I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... Leggi di più
L'azienda ha risposto
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
L'azienda ha risposto
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
20/22 High Street, RH2 9AY, Reigate, Surrey, Regno Unito
- 01737 243103
4,6
Eccellente
83 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
You are kept up to date from ordering…
You are kept up to date from ordering through to delivery and the staff in the shop are very helpful and friendly.
3 agosto 2024
Risposta di FatFace - REIGATE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Simple click and collect experience +…
Simple click and collect experience + great quality, stylish stuff.
17 luglio 2024
Risposta di FatFace - REIGATE 2
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought jeans
I bought jeans. The same as the previous ones and they fitted well. Collected from the shop so tried them on before I left to check they were a good fit. All was good and easy.
20 luglio 2024
Risposta di FatFace - REIGATE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Amazing staff in Reigate
Lovely and great quality products as usual. Needed to change 2 items (wrong size) bought online and the staff at the shop was really helpful and everything has been done in 5 min. Happy.
5 giugno 2024
Risposta di FatFace - REIGATE 2
Good Afternoon,
Thank you for sharing your recent experience in our Reigate store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Risposta di FatFace - REIGATE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding your instore experiences! I hope you love your purchases, and we look forward to welcoming you back soon.
Take care.- GM
Very happy with the staff at Reigate…
Very happy with the staff at Reigate shop very helpful and loving your good of clothing
25 aprile 2024
Risposta di FatFace - REIGATE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Reigate store. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Neatly packaged
Neatly packaged. The staff were very helpful in the Reigate store locating a product in another store for me.
23 aprile 2024
Risposta di FatFace - REIGATE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Order came within a few days
Order came within a few days. Kinda pricey for a sweatshirt but fatface quality is consistent and I know I’ll give it tons of wear. Staff in store are personable, fetch my order swiftly.
2 aprile 2024
Risposta di FatFace - REIGATE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great product, excellent service
Order placed online for collection in store. Quick delivery and the staff at the Reigate shop were helpful and friendly as always. Very pleased with the shirts I ordered, good quality as I expect from FF
23 marzo 2024
Risposta di FatFace - REIGATE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had the best experience in fatface…
Had the best experience in fatface yesterday. Emmy was very helpful and nothing was no bother. Tried on a number out outfits and went outside my comfort zone with one too which I received a lot of compliments whilst out yesterday. I will be sure to return.
28 marzo 2024
Non scritta su invito
Risposta di FatFace - REIGATE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite FatFace store
My favourite FatFace store! They have a good selection of Men's clothes and the staff are super helpful!
6 marzo 2024
Non scritta su invito
Risposta di FatFace - REIGATE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Staff are super friendly and always helpful
Staff are super friendly and always helpful. Love visiting the store
14 febbraio 2024
Risposta di FatFace - REIGATE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Naturally excellent service
Good quality products, well designed in natural fabrics. Excellent customer service at the Reigate store too. Thank you very much!
21 gennaio 2024
Risposta di FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Risposta di FatFace - REIGATE 2
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new bag, and we look forward to welcoming you back soon.
Take care. -GM
Callum was so helpful at the Reigate…
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to the store and where to park. Cant thank him enough, very helpful and customer service superb.
Many thanks
Wendy
30 dicembre 2023
Non scritta su invito
Risposta di FatFace - REIGATE 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
We really appreciate your kind words about one of the members of staff in store. I will make sure this is fed back to him and he will be delighted to hear you have had such a pleasant experience!
We look forward to welcoming you back!
Kind Regards, JW
Friendly helpful kind without being…
Friendly helpful kind without being condescending.
4 dicembre 2023
Risposta di FatFace - REIGATE 2
Hi Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and even easier to pick…
Easy to order and even easier to pick up at my local shop in Reigate.
30 novembre 2023
Risposta di FatFace - REIGATE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great in-store service from the Reigate…
Great in-store service from the Reigate store and we witnessed another shopper basically getting ‘personal shopper’ service as they helped him with his purchase. Long may FatFace remain as it is, and not be changed by its new owner.
22 novembre 2023
Risposta di FatFace - REIGATE 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great experience I bought a penny…
Great experience I bought a penny poncho in the recent sale - it was too big so I returned it using ILocker and bought a replacement I picked up in store - love the poncho great product and good service all round
5 novembre 2023
Risposta di FatFace - REIGATE 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The staff at the Reigate branch today…
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred pattern lining -which no-one other than me would see anyway. First class customer service, Thank you.
3 novembre 2023
Non scritta su invito
Risposta di FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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