in a very prompt and satisfying manner. You don't find this level of customer service any more and I thank FCP Euro for being attentive and responding. I am a long time customer and will remain loyal to FCP Euro. Thank you!

Failed to honor their commitiment multiple times. Called in about the replacement guarantee, told them i needed the part urgently and provided them with the diagnostic from the mechanic that said the part was failing. The lady informed me it would be sent out the next day. I get a message the next day that it needs to be submitted through the replacement guarantee so I called back and told them that was exactly what I did. They said the lady gave me the wrong information and that I would have to buy a new part and would only receive some store credit. Was not offered any sort of express shipping either. This is not the first time I've had an issue with them. I ordered a part 6 months ago that was "guaranteed fit" it did not fit my vehicle and when I called in to receive the return label they said they would not pay for the return and that I had to pay that $70 out of my own pocket. Complete liars, total scam. Buy local or from bimmerparts if you want a trusted company

I highly recommend not ordering a genuine bmw high pressure fuel pump from this place at all. Save your money and time and just go to ECSTuning.com or TurnerMotorsports.com. I ordered a Genuine BMW High Pressure Fuel Pump March 13th and paid the extra 15$ to have it shipped on the 20th.... it is now the 21st and there have been nothing for new updates. Also was supposed to get a refund for $14.99 for the shipping and they told me my bank was declining it. Not true at all... Also was looking to have my money refunded for the item and they told me it was too late the item is "in processing". It has been "in processing" for 9 days now without any new updates on the shipping... please do not waste your time or give yourself a headache trying to communicate with these fools... The shipping is very inaccurate and misleading, and they don't know anything about the vendors they ship your parts from. Also this is my first time using this company and it is a very bad experience....

Sent the wrong part and I've been on the phone waiting to talk to a rep for over 25 minutes if the have that much trouble with parts they need to hire 20 more customer reps. I entered the year make and modle and the part was displayed and I bought it.
I was out of town and scheduled a moble Mercedes BMW mechanic to meet me in Nevada as I would only be in town for 3 days, opens the box and says it's the worg part I call FCP Euro and wants me to pay to ship the parts back plus I had to Pau the time for the mobile mechanic and they tell me the parts I need are over double the cost. I'll stick with Pelican parts I've had parts for my porsche sent overnight when I was stuck and was dangerous to drive. NO MORE FUCP EURO good luck.

I’ve had a couple issues with some orders breaking and coming broken, and tried to solve it through my CC, which was my mistake. After some back and forth and miscommunication, I was starting to get very frustrated. FCP euro got back to me and took full responsibility, even though it probably was my fault for going the CC route. Andre helped me and was so helpful and very respectful. Even with me voicing my frustration, not only did they fix my issue immediately, they went above and beyond to make the situation right. I have nothing but great things to say about this company, they blow customer service out of the water of especially to other similar auto parts sites.

Hi, I order front and rear brake system for my bmw. And I paid extra for a fast shipping. And yes everything was delivered except the most important part the 4 brake disc rotors. I'd been calling all week to try and understand how are they going to resolve and every day I call they say something different, today is friday now i got told i have to wait until Monday for a response of the other team even do I been calling all week. I don't recommend FCP Euro. Last time I'm ordering bmw part from this company.

Still waiting for FCPeuro to”reach out” to me from their reply to my review on Feb 28. All they have to do is pay for return shipping and this problem goes away!! Do not purchase from them without double checking that the vehicle make and model hasn’t defaulted during the ordering process.
Same standard response!!! Again “do not purchase from FCPeuro”

Terrible communication - Mr Grayson, Lead Custoemr Service person, doesnt return emails or calls, cant call FCP - asa you cant get through there phone tree to even leave a message....

I've been a customer for a while now. They have a great product selection for my German cars, an easy-to-navigate website, and a lifetime guarantee on some of their parts. I highly recommend them.

Phone support is 10/10 but you have wait 15+ minutes to get anyone on the phone. There's no live chat.

Shipping times are delayed and unreliable. Inventory counts don't match what's displayed on the website. Don't pay for faster shipping. They can't fulfill the promise.

Used to be the top dog for euro parts. I can no longer recommend them. Please FCP fix your logistics and inventory. Love you guys, you can turn this around.

Trash company they don’t stand by the parts they sell. Bought something for my BMW and part didn’t fit. Wanted me to go jumping through hoops to get a refund. Stay away go to ECS Tuning or any other beware.

I've used FCP for several years now. Great service and selection of both OE and high quality aftermarket parts. The tutorials are also a plus for the DIY crowd.

First, they're sight shows parts available which are not; second there's a timely process whereas it takes them 3 days to process, have parts ordered shipped to them,they mail parts to you; but you've paid for express shipment. Then, they CONSISENTLY, send emails with changes for delivery! My delivery date was changed five times until I canceled my order! I'll never recommend nor utilize their sight again!

I can always find what I need for my car. Good prices and fast shipping, also.