Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Leggi di più
L'azienda ha risposto
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock on... Leggi di più
L'azienda ha risposto
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Regno Unito
- 01403 218559
4,7
Eccellente
136 recensioni
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I haven't received it yet !
30 aprile 2024
Risposta di FatFace - HORSHAM 2
Hello Susan,
Thank you for taking your time to leave a review.
I am so sorry to learn that you have not received your item. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
Leather Tote Bag
Extremely pleased with style and quality of bag. Also, received excellent customer service from the shop in Horsham. Excellent product and service.
23 aprile 2024
Risposta di FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Risposta di FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon.
Take care.- GM
Risposta di FatFace - HORSHAM 2
Hi Luci, thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – CD
Good quality cold weather bag
This is a nice size bag with plenty of space for a phone and purse. Outside pockets are good for passes. Good quality winter occasional bag.
24 marzo 2024
Risposta di FatFace - HORSHAM 2
Good afternoon, Maureen.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the bag you ordered. We hope you continue to enjoy shopping with us.
Take care, JB
Lovely staff members in the store
Lovely staff members in the store! The wrong shirt was sent to me and the Horsham staff helped with an exchange.
The click and collect was super convenient, just a shame the wrong shirt was sent and didn’t have time to exchange it for a different shirt.
18 febbraio 2024
Risposta di FatFace - HORSHAM 2
Hello, thank you for leaving this lovely review despite receiving the wrong item. I am happy to hear of the experience in one of our stores! Have a lovely weekend! TS
Risposta di FatFace - HORSHAM 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Horsham store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Poor customer service head office
Ordered 4 sale items online 3 ok Christmas jumper faulty returned to store assistant extremely helpful phoned customer service as I wanted a replacement but would have to reorder and pay postage therefore meaning I would be paying more for the sale item so I found it easier to take a refund
5 febbraio 2024
Risposta di FatFace - HORSHAM 2
Good afternoon Jeanette,
Thank you for taking the time to leave a review.
I’m truly sorry to hear this has been your experience with us.
I am just about to email you, in regards to ordering a replacement.
Take care, LC.
Good store service
Well made cloths and even better on sale, staffs are always welcoming and friendly in Horsham store, keep up great customer service,
21 gennaio 2024
Risposta di FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and easy to collect
Easy to order and easy to collect. Sizing and quality great as always
2 dicembre 2023
Risposta di FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good service
Good service from Fatface when ordering a sale item online. Was informed it might take a bit longer to dispatch, being in the sale, but it arrived quickly and easy to pick up in store.
20 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
21 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff at Horsham - Excellent jeans
I ordered two pairs of your straight blue five pocket jeans.The order was sent to your Horsham branch for collection. The staff could not have been more helpful.
20 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, friendly professional staff who know their stock, always helpful.
15 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
All the staff are very friendly and…
All the staff are very friendly and helpful without being pushy for sales. Nothing seems too much bother for them therefore a pleasant shopping experience!
12 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Waterproof long line raincoat
i ordered the raincoat online after trying on several in the horsham shop.. the staff were really helpful. I am really pleased with the coat. Fits perfectly but the important thing is it is totally rainproof and the hood is well designed, it doesn't blow off or restrict sight. Good deep pockets. And its long. Ideal for all the dog walking i do.
16 ottobre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love my purchase and the collection was…
Love my purchase and the collection was easy and the staff are really nice in this store
23 ottobre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly approachable staff.
Quick despatch and updated along the way. Friendly staff.
29 settembre 2023
Risposta di FatFace - HORSHAM 2
Thank you for taking the time to leave a review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Risposta di FatFace - HORSHAM 2
Hi Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HORSHAM 2
Thank you for your 5* review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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