The staff in local store are very friendly and helpful (Cheltenham) and they recognise me as a regular local customer! Can't wait for the new autumn stock to be on sale. Jane
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt c... Leggi di più
L'azienda ha risposto
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Leggi di più
L'azienda ha risposto
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the mi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Regno Unito
- 01242 262788
4,4
Eccellente
106 recensioni
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Excellent service and a lovely product
Excellent service and a lovely product, staff are really friendly
8 aprile 2024
Risposta di FatFace - CHELTENHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased to read that you found the crew in our Cheltenham store to be so friendly and that you received excellent service. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy your visits to store.
All the best, MM
Easy on line choice and pick up at…
Easy on line choice and pick up at local store.
Very helpful staff.
2 aprile 2024
Risposta di FatFace - CHELTENHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick and friendly service as always in…
Quick and friendly service as always in the Cheltenham store.
19 marzo 2024
Non scritta su invito
Risposta di FatFace - CHELTENHAM
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Cheltenham Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Risposta di FatFace - CHELTENHAM
Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered the wrong sized socks but the…
I ordered the wrong sized socks but the assistant in store packaged them up to return for refund from PayPal. I would have taken ages to do that!
Also really quick deliveries for internet orders.
4 dicembre 2023
Risposta di FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round
28 novembre 2023
Risposta di FatFace - CHELTENHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and easy to use website allowed…
Quick and easy to use website allowed me to find the items that my daughter wanted for her birthday. Free delivery to our local shop enabled us to pick up the items within a couple of days. Items well packed, shop staff friendly and helpful.
22 novembre 2023
Risposta di FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Risposta di FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Risposta di FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Delivery is as expected.
I’ve ordered a few things from Fatface recently. They are delivered in the time expected, so very happy with that. A good company to deal with, ordering is easy.
18 agosto 2023
Risposta di FatFace - CHELTENHAM
Good Morning Alice,
Thank you for your feedback regarding your recent purchase! I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I hope you have a great day! - JW
I have not received an email to say my…
I have not received an email to say my order is in store
10 agosto 2023
Risposta di FatFace - CHELTENHAM
Hello Cheryl,
Thank you for your feedback. I am so sorry to read this.
I can confirm that a full refund has been processed for you and this should be with you in the next 3-5 days. I apologise again for the disappointment this has caused for you. Take care - KS
simple and easy
always a easy transaction from website through to delivery or collection in store. Always good quality.
7 agosto 2023
Risposta di FatFace - CHELTENHAM
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
I love the clothes always something a…
I love the clothes always something a little different which I like. Very good Quality and reasonably priced. The staff always very friendly and helpful.
1 agosto 2023
Risposta di FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Risposta di FatFace - CHELTENHAM
Good Afternoon Tim,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Super helpful staff
16 luglio 2023
Risposta di FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - CHELTENHAM
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thanks to Cara at the Cheltenham…
Huge thanks to Cara at the Cheltenham branch who noting my disappointment when I had returned to branch to purchase boots I had spotted in sale the previous week. She helpfully asked me to hang on for a minute and she rooted around the back and found a huge bag of said boots. Of course my size was at the bottom, but Cara found them! Woo! It would have been very easy for her to say they were no longer available and not to have bothered looking but she went above and beyond.
2 giugno 2023
Non scritta su invito
Risposta di FatFace - CHELTENHAM
Hello Bernadette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and ethically made
Easy to order online and click and collect. Arrived quickly. Great quality t shirt and made with ethically sourced cotton
Staff in store are exceptionally friendly and helpful. Nice shopping experience
5 maggio 2023
Risposta di FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - CHELTENHAM
Hi Jacqueline
.thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - CHELTENHAM
Hi Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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