Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... Leggi di più
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Sede
Cambia sedeUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Staff helpful with out being pushy. The store always looks clean and well presented Love the clothes and material. Both myself and my partner spend to much time and money with FatFace 😂
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The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... Leggi di più
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Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, Regno Unito
- 01432 265404
4,7
Eccellente
124 recensioni
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Phoned to enquire if my order had…
Phoned to enquire if my order had arrived couldn’t have been more helpful and kind. Went in next day to pick my 2 parcels up served straight away and spoke to really pleasant and kind all done in couple of minutes excellent. Mrs Dilys Ankers. I Hereford
23 ottobre 2023
Risposta di FatFace - HEREFORD 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Risposta di FatFace - HEREFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - HEREFORD 2
Good afternoon, Susan
Thank you for your feedback regarding your recent online order.
We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
I love Fatface clothes and the website…
I love Fatface clothes and the website is easy to you. Everything was well packaged and communication good about delivery.
26 settembre 2023
Risposta di FatFace - HEREFORD 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Yet another great pair of trousers
Yet another great pair of trousers. The staff in our shop are friendly and helpful and it’s a nice environment to shop in
1 settembre 2023
Risposta di FatFace - HEREFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really friendly staff
The Hereford fat face store is really, the girls that work in their are so friendly and nice I didn’t feel like they were judging me compared to other clothes stores.
18 agosto 2023
Risposta di FatFace - HEREFORD 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that you had a positive experience at our Hereford store - I'll be sure to pass your feedback on to our lovely store crew. All the best - LB
Easy to order
Easy to order. Delivered to store in time stated and staff on collection very pleasant and helpful.
18 agosto 2023
Risposta di FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Risposta di FatFace - HEREFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - HEREFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Not great 😌
Bought 2 items on click and collect. Returned 1 item to store. Instead of refunding cashier charged me again (over £80). Didn’t notice till I saw my bank account after the weekend. Had to make another trip to store to get a refund of over £160. Could have plummeted me into an overdraft? She was apologetic. But that’s not the point.
7 agosto 2023
Risposta di FatFace - HEREFORD 2
Oh dear, we are so sorry that this has happened. We deeply appreciate your comments. If there is anything we can do to help, please email us at customerservices@fatface.com - RS
Always love popping in to Hereford fat…
Always love popping in to Hereford fat face. The girls are so friendly and the clothes have been excellent. Happy to have this shop in our city
10 agosto 2023
Non scritta su invito
Risposta di FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Is Fat Face harvesting personal data?
Not the most relaxing of shopping experiences when visiting the Hereford branch of Fat Face.Went to pay at the cash desk and before the transaction was asked for my email address - this request came across as almost mandatory. I declined and the assistant seemed to take this personally- very brusque unsmiling manner thereafter- assistant couldn`t even summon an audible thank you when handing over my receipt.
Is Fat face harvesting customer emails ? Are employees paid for the number of emails gathered?
I am not usually asked to give away my personal contact details when buying in a shop and resent being harassed for an email address. There is no benefit to me and I am aware that third parties may use the data.
So I shall be returning what I bought later this week – to a different branch -don’t want to wear the clothing and be reminded of the unwelcoming experience that day in Hereford or of the Fat Face policy of requesting personal data.
8 agosto 2023
Non scritta su invito
Risposta di FatFace - HEREFORD 2
Good Afternoon Alexandra,
Thank you for taking the time to leave us a review.
I am so sorry to read that you have been disappointed with your recent experience with us instore and can assure you we do not intend for any of our customers to come away feeling the way you have explained.
Our store crew are asked to obtain customers email addresses when a purchase is being made for e-receipts only, you of course have every right to decline and obtain a paper receipt instead.
I have passed over your comments to the Hereford store and these will be addressed accordingly.
Again I apologise for any issues this has caused. If you wish to discuss this further then please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000. Take care - JW
The friendliest staff I have come…
The friendliest staff I have come across in a shop in many a long year! A broad smile from our dog too, who loves gravy bones.
25 luglio 2023
Non scritta su invito
Risposta di FatFace - HEREFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Experience was great ordering and after…
Experience was great ordering and after sale was superb.
16 luglio 2023
Risposta di FatFace - HEREFORD 2
Hi Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff and some really lovely…
Helpful staff and some really lovely clothes this summer.
20 giugno 2023
Risposta di FatFace - HEREFORD 2
Hi Jacko
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have recently bought 3 pairs of boots…
I have recently bought 3 pairs of boots from fatface. Absolutely bargains and such good quality.
8 maggio 2023
Risposta di FatFace - HEREFORD 2
Hi Carolyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had my order delivered to my local…
I had my order delivered to my local fat face store for the first time, after travelling 7miles to said store I was very disappointed to learn my order had been delivered to the wrong store. This was May 14th and I still have not had an E mail to say it’s at my local store. Not happy at all, must say everything I have delivered to my home has been an excellent service.
7 maggio 2023
Risposta di FatFace - HEREFORD 2
Hi there, thanks for your review. We deeply apologise that this has happened. We will use your feedback so we can attempt to prevent this from happening again in the future. Once your order has arrived into the correct store, you will be notified via email. If there is anything we can help you with regarding this, or anything else, please do get in touch at customerservices@fatface.com - RS
Quick delivery online and easy returns…
Quick delivery online and easy returns to my local store. Very friendly and helpful staff. Love my new jacket too!
27 aprile 2023
Risposta di FatFace - HEREFORD 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
The young lady in the Hereford shop was…
The young lady in the Hereford shop was really helpful whilst I was choosing my outfits. She went above and beyond making it a really lovely shopping experience. Also the till assistant was super cheerful too! Thank you Hereford Fatface :)
19 aprile 2023
Risposta di FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love Fatface ❤️
I love Fatface! You are my go to store for most of my clothes. I buy in the sales so tend to buy out of season clothes as they are generally a bit too expensive for me otherwise.
19 aprile 2023
Risposta di FatFace - HEREFORD 2
Thank you so much for your 5* review, this is exactly what we love to hear from our wonderful customers! Have a lovely day - BP
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