Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Bought a pair of trousers which came 2 days later but with a broken zipper. Returned them and ordered a new pair in store, unfortunately did have to pay shipping again for the new pair and would’ve ha... Leggi di più
L'azienda ha risposto
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock on... Leggi di più
L'azienda ha risposto
I had to reorder my sandals as the first pair were splitting after one use ! I did get a full refund but am disappointed I had to pay for the postage as couldn’t get delivered to my local store at t... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Regno Unito
- 01403 218559
4,7
Eccellente
129 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di FatFace - HORSHAM 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Horsham store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Poor customer service head office
Ordered 4 sale items online 3 ok Christmas jumper faulty returned to store assistant extremely helpful phoned customer service as I wanted a replacement but would have to reorder and pay postage therefore meaning I would be paying more for the sale item so I found it easier to take a refund
5 febbraio 2024
Risposta di FatFace - HORSHAM 2
Good afternoon Jeanette,
Thank you for taking the time to leave a review.
I’m truly sorry to hear this has been your experience with us.
I am just about to email you, in regards to ordering a replacement.
Take care, LC.
Good store service
Well made cloths and even better on sale, staffs are always welcoming and friendly in Horsham store, keep up great customer service,
21 gennaio 2024
Risposta di FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and easy to collect
Easy to order and easy to collect. Sizing and quality great as always
2 dicembre 2023
Risposta di FatFace - HORSHAM 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good service
Good service from Fatface when ordering a sale item online. Was informed it might take a bit longer to dispatch, being in the sale, but it arrived quickly and easy to pick up in store.
20 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
21 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff at Horsham - Excellent jeans
I ordered two pairs of your straight blue five pocket jeans.The order was sent to your Horsham branch for collection. The staff could not have been more helpful.
20 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, friendly professional staff who know their stock, always helpful.
15 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
All the staff are very friendly and…
All the staff are very friendly and helpful without being pushy for sales. Nothing seems too much bother for them therefore a pleasant shopping experience!
12 novembre 2023
Risposta di FatFace - HORSHAM 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Waterproof long line raincoat
i ordered the raincoat online after trying on several in the horsham shop.. the staff were really helpful. I am really pleased with the coat. Fits perfectly but the important thing is it is totally rainproof and the hood is well designed, it doesn't blow off or restrict sight. Good deep pockets. And its long. Ideal for all the dog walking i do.
16 ottobre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love my purchase and the collection was…
Love my purchase and the collection was easy and the staff are really nice in this store
23 ottobre 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly approachable staff.
Quick despatch and updated along the way. Friendly staff.
29 settembre 2023
Risposta di FatFace - HORSHAM 2
Thank you for taking the time to leave a review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Risposta di FatFace - HORSHAM 2
Hi Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HORSHAM 2
Thank you for your 5* review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Items were as described and delivered…
Items were as described and delivered quickly, also easy to return.
8 settembre 2023
Risposta di FatFace - HORSHAM 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Easy
Easy, no postage and packing as I collected from local store. Courteous and friendly service on collecting
4 settembre 2023
Risposta di FatFace - HORSHAM 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Well made
Well made, comfortable, hardwearing shorts. Like the bchocolate brown and navy colours. Helpful staff when picked up order. Too much plastic packaging though.
15 agosto 2023
Risposta di FatFace - HORSHAM 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Always friendly and helpful.
10 agosto 2023
Risposta di FatFace - HORSHAM 2
Good afternoon, Tarn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Elegant yet casual linen trousers
The speed of exchange and delivery of both items was amazing. The wide linen trousers look very good.
25 giugno 2023
Risposta di FatFace - HORSHAM 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
The staff in all stores are always very friendly and helpful
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock online but I eventually managed to buy a size 10 at the Haywards Heath store, the assistant who served me there was really helpful and friendly too 😃.
31 maggio 2023
Risposta di FatFace - HORSHAM 2
Good afternoon, Carolyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.