I collected my order from Fat Face and the service was very quick and convenient. The girl on the desk very kindly took my items out of the packaging and offered to recycle it for me whilst I tried on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Well, it started off badly. I ordered the beautiful blue long sleeve, lightweight top for my daughter with a next day delivery. She admired mine and was going away. No fault of Fat Face but was delive... Leggi di più
L'azienda ha risposto
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Leggi di più
L'azienda ha risposto
Lovely sales reps - really helpful and happy to discuss clothes and alternative buying choices. Excellent quality clothes - last ages!
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Regno Unito
- 01904 635788
4,5
Eccellente
320 recensioni
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Risposta di FatFace - YORK 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I’ve shopped with Fat Face for 16…
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of the few high street retailers where you can still buy clothing that’s still mostly made with natural fibres and not all acrylic/viscose/polyester. Great cotton and wool blends that are breathable and long lasting
21 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love FatFace clothing
I love FatFace clothing, and the washed red hoodie does not disappoint. I'm looking forward to wearing it this Spring.
22 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to use the website and place an…
Easy to use the website and place an order. Delivery came when expected.
20 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No fuss return promptly handled.
19 marzo 2024
Risposta di FatFace - YORK 2
Hi Allan,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Risposta di FatFace - YORK 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care TS
Risposta di FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that the crew in our York store were so helpful. I will be sure to feed this back to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivery expectation
I hope our products can be shipped or delivery to overseas, Hong Kong for example
1 febbraio 2024
Risposta di FatFace - YORK 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
14 febbraio 2024
Risposta di FatFace - YORK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - YORK 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item! Warm Regards - TS
Tried to return something I bought in…
Tried to return something I bought in the sale only to be told that I had a 15 day return period. Not made clear in store and email receipt went to junk folder. Very poor.
2 febbraio 2024
Non scritta su invito
Risposta di FatFace - YORK 2
Hello Peter
Thank you for your email,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
Great selection
Great selection, particularly of sale items. Lovely helpful staff and the store is dog friendly which is a bonus.
21 gennaio 2024
Risposta di FatFace - YORK 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Quick refund
Purchased 2 pairs of Brooke jeans
10 too small 12 too big sadly returned but received my refund into my bank in 2 days marvellous
24 gennaio 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service.
We are sorry to hear these items were not suitable on this occasion, we look forward to welcoming you back soon.
Take care. -GM
LOVELY S/A
LOVELY, HELPFUL FEMALE SALES ASST. GOOD SALE PRICE [IF NOT EASY TO FIND ON LABEL]
25 gennaio 2024
Non scritta su invito
Risposta di FatFace - YORK 2
Hello Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
17 gennaio 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so pleased to hear your feedback regarding service.
Have a great weekend. -GM
Best quality
Ordered some men's land drover PJ shorts online, came quickly and as always, they had amazing quality. Will definitely continue buying from here - can't fault Fatface!
6 gennaio 2024
Risposta di FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - YORK 2
Hello Stewart
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Risposta di FatFace - YORK 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Good shirt at a good price in the sale
3 gennaio 2024
Risposta di FatFace - YORK 2
Hello Susan
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL
Love fat face
Love fat face. I ordered a top, it didn’t suit me but fat face refunded the money and postage. No questions asked - Brilliant!
2 gennaio 2024
Risposta di FatFace - YORK 2
Good Morning Pauline,
Thank you for taking the time to leave us a review!
I am sorry to hear the top wasn't quite the right fit on this occasion! Thrilled to hear you had a positive experience in regards to your return and refund! We love to hear such positive experience from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
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