Just been into Fatface in Monmouth I was looked after by Felix and Lizzy, so friendly and extremely helpful , good old fashioned service
L'azienda ha risposto
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Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... Leggi di più
L'azienda ha risposto
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Leggi di più
L'azienda ha risposto
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Regno Unito
- 01600 775648
4,7
Eccellente
80 recensioni
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Very professional and informed staff…
Very professional and informed staff throughout the process, the delivery option to another FatFace store was most efficient and I was kept fully informed throughout. The quality of the product, as always, was excellent.
23 ottobre 2023
Risposta di FatFace - MONMOUTH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick deliveries are good but lack of…
Quick deliveries are good but lack of size 6 in shops means I don’t usually shop with you as I still enjoy what’s in stores.
13 ottobre 2023
Risposta di FatFace - MONMOUTH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
No notification
I ordered 2 items on Sunday 15th October. I received an e mail on Monday the 16th of October to say my items had been despatched to the shop of my choice and the shop will notify me when they have received it. I waited until Monday the 23rd of October for the emai and I hadn’t received anything, so I contacted your customer services and they said it had been delivered to the shop. So we went to pick it up and they said it was there but it hadn’t been ticked off.
The shop is 10 miles away and we went shopping there on Saturday the 21st of October but I didn’t go in and ask them as your e mail said not to go to the shop until you receive confirmation they have the parcel.
I don’t think i’ll be ordering anything online again from your company.
Regards
Mrs Jean Lawson
16 ottobre 2023
Risposta di FatFace - MONMOUTH
Hello Jean, thank you for taking the time to leave your review.
I am sorry to hear that this has happened and that your click and collect email wasn't triggered when it should have been.
I will be sure to touch base with the store to ensure that this is checked more thoroughly moving forward.
Take care, LE
Collection service
Friendly, positive, quickly. Easy to use service and very convenient. I would use again
28 settembre 2023
Risposta di FatFace - MONMOUTH
Hello Alice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop assistant went above and…
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name)
Fat Face store Monmouth Tues 5th Sept
4 settembre 2023
Risposta di FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Monmouth store and that the crew were able to assist you with your return. We will be sure to pass on your thanks to the team.
All the best, MM
Great company
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied me with a spare label and i posted it. I have lots of fatface clothing, wish they would do more longline tunic tops, i love them.
18 agosto 2023
Risposta di FatFace - MONMOUTH
Good Afternoon Christine,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! I will make sure your positive feedback is passed on!
I hope you have a great day! - JW
Lovely friendly and happy staff ,
22 luglio 2023
Risposta di FatFace - MONMOUTH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - MONMOUTH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Pat in Monmouth Fatface was so pleasant…
Pat in Monmouth Fatface was so pleasant and professional. I would definitely recommend her and your lovely shop in this gorgeous Monmouthshire town.
2 maggio 2023
Risposta di FatFace - MONMOUTH
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Simple swift easy & efficient 👍
17 aprile 2023
Risposta di FatFace - MONMOUTH
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Risposta di FatFace - MONMOUTH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Always great service from my friendly…
Always great service from my friendly local store (Monmouth) and from on line. The customer services team are also very helpful and efficient.
23 marzo 2023
Risposta di FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Better off trying on in shop as sizing has become increasingly inconsistent
I love fat face the majority of my clothes are from them but their sizing has become very inconsistent.
21 marzo 2023
Risposta di FatFace - MONMOUTH
Good afternoon, Marguerite
Thank you for taking the time to leave your feedback.
I am so sorry to learn that our sizing was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Have a great day- JB
Always a pleasure visiting your stores…
Always a pleasure visiting your stores very helpful friendly staff nothings to much trouble, stores are aways clean and tidy.
15 gennaio 2023
Risposta di FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Risposta di FatFace - MONMOUTH
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Monmouth store.
Take care, JB
Super staffneeded to return something and the…
I needed to return something and the store was most helpful!
9 novembre 2022
Risposta di FatFace - MONMOUTH
Thank you so much for this amazing review. We are pleased to hear that you had such a wonderful experience in one of our stores! Your lovely comments will be shared with our crew in store :) - RS
Risposta di FatFace - MONMOUTH
Hello
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that you were happy with your recent online shopping experience. We do hope that you are happy with your items!
Take Care, TG
Great service
Helpful, lovely staff, as always. Helped by ordering an item that was out of stock for free home delivery.
1 ottobre 2022
Non scritta su invito
Risposta di FatFace - MONMOUTH
Good Morning
Thank you for your review.
I am so pleased to hear of your recent experience with us in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Have a good Sunday!
EP
Good service and great products
7 settembre 2022
Risposta di FatFace - MONMOUTH
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great prices
Great quality clothing, a good selection and great prices. Staff are friendly and helpful.
28 agosto 2022
Risposta di FatFace - MONMOUTH
Hi Daisy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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