The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
L'azienda ha risposto
Super entreprise. On attend que ils commencent de vendre online via leurs magasins Français… livraison uk pour l’instant
L'azienda ha risposto
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Regno Unito
- 01904 635788
4,6
Eccellente
336 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great clothes and very efficient love…
Great clothes and very efficient love the trousers
13 aprile 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Friendly staff
Friendly staff, I wanted a dress to attend a wedding but didn't want a posh frock that i would only wear once. Was shown the Adele dress that you can adapt to almost any social event. Good advice and a dress I can wear again and again.
12 aprile 2024
Risposta di FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that the crew in our York store were so helpful and that you are loving your new Adele dress. I hope you continue to have a pleasant shopping experience with us.
All the best, MM
Everything I have purchased is perfect
Everything I have purchased is perfect. So pleased.
11 aprile 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Half of my wardrobe is from fat face
Half of my wardrobe is from fat face.
Always met by friendly helpful staff
10 aprile 2024
Risposta di FatFace - YORK 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love this jacket
Love this jacket, not in my size/colour in store so ordered it on line.
Delivered quickly, packaged well, great value, recommend :)
8 aprile 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - YORK 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Risposta di FatFace - YORK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Still haven’t received notification for…
Still haven’t received notification for collection of order
30 marzo 2024
Risposta di FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I can confirm that I have popped you an email regarding the status of your order.
All the best,
MM
Great deals and fast delivery
Great deals and fast delivery
I will definitely buy from here again
23 marzo 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Quick easy and right size.
28 marzo 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great product
Great product. Good quality fabric. Described as a shirt but really more like a short over shirt. Worn as a jacket over a T-shirt. I’m sure it will be very useful and I love stripes.
20 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wrong item sent
I ordered a dress and received a sweatshirt! Complained to Customer Services, and was told that the item I ordered was not available. Could they not have just told me that instead of sending me something I didn’t order? Other companies do so. I was directed to the website by the local store. Still, I was promptly refunded, so not all bad news.
25 marzo 2024
Risposta di FatFace - YORK 2
Hello
Thank you for your review.
I am so sorry to hear that you received the incorrect item.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
item not available should not be…
item not available should not be displayed on the site
24 marzo 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your review.
During our busy periods, our stock can move very quickly and can temporarily mis-align with our system, causing an item to go out stock before we can show it has sold out.
I understand how this can be extremely disappointing and frustrating, I apologise sincerely for any disappointment that this may cause. Our team continue to work very hard to prevent this from happening, to ensure our customers have a great experience shopping online with us.
Take care. -GM
Excellent quality
Lovely trousers, good fit, prompt delivery. They were heavier quality than I expected but that is no bad thing. They also had to be shortened but I knew that when I bought them. This is usual for me.
23 marzo 2024
Risposta di FatFace - YORK 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Risposta di FatFace - YORK 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I’ve shopped with Fat Face for 16…
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of the few high street retailers where you can still buy clothing that’s still mostly made with natural fibres and not all acrylic/viscose/polyester. Great cotton and wool blends that are breathable and long lasting
21 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love FatFace clothing
I love FatFace clothing, and the washed red hoodie does not disappoint. I'm looking forward to wearing it this Spring.
22 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to use the website and place an…
Easy to use the website and place an order. Delivery came when expected.
20 marzo 2024
Risposta di FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No fuss return promptly handled.
19 marzo 2024
Risposta di FatFace - YORK 2
Hi Allan,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
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