I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Quick delivery of order. Up to date notifications of progress of order. Friendly helpful staff always. Important to try items as sizing can sometimes vary depending on product
L'azienda ha risposto
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Leggi di più
L'azienda ha risposto
Shopping here is very easy, the staff in my local (Plymouth) store are very helpful and a credit to the company
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Regno Unito
- 01752 601589
4,7
Eccellente
278 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Purchased two dungarees online for a…
Purchased two dungarees online for a click and collect. Friendly service, package had a handle so no need for a separate bag.
20 novembre 2023
Risposta di FatFace - PLYMOUTH 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service from Bobbi at Plymouth
Great customer service from Bobbi at the Plymouth store
Exceptional service from Bobbi and her team
She was able to sort out my query and helped me to resolve the issue with my boots. Great attitude and customer service.
1 dicembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - PLYMOUTH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always a pleasure to shop in Fatface…
Always a pleasure to shop in Fatface Plymouth. Staff are very friendly and helpful.
22 novembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hi Denise, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Excellent service at Fat Face Plymouth…
Excellent service at Fat Face Plymouth today from the young lady who served us, I think she was called Caitlyn, nothing was too much bother, a real credit to the company.
24 novembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
The young lady that served me was…
The young lady that served me was pleasant and polite and very helpful.
She was a credit to the store. Many thanks, Ron
20 novembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Good morning, Ronald
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ned is a 🌟
I visited my local Fatface in Plymouth on Christmas light switch on night this year. I needed a birthday present for the following day. I knew exactly what I wanted but couldn't see myself. Ned offered to check the stock room, with no luck. I was busy trying to decide on another pair and chatting to the other shop assistant and manager. Ned returned after at least 5 minutes with a giant grin on his face. He had searched through boxes and found me a pair. I was so happy. This was definitely above and beyond! I'm so glad I like to talk! The whole staff team are wonderful, but Ned deserves a Christmas bonus for sure. Lovelystore, amazing staff and fabulous quality clothes aswell.
16 novembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hello Emmeline,
Thank you for your 5* review regarding your recent visit to our Plymouth store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy returns to the store...and super…
Easy returns to the store...and super fast delivery on orders.
4 novembre 2023
Risposta di FatFace - PLYMOUTH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Very welcome
Warm, kind treatment from Claire which made me feel very welcome and cosy. Beyond professionalism she kindly wrap my purchase very nicely.
10 novembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the autumn feels
Very happy with my purchase ordered online click and collect arrived quickly ordered my usual size 16 however returned to store and exchanged for 14 quick easy exchange love this jacket perfect for autumn walks love the check detail
22 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I love the new designs and dependable…
I love the new designs and dependable Fat Face quality! I would buy more items if they weren’t so pricey.
26 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to collect and like the facts I…
Easy to collect and like the facts I can use the store to do a return if need be
19 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Leading the way
Ordered jeans online and requested they be delivered to the Plymouth shop. I received regular e mail feedback as to the order progress.
The Jeans were received in the shop within 3 days (the estimated timescale being 5-7 days).
The staff in the shop were very helpful and friendly especially towards our little Cockapoo giving him treats and fuss, who now tries to take us into the shop when passing by.
22 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hi there Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
If you go instore the staff are…
If you go instore the staff are amazing, shout out to plymouth and taunton store, Always helpful and give an honest opinion (when trying on many different styles ) and trying to make your mind up. Quality of clothes do more than one season and ordering online is easy and exceptional delivery. Never had a problem with returning goods, replacements ordered inshore.
17 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We was served by Megan
We was served by Megan, who was extremely helpful and give more than required assistance to my wife. She made both of us extremely relaxed and gave expert advise.
We were then passed personally to Ella who was again extremely polite and kind.
I would recommend Fat Face Plymouth soaly on Megan and the Ella on the till.
28 ottobre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Megan at Fatface plymouth was very…helpful and had a very friendly attitude, often unknown in some stores.
Megan at Fatface plymouth was very helpful
17 ottobre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hi Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery
Online order collected from FatFace's Plymouth store ... quick, easy and free. My reason for giving 4 stars is that the garment ordered was crammed into a very small bag and so was really creased. On this occasion I have returned the item as it didn't suit me.
10 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hello Rose, thank you for taking the time to leave your review.
I am sorry to hear that your item arrived in a smaller package than it should have done. I will be sure to pass this on to our warehouse.
Take care, LE
Great experience from start to finish
10 ottobre 2023
Risposta di FatFace - PLYMOUTH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Risposta di FatFace - PLYMOUTH 2
Good afternoon, Lydia
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Love you FatFace Plymouth
Great service and conversation from Claire and Kirsty at FatFace Plymouth 🙏
Bought black Bethany Biker Jacket with 20% off, what a bargain!
Will no doubt see you lovely ladies real soon 😊
28 settembre 2023
Non scritta su invito
Risposta di FatFace - PLYMOUTH 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.