I ordered three tops online - all fitted perfectly to normal size. I returned one because I’d bought two in different colours with the view to keeping one and returning the other . When in the sho... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Leggi di più
L'azienda ha risposto
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Leggi di più
L'azienda ha risposto
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Regno Unito
- 01912 304259
4,8
Eccellente
209 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great!!
Great!!
We made our order with the easy to use website. Our came promptly within three days.
The quality of the clothing is always exceptional.
Thank you.
28 agosto 2023
Risposta di FatFace - NEWCASTLE 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Risposta di FatFace - NEWCASTLE 2
Hello, thank you for your 5* review regarding your recent purchase and recent visit to our Newcastle store. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Staff were very helpful ,love the…
Staff were very helpful ,love the clothes my favourite dresses
15 agosto 2023
Risposta di FatFace - NEWCASTLE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
You get good service from fat face
You get good service from fat face
And easy to return things
I love my clothes from fat face
I will continue to shop with them
9 agosto 2023
Risposta di FatFace - NEWCASTLE 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
Shirt was not even worth sale price…
Shirt was not even worth sale price paid. Will be returning item. Collection service from shop was extremely slow. The shop was not busy but girl who served us had no idea what she was as doing. There were a few orders the same surname as mine and she kept bring out one parcel after another until she finally got the correct one 😱
12 agosto 2023
Risposta di FatFace - NEWCASTLE 2
Hi there! We are very sorry to hear that this has happened. We deeply appreciate your feedback and and we will feed this back to the appropriate team for future consideration - RS
Love fat face clothes
Love fat face clothes, I have required quite a lot of stuff over the years, just been in with daughter for my birthday pressie I got a lovely bag, I also got jeans nd long jumper online from the sale nd they are lovely , staff are so nice nd helpful, the shop is so nice too
One happy fat face shopper
1 agosto 2023
Risposta di FatFace - NEWCASTLE 2
Good Afternoon Lynda, Thank you for your feedback regarding your trip to the Newcastle store. It is so wonderful to read such lovely feedback! We hope you love your new items! Have a great day - JW
Risposta di FatFace - NEWCASTLE 2
Good Morning Tony, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
The member of staff was very friendly…
The member of staff was very friendly and helpful. A credit to Fatface
It is refreshing to feel like a valued customer.
31 luglio 2023
Risposta di FatFace - NEWCASTLE 2
Good Morning Andrea,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Friendly helpful staff
The staff are great. Very often items for sale online are not available in store. It’s always helpful to be able to look at items in real life.
22 luglio 2023
Risposta di FatFace - NEWCASTLE 2
Hello Elizabeth
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - NEWCASTLE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace is so proficient.
FatFace is so proficient, from placing my order to receiving the parcel which is always a pleasure to open.
I have always been pleased with the garments I have ordered including my last purchase which is a crochet cardigan made of the softest beautiful blue wool. I love it.
9 luglio 2023
Risposta di FatFace - NEWCASTLE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Helpful staff
Helpful staff, checked availability of item I wanted.
Very quick delivery when ordered on line.
11 giugno 2023
Risposta di FatFace - NEWCASTLE 2
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Emily the assistant was very polite…
Emily the assistant was very polite helpful and knowledgeable on the Fat Face products.
15 giugno 2023
Non scritta su invito
Risposta di FatFace - NEWCASTLE 2
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service from very helpful staff
The assistant in the store was so helpful. There was no size 16 and she phoned my local branch to check there. They did not have it either so she ordered online for me. Central Newcastle branch - excellent service.
6 giugno 2023
Non scritta su invito
Risposta di FatFace - NEWCASTLE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ordered on line for an in store…
Ordered on line for an in store pickup...great service from start to finish...the item was fab and as it's a present I know it will be well received...
9 maggio 2023
Risposta di FatFace - NEWCASTLE 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Pick up from a store very convenient…
Pick up from a store very convenient and and rapid. Store staff pleasant and helpful.
8 maggio 2023
Risposta di FatFace - NEWCASTLE 2
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
I placed my order over 7 days ago for…
I placed my order over 7 days ago for delivery to my local shop, I am still waiting to be notified it is available to collect
10 maggio 2023
Risposta di FatFace - NEWCASTLE 2
Good Morning,
Thank you for your feedback.
I can confirm that your order arrived in store on the 15/5/23.
I am so sorry that you were not notified of this delivery.
Please pop into store before the 29/5/23 to collect your order.
We apologise again and hope you have a lovely weekend - KS
It is the first time I have order on…
It is the first time I have order on line from fat face but unfortunately i had to return my item which was no problem at the staff was great. The second item I got I am over the moon and will shop again in fat face .
3 maggio 2023
Risposta di FatFace - NEWCASTLE 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Store felt cramped and only 3 changing…
Store felt cramped and only 3 changing rooms for everyone. Staff were friendly.
3 maggio 2023
Risposta di FatFace - NEWCASTLE 2
Hi Mel
Thank you for taking the time to leave your review on our Newcastle store. I will be sure to pass your feedback on to the relevant departments for their consideration.
Thank you, LE
Risposta di FatFace - NEWCASTLE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.