Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... Leggi di più
L'azienda ha risposto
Very easy to order and very easy to return to shop, especially as it's free. This is how service should be.
L'azienda ha risposto
I ordered a dress online and it arrived in my local store which saves me paying for postage and helps the environment! I usually wait for an offer on the dresses as they can be expensive, but I had... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
8 High Street, TN30 6AP, Tenterden, Kent, Regno Unito
- 01580 764396
4,7
Eccellente
82 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great speedy service as always
27 novembre 2023
Risposta di FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Risposta di FatFace - TENTERDEN 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
In store better than on line
The assistant in store all very helpful, I ordered on line and was told to wait for an email to say the item was ready for collection, I didn’t receive an email.
6 settembre 2023
Risposta di FatFace - TENTERDEN 2
Hi Joanna, thank you for reviewing. I'm so glad you had a positive experience in store! Our system does show an email being sent out to let you know it was ready to collect, so we're not sure why you didn't receive that! I hope you like your new jumpsuit. Take care, CD
Great quality products
Great quality products - love it because they're recycled
Nice store and staff
26 agosto 2023
Risposta di FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
All round positive experience
I ordered trousers online and they were delivered to my local store (Tenterden) in good time. I love the clothes so that's an easy one. The ordering process was easy. The store at Tenterden is always a great experience too. Staff are great and all round a positive experience.
21 agosto 2023
Risposta di FatFace - TENTERDEN 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your feedback about our lovely store crew, too. Take care – LB
Risposta di FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good quality rugby top
Good quality rugby top. Ordered & delivered to store no problems . Thankyou
16 agosto 2023
Risposta di FatFace - TENTERDEN 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - TENTERDEN 2
Good Morning Bet, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day - JW
Easy collection from store
Prompt delivery. Easy collection and informed throughout the whole process.
Great products too 😊
29 luglio 2023
Risposta di FatFace - TENTERDEN 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
What can I say
What can I say? The dress was what I wanted and it fitted perfectly. Really pleased. Delivery was perfect. No regrets. Thank you!
22 luglio 2023
Risposta di FatFace - TENTERDEN 2
Hello Susanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent thank you
8 maggio 2023
Risposta di FatFace - TENTERDEN 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! - RS
Store pick up, very disappointing
I thought it would be easier for me to have my ordered and purchased items to be collected at my local store. How wrong was I. The order confirmation advised me that I would be sent an email when my items arrived at the store. Sadly no email and several calls, I was told that my items arrived at the store four days ago. Very, very disappointing indeed.
10 maggio 2023
Risposta di FatFace - TENTERDEN 2
Hello Paul
Thank you for taking the time to leave your review.
I am sorry to hear of your negative experience with poor communication for your order.
I'll be sure to pass your feedback on to the relevant departments for their attention and consideration.
Thank you, LE
Fat face are always professional
Fat face are always professional. Good online site, fast delivery and easy returns.
30 aprile 2023
Risposta di FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Everything fits well-(unlike some…
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line. Quick delivery too. I love visiting my nearest shop when I can- but having had Long Covid- ordering on-line has been great for me.
28 aprile 2023
Risposta di FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reliable and professional
Reliable and professional. Great quality clothing, at a reasonable price.
26 aprile 2023
Risposta di FatFace - TENTERDEN 2
Hi John,
Thank you for this 5* review!
It's so good to hear that we have been able to give you great customer service. We hope that you enjoy your new items.
Have a lovely day!
JH
Always friendly and helpful staff in…
Always friendly and helpful staff in Fatface Tenterden.
16 aprile 2023
Risposta di FatFace - TENTERDEN 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Tenterden store - this is great to hear. Take care, BP
Risposta di FatFace - TENTERDEN 2
Hi Veerle, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop with fat facev
9 novembre 2022
Risposta di FatFace - TENTERDEN 2
Good morning Julia
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Tenterden FatFace employee gets my vote!
I have been searching for a suitable summer "straw" bag for the summer and in particular for our late summer wedding anniversary holiday near Nice this September. It had to be three things
1. Copious but not cumbersome
2. Must have a zip fastener for security but still look casual
3. Value for money
FatFace had the very bag to match my needs. I telephoned the Tenterton store as our local Tunbridge Wells FatFace store were out of stock. The male sales assistant could not have been more helpful. He searched nearer stores for me to find this bag and searched physically in his shop (in case the computer had not updated since the last sale).
In the end to ensure I receive this he suggested I buy the bag on line and that it would be free and speedy delivery.
I thanked him. You are lucky to employ him and I wish I could remember his name.
31 agosto 2022
Risposta di FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Sent promptly
Sent promptly. Items well made and item that didn't suit was returned without hassle and refunded quickly.
23 maggio 2022
Risposta di FatFace - TENTERDEN 2
Hello Alison,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.