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FatFace - RIPON Recensioni 62

TrustScore 4.5 su 5

4,6

Unit 15 Market Gate, Marshall Way, HG4 2BT Ripon, North Yorkshire, GB


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Valutata 3 stelle su 5

The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Greeted by sales assistants Linda and Jac as soon as I walked into the store which was lovely. WOW ladies what can I say? Your humour and enthusiasm was contagious. The service you gave me was supp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in re... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di accessori di moda
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informazioni di contatto

  • Unit 15 Market Gate, Marshall Way, HG4 2BT, Ripon, North Yorkshire, Regno Unito

  • 01765 602893

4,6

Eccellente

TrustScore 4.5 su 5

62 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

On visiting the Ripon FatFace shop…

On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in reserving a coat for my wife to buy from a different branch. Many Thanks xx

2 dicembre 2024
Non scritta su invito
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Risposta di FatFace - RIPON

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Customer service is excellent

Customer service is excellent. I had a return to make and they made the process easy especially as it was an online order - permitting me to exchange one item for others. Staff are welcoming and helpful. Thank you.

28 agosto 2024
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Risposta di FatFace - RIPON

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Good quality tee shirts,speedy free…

Good quality tee shirts,speedy free delivery to shop for collection

12 agosto 2024
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Risposta di FatFace - RIPON

Hello Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

We have visited the store in Ripon…

We have visited the store in Ripon before and advised us if we can't find what we want in store to order on line which we have done a couple of times and delivered to store. It works really well and the staff are really helpful

21 luglio 2024
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Risposta di FatFace - RIPON

Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Fast efficient delivery - good local service

Fast efficient delivery - I returned an item to my local store who couldn’t have been more helpful

14 maggio 2024
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Risposta di FatFace - RIPON

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD

Valutata 5 stelle su 5

Quick ordering service and great…

Quick ordering service and great customer service when I picked up item. The bikini also looks great.

30 aprile 2024
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Risposta di FatFace - RIPON

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service, and love your Bikini. We look forward to welcoming you back soon!

Take care. -GM

Valutata 5 stelle su 5

Ordered online to pick up in store

Ordered online to pick up in store.
No issues at all.

12 aprile 2024
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Risposta di FatFace - RIPON

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found our click and collect service easy to do with no issues. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Valutata 5 stelle su 5

Fabulous

The sales were great And I had a birthday voucher to spend.
Fatface staff are so friendly and helpful but never pester you.
It’s a relaxing, peaceful experience.

23 gennaio 2024
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Risposta di FatFace - RIPON

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service.
We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Valutata 5 stelle su 5

Great

Lovely shirt

5 gennaio 2024
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Risposta di FatFace - RIPON

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valutata 5 stelle su 5

The lady who served us in the ripon…

The lady who served us in the ripon store couldn’t have been more helpful. Her name was “Jack”. Absolutely first class service. Thank you

13 gennaio 2024
Non scritta su invito
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Risposta di FatFace - RIPON

Hello Mark

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ripon store - this is great to hear.

Take care, RL

Valutata 5 stelle su 5
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Risposta di FatFace - RIPON

Hello David

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

Valutata 5 stelle su 5

The staff are always helpful and very…

The staff are always helpful and very friendly

23 ottobre 2023
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Risposta di FatFace - RIPON

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
Emily

Valutata 5 stelle su 5

Lovely dress.lovely.quality.And quick…

Lovely dress.lovely.quality.And quick delivery

22 ottobre 2023
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Risposta di FatFace - RIPON

Hi Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Efficient service

Very fast service. Kept informed throughout

12 ottobre 2023
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Risposta di FatFace - RIPON

Hi Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Excellent customer service

I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very always very helpful. I would particularly like to mention Sue. Sue always welcomes me by name, she goes absolutely above and beyond to help and gives excellent advice. Sue and colleagues make it a pleasure to shop in Ripon. Thank you

12 ottobre 2023
Non scritta su invito
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Risposta di FatFace - RIPON

Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 3 stelle su 5

Parcel Collection

The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar (she has only recently started working in the store I think). Her comments were unprofessional and unnecessary. Shame as I have always found the other staff very helpful. She would benefit from some training in customer service.

5 ottobre 2023
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Risposta di FatFace - RIPON

Hello
Thank you for your review.

I am so sorry to hear of your recent experience in our Ripon store. I will ensure that this is passed onto the Store and Area Manager to look into further internally to ensure that this does not happen again.

EP

Valutata 5 stelle su 5

Love the girls hoodie fast delivery…

Love the girls hoodie fast delivery click and collect was great

12 settembre 2023
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Risposta di FatFace - RIPON

Hi Freda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valutata 5 stelle su 5

Great store

Staff are friendly and very helpful. The store has a relaxed and welcoming feeling so you are able to take time to browse before you buy.

22 agosto 2023
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Risposta di FatFace - RIPON

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valutata 5 stelle su 5

Great selection of clothes

Great selection of clothes . Always amazing quality . Polite friendly staff . Really pleasant shopping experience .

12 luglio 2023
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Risposta di FatFace - RIPON

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Valutata 5 stelle su 5

Good experience

Excellent service and friendly staff

8 agosto 2023
Logo di FatFace - RIPON

Risposta di FatFace - RIPON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

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