Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
L'azienda ha risposto
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Leggi di più
L'azienda ha risposto
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Regno Unito
- 01392 982018
4,7
Eccellente
272 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Poor communication
I ordered my goods on 22/4/24 to be collected in store in 3 to 5 working days notification by email.
After a week I d hadn’t received any emails so I telephoned on a Tuesday,the Exeter branch and was told they could see the order but as it was sale and there were lots of orders it may take 7 to 10 days so to call back in a few days
Therefore I phoned again on the Saturday nearly 2 weeks after the initial order and was told it was in and had been there since the 25/4/24
Where was the promised email ??
23 aprile 2024
Risposta di FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
All the staff were very helpful
All the staff were very helpful, especially Chester
4 maggio 2024
Non scritta su invito
Risposta di FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
That boy upstairs was very nice and…
That boy upstairs was very nice and welcoming
3 maggio 2024
Non scritta su invito
Risposta di FatFace - EXETER 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you found our crew in the Exeter store to be so nice and welcoming. I will be sure to pass your lovely comments on to the team.
All the best, MM
very helpful staff
very helpful staff, specifically chester who helped us with our shopping choices
4 maggio 2024
Non scritta su invito
Risposta di FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on.
We hope you love your purchase and look forward to welcoming you back soon.
Take care, -LA
Risposta di FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love the quality and the sizing of…
I love the quality and the sizing of Fat Face clothes.
12 aprile 2024
Risposta di FatFace - EXETER 2
Good afternoon, Gerry.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Risposta di FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It's always a nice shopping experience
It's always a nice experience going into a Fatface store. Clothing is presented really well, and easy to find. Staff are always friendly and helpful too
28 marzo 2024
Risposta di FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to shop online
Easy to shop online. Good choice of sizes. Returns in store are really easy. Clothes are good quality.
28 marzo 2024
Risposta di FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and service. We look forward to welcoming you back soon!
Take care.- GM
Love the products and the shops make…Exeter
Love the products and the shops make you feel welcome.
21 marzo 2024
Risposta di FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The quality of the items is excellent…
The quality of the items is excellent and delivery was very prompt. I am regularly buying items as they are fashionable and real value. I have become a true fan.
30 marzo 2024
Risposta di FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Risposta di FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Dress
The quality of the cloths, they fit well and the delivery was very fast. Brilliant.
20 marzo 2024
Risposta di FatFace - EXETER 2
Hi Margaret,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Bought two long sleeved tops
Bought two long sleeved tops , one white one dark green. Received package within a few days, items were as described so all good
15 febbraio 2024
Risposta di FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always friendly and the…
Staff are always friendly and the clothes are gorgeous.
13 febbraio 2024
Risposta di FatFace - EXETER 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff at the Exeter branch
The staff at the Exeter branch, plus the range of products.
10 febbraio 2024
Risposta di FatFace - EXETER 2
Good Morning Barbara,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Exeter Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Risposta di FatFace - EXETER 2
Hello Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I could not get the size I needed with…
I could not get the size I needed with a skirt in the sale in my local branch, and the staff were very friendly and professional and told me to try on line which I did and was very successful in obtaining one. Very good service and very speedy delivery
25 gennaio 2024
Risposta di FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I am also so pleased that you found the crew in our Exeter store to be so friendly and professional. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Excellent service
Goods arrived on time. They were excellent quality though one item was not required. No problem at all with return and further item ordered and arrived. Very satisfactory service both on lone and in store.
25 gennaio 2024
Risposta di FatFace - EXETER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found the whole process from ordering to returning easy and speedy. I hope you continue to enjoy your shopping experience with us.
Take care, MM
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