They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Leggi di più
L'azienda ha risposto
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Leggi di più
L'azienda ha risposto
Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Regno Unito
- 01489 557170
4,7
Eccellente
179 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered to store on time
Delivered to store on time. Friendly and helpful staff in store.
8 settembre 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer care
Great customer care. Friendly and helpful staff. Easy ordering and easy returns. Lovely clothes.
2 settembre 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and quick to send the…
Easy to order and quick to send the goods to my local store where it was easy to collect them. This store is in a shopping centre with free parking so is ideal.
18 agosto 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ORDERED ITEM PICKED UP IN STORE VERY…
ORDERED ITEM PICKED UP IN STORE VERY EFFICIENT SERVICE AND QUALITY OF ITEM IS BRILLIANT
17 luglio 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice bikini and good fit
22 luglio 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy website
Easy website, friendly staff when I went to pick up my order. Store clean & well set out.
19 giugno 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time shopping on FatFace website.
First time shopping on line with fat face, easy to order and very quick to deliver, if I need to order again on line I would be confident . I would also like to point out my wife saw the Slider’s on the M&S website but was unable to order because of their issues so luckily you have a good website.
12 maggio 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality fabrics & well made
Good quality fabrics & well made. Friendly & helpful staff at the Whiteley store 😁
5 maggio 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Lovely clothes most made with natural…
Lovely clothes most made with natural fabrics. Attractive designs. Easy to order on line or buy in the shop - and also very easy to return items if they don't fit or suit me.
6 maggio 2025
Risposta di FatFace - WHITELEY
Hello, thank you for your review. We are so pleased to hear this. Take care, CM
Ease of purchase and collection
25 aprile 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service.
I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought are pretty good as well so I am very pleased. OK FatFace are a little expensive compared to some but I have bought many different things from them over the years, tshirts, shorts, trousers and all have been great quality and have lasted for ages. It’s true what they say you get what you pay for. Worth remembering if you are tempted to buy something very cheap off an unknown website.
25 aprile 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Really comfortable shoe,easy as always…
Really comfortable shoe,easy as always to order and quick delivery to store,great colour too!!
22 aprile 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - WHITELEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still waiting for delivery
Placed order 2 weeks ago for store collection, still waiting. Had 2 emails saying it's been delayed but heard nothing since
12 aprile 2025
Risposta di FatFace - WHITELEY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Fat Face Whiteley - 1st time shopper
Delivery to store was within a couple of days. Collection was efficient.
Goods were excellent value for money.
Very satisfied customer.
4 aprile 2025
Risposta di FatFace - WHITELEY
Thank you for your kind words! We're so pleased to hear everything went smoothly and that you're happy with your purchase. - LE
Smooth online process & collection
Notified me that my order would be delayed. Collection from store went smoothly. Returned an item to store. The server was very helpful and processed the return. Using FF for the first time I found it a good experience.
8 marzo 2025
Risposta di FatFace - WHITELEY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
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