I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Leggi di più
L'azienda ha risposto
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Leggi di più
L'azienda ha risposto
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Regno Unito
- 01872 262567
4,8
Eccellente
143 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy website to navigate and purchase, items as described and excellent quality
Easy website to navigate and purchase, clear instructions on how to select “click and collect” store. Items just as described and very good quality. Very happy all around.
18 settembre 2023
Risposta di FatFace - TRURO
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Risposta di FatFace - TRURO
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
A lovely girl called Jo served me
A lovely girl called Jo served me , she was so helpful and kind. She got me different sizes and said how good I looked ! After buying my clothes I felt so happy and had a really good shopping experience
26 agosto 2023
Non scritta su invito
Risposta di FatFace - TRURO
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The website is so easy to use
The website is so easy to use. Had I wanted in the sale too, so a definite bargain.
15 agosto 2023
Risposta di FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
My order online went through easy and…
My order online went through easy and the collection in the shop was great. emails to let me know progress were all there. Friendly in the shop too.
7 agosto 2023
Risposta di FatFace - TRURO
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item- RS
Excellent sales personnel.very friendly…
Excellent sales personnel.very friendly , helpful and amusing banter.
16 agosto 2023
Risposta di FatFace - TRURO
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quick simple and efficient
30 luglio 2023
Risposta di FatFace - TRURO
Good Afternoon Deborah,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
Risposta di FatFace - TRURO
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Collections are soo good and the…
Collections are soo good and the quality also is excellent I really fell in love with the designs and the cloth, mostly the staff in fat face truro are really helpful and always smiling. They select some suitable items for staff really soo good I don’t know the staff name she always stays in female section on the 1 st floor she is soo good and had a good conversation regarding fat face thank you soo much i am giving this review just because of the staff and their lovely nature for customers.
29 giugno 2023
Risposta di FatFace - TRURO
Good afternoon, Leela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Very welcoming and good quality
27 maggio 2023
Non scritta su invito
Risposta di FatFace - TRURO
Hello, Thank you for your feedback regarding your trip to the Truro store. It is so wonderful to read such lovely feedback!
Take Care - KS
Excellent service fast delivery to…
Excellent service fast delivery to store and beautiful boots ..
2 maggio 2023
Risposta di FatFace - TRURO
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
The wrong item was sent
The wrong item was sent. I ordered a blue & white dress in size 8 & the item sent was a brownish shirt in size 12.
17 aprile 2023
Risposta di FatFace - TRURO
Good Morning Nichola,
Thank you for your feedback. I am so sorry to hear this.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? I have emailed you to try and help resolve this matter. I apologise again for any inconvenience this has caused for you.
Take care - KS
Great place to find something nice
Staff are always friendly and helpful. Online is very easy to use. Some great styles
21 aprile 2023
Risposta di FatFace - TRURO
Hi Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly and in good order . Service with a smile - thank you.
Arrived quickly and in good order . Service with a smile - thank you
17 aprile 2023
Risposta di FatFace - TRURO
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service and great goods 👍
2 aprile 2023
Risposta di FatFace - TRURO
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Amazing service
I came in needing to find various outfits for an event, not knowing where to start! Katie & Gaynor were amazing help. They gave honest advice and kept brining me different styles to try to suit my shape. I left with what I needed and more.
Fab customer service. Thanks ladies!
12 marzo 2023
Non scritta su invito
Risposta di FatFace - TRURO
Good afternoon, Maria
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Risposta di FatFace - TRURO
Good afternoon, Nick
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Take care, JB
Exceptional service
The service was wonderful and Jemma went out of her way to assist me. I can’t thank her enough.
18 febbraio 2023
Non scritta su invito
Risposta di FatFace - TRURO
Hi there, we're very happy to hear you had wonderful experience in one of our stores. We'll pass on your feedback to our team.
Have a great day!
Take care, SK
Elsa in your Truro branch was excellent…
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which resulted in me buying a new jumper. Nothing was too much trouble for her.
Outstanding service Elsa! Thank you
16 dicembre 2022
Non scritta su invito
Risposta di FatFace - TRURO
Thank you so much for your 5* review! Your comments are deeply appreciated and they will be shared with our amazing team in store! - RS
Helpful service
I was able to buy on line what was not available in the shop. My shop experience, in Truro, was excellent as assistant went out of her way to ensure I had as much information as possible to buy garment on line
19 ottobre 2022
Risposta di FatFace - TRURO
Good afternoon, Carol
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Truro store.
Stay safe. JB
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