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FatFace - TAUNTON 2 Recensioni 

205
•
TrustScore 5 su 5

4,8

Unit A 1/3 North Street, TA1 1LH Taunton, Cornwall, GB

•

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Happy with my purchases-Taunton store could be better. I bought in the Sale (full price too much for me),2 V neck linen blend shirt sleeve tops, 1 in bright pink & the other with the ‘Starfish’ blue &... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've loved fatface Taunton for many years. The staff are always so friendly. Good selection of clothes. Which are always fantastic quality. I've had items from here that are over 20 years old!

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. anche in
  3. Negozio di abbigliamento donna
  4. Negozio di abbigliamento uomo
  5. Negozio di accessori di moda

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, Regno Unito

  • 01823 332917

4,8

Eccellente

TrustScore 5 su 5

205 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(205)

14.178 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Happy, friendly and helpful staff

Happy, friendly and helpful staff. Lovely tidy store with all new Spring stock displayed nicely. Made picking out some new Spring outfits quick and easy as I didn't have much time.

Fiona offered to order the jeans I wanted into store.

Altogether a happy and enjoyable visit. Thank you :)

21 marzo 2024
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Risposta di FatFace - TAUNTON 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you had such a pleasant experience in our Taunton store. I will be sure to pass on your lovely comments to the team.

All the best, MM

Valutata 1 stelle su 5

Tried to return an item

Tried to return an item. Unfortunately we mislaid the till receipt. Label still on item.
We have details of the transaction, via our banking information but have been told we can not return or have a credit note. Exchange only.
Which now gives us a very short timeframe.
Ludicrous

20 marzo 2024
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Risposta di FatFace - TAUNTON 2

Hi there, we are sorry to hear of your experience within one of our stores. If you would like to discuss the matter further please do email us at customerservices@fatface.com and we can discuss a resolution for you. Warm Regards TS

Valutata 5 stelle su 5

Exceptional service

Exceptional service (yet again) from the staff at FatFace in Taunton. Today it was Suzi and Laura who helped me out, providing friendly advice and expertise with good humour. I absolutely love shopping in this store as nothing is ever too much trouble for the staff and they are always totally customer focussed. I only wish there was more service like this around!

18 marzo 2024
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Risposta di FatFace - TAUNTON 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 5 stelle su 5

Jane at Taunton ff store …

We visited the Taunton fatface store today, we were served by a lovely lady who couldn't of been more pleasant or obliging by the name of Jane, the other staff were helpful and polite I went in to browse and left with 2 dresses and a jacket , lovely clothes ,helpful friendly assistant, what more could you ask , thank you

28 febbraio 2024
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Risposta di FatFace - TAUNTON 2

Hi there, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you have received. We hope you have a great weekend! TS

Valutata 5 stelle su 5

I came on a really busy Saturday

I came on a really busy Saturday. Suzi, Fiona and Bea were extremely supportive as I was very nervous trying a new style on. As a plus size woman I felt very empowered by Suzi giving me confidence to wear clothes I wouldn’t have chosen for myself. Best clothes shop in Taunton by far!

24 febbraio 2024
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Risposta di FatFace - TAUNTON 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at our Taunton store. We look forward to welcoming you back soon!

Take care. -GM

Valutata 5 stelle su 5

Item did not suit me

Item did not suit me. To return the item was easy and refund happened very quickly.

8 febbraio 2024
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found the whole process from ordering to returning easy and speedy. I hope you continue to enjoy your shopping experience with us.

Take care, MM

Valutata 5 stelle su 5

Made my day!

I was browsing in Fatface Taunton, Laura approach me and asked me if I need any help. I had been wanting a leather jacket for a long time but couldn’t find one I like. Laura offered to check stock room for me as nothing in shop floor, and found one in my size! It’s perfect, if Laura hadn’t approached me I may not have asked, also brought a top and a bag! Beautiful products for spring. Laura was super friendly and nothing was too much trouble. Finding that jacket made my day!

23 febbraio 2024
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Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your new jacket, and we look forward to welcoming you back soon!

Take care. -GM

Valutata 5 stelle su 5

Excellent service from the staff

Excellent service from the staff, couldn't do enough.

6 febbraio 2024
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Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Please be assured your feedback will be passed on so the store will be recognised for their great service! We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Valutata 5 stelle su 5

Great shop

Great quality and service

16 gennaio 2024
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality and service. We hope you love your order!

Take care.- GM

Valutata 5 stelle su 5

Taunton Store

The staff in the Taunton store are always friendly & helpful. Fiona was especially so today when I returned a bag which has unfortunately broken & which was replaced without any hesitation. She went out of her way to find a suitable alternative even though the shop was busy during the sale period.

2 gennaio 2024
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Risposta di FatFace - TAUNTON 2

Hello Jo thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

FatFace is awesome.

FatFace is awesome.
Quality clothes made well,fit and always feel great and super comfy to wear.
I've shoped online and used our local store both of which has been a great experience.there is always a wide choice of styles to choose from,the speed of delivery is top notch very often next day with Royal Mail.
I must mention the girls in the Taunton,Somerset,store who are really helpful and friendly always, and go out of there way to help find the right styles and
Fitment which is always appreciated.

12 dicembre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and that you enjoy your experience with our crew in Taunton. I hope you continue to love our products just as much as we do and I will pass on your comments to the team.

All the best, MM

Valutata 5 stelle su 5

Excellent service in the Taunton branch…

Excellent service in the Taunton branch today by Fiona, thank you

12 dicembre 2023
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Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Gorgeous!

Really lovely bag with a variety of compartments. Great service, good value for money.

5 dicembre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Service excellent.

Member of staff very professional, friendly and interested in my requirements.
Extremely good service , she went out of her way to help and accommodate me. The products on display were very colourful, eye catching and well made.

7 dicembre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 5 stelle su 5

Prompt delivery to store & store…

Prompt delivery to store & store assistant was very polite, friendly & efficient

21 novembre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Plenty of choice!

I was after a coat for my other half for Christmas. A really wide selection, all great quality so hard to decide on one! Great customer service in store (Taunton) and quick delivery when I ordered a couple from the website.

8 novembre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello Emily
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

I was served by Laura today and what a…

I was served by Laura today and what a lovely lady she is. Lovely and chatty whilst serving me. Laura also went and found me a Christmas jumper in my size.
I love our Taunton fatface it has a good selection of stuff and the staff are always friendly and helpful.
5 stars from me.

15 novembre 2023
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Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello Christie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Fiona in the Taunton branch was…

Fiona in the Taunton branch was extremely helpful checking stock for the boot size I required. I had chosen two styles of boot but she found that only one of the styles had my size so ordered it for it to be delivered to my home. She was friendly, polite and helpful. She put me at ease and made my shopping experience special. Thanks Fiona. The boots have arrived and I love them.

2 novembre 2023
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Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valutata 5 stelle su 5

Awesome and happy.

27 ottobre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

Valutata 5 stelle su 5

Online and in store experience

Fat face is a great brand I like the style but also the fact the brand tries to get responsibly sourced cottons etc. The only negative point is that Fat face customers in mailing list don’t get to know about the sale before everyone else, I just came across the pre sale on Facebook page and I was choked not having to know that through my mail. In fact it makes me think that I should unsubscribe, it’s an idea.
Regarding stores I love Taunton store has really nice staff, they’re very helpful and understanding.

17 ottobre 2023
Logo di FatFace - TAUNTON 2

Risposta di FatFace - TAUNTON 2

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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