It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally cam... Leggi di più
L'azienda ha risposto
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... Leggi di più
L'azienda ha risposto
I had ordered through Fat Face online and chose a store pick up (Rugby). The package arrived much sooner than expected which is quite a novelty amongst shops now! As I was buying further clothing in t... Leggi di più
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Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, Regno Unito
- 01788 576602
4,7
Eccellente
186 recensioni
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Le persone hanno visualizzato anche
Fast delivery and friendly staff
28 giugno 2025
Risposta di FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality clothes and great customer service
Lovely quality clothes and great customer service. I needed to return two items as I needed a smaller size. I returned the items in store where the assistant processed the returns and re-orded my chosen size without any fuss. Very quick turnaround.
24 maggio 2025
Risposta di FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Rugby branch nice job
Karen went above and beyond to help me with a few customer queries. She is a credit to Fatface. As Arnie say, “ I’ll be back”
19 maggio 2025
Risposta di FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely dress
Lovely dress. Ordered online and collected from the lovely staff at FatFace Rugby store.
17 maggio 2025
Risposta di FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This coat fit me perfectly
This coat fit me perfectly, I am tall and sometimes the coats don’t fit my arms and length. This coat is more burgundy rather than red. The material looks waxed.
But is a good coat.
1 maggio 2025
Risposta di FatFace - RUGBY
Good morning, thank you for your review. I am pleased to hear that your new FatFace coat is the perfect fit! Take care, CM
Ordering was so easy and dilivery to…
Ordering was so easy and dilivery to shop was quick and staff very helpful
3 maggio 2025
Risposta di FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I think Fatface is great
I think Fatface is great! The clothes are well made and even more importantly accurately sized!!! The returns policy is spot on. Staff at the store I frequent most are lovely.
Which is why over 60% of my clothes come from Fatface.
21 marzo 2025
Risposta di FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I went to collect something ordered…
I went to collect something ordered online.
It was there and brought out quickly.
30 ottobre 2024
Risposta di FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fat Face
Love Fat Face - a recent discovery for someone in my late 60’s - who knew! Lovely natural fabrics in big sizes which is great when you need to skim certain areas! Online ordering can take a while to be delivered, but shop delivery means you can pick up and try on straight away in front of a nice big mirror with good lighting. The ambience in Fat Face stores is the best around in the high street I think. Keep going please!
16 ottobre 2024
Risposta di FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really lovely coat
Really lovely coat. Beautifully made lovely and warm. Fast delivery. I love Fatface such beautiful clothes.
Rugby staff are really lovely too
😊 thank you.
4 settembre 2024
Risposta di FatFace - RUGBY
Hello Dawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - RUGBY
Hello Ben
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a good shopping experience...
I have a great relationship with the team at the Rugby shop. Great staff 👍
14 agosto 2024
Risposta di FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff were incredibly friendly
Staff were incredibly friendly and helpful. Sale was great too!
8 agosto 2024
Risposta di FatFace - RUGBY
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Returning a wrong sized item to Rugby…
Returning a wrong sized item to Rugby Eliot Fields store was not a pleasant experience. Nothing seemed straight forward, served by an unpleasant member of staff, then debited for refund instead of being credited with no real apology (then having to wait for money to be refunded to account). It was the staff that let this experience down, not the product.
5 agosto 2024
Risposta di FatFace - RUGBY
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear about this, and we apologise for any inconvenience or disappointment caused. We will be sure to escalate this and pass your feedback on.
Take care. -GM
On line order but I ordered wrong size…
On line order but I ordered wrong size return was very easy
21 luglio 2024
Risposta di FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Simple and prompt
15 luglio 2024
Risposta di FatFace - RUGBY
Hello Nick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff engaged in conversation…
Friendly staff engaged in conversation very tentative
29 giugno 2024
Risposta di FatFace - RUGBY
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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