Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Leggi di più
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All good. Very friendly and helpful staff and online experience has always been been good. Would give 5 stars but overpriced. Only buy when there's a sale.
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 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Leggi di più
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i visited fatface at Cheltenham, i was a nice layout, quite a lot of stock, so plenty to choose from, i bought a Airlie Sweat Top which was on sale, i looks brilliant and really well made. i was serv... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Regno Unito
- 01242 262788
4,4
Eccellente
98 recensioni
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Fatface Cheltenham visit
I visited the Cheltenham store to see what was in the sales. I was met by Vijaya who had a welcoming smile. She was confident in communication and had a good eye for fashion. There was a good plenty to choose from in-store.
28 agosto 2025
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Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
i visited fatface at Cheltenham
i visited fatface at Cheltenham, i was a nice layout, quite a lot of stock, so plenty to choose from, i bought a Airlie Sweat Top which was on sale, i looks brilliant and really well made.
i was served by lovely lady called Vijaya and all he staff greeted me with a smile, i would recommend 21everybody to shop here
21 agosto 2025
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Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very friendly and helpful
Staff were very friendly and helpful
Rash vest is great, been looking for one with a full zip for ages!!
9 luglio 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Mat was incredibly helpful in the store…
Mat was incredibly helpful in the store with excellent customer service skills. She’s an asset to the store and I can’t recommend her enough.
14 giugno 2025
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Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Greeted by smiling friendly staff
Greeted by smiling friendly staff. Easy to pick up order and friendly advice should I have to return my order. I am confident with the sizes and so never have to do this.
9 maggio 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and easy collection process
Quick and easy collection process, very friendly staff
8 maggio 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff at Cheltenham Fat Face
Fantastic customer service from Bernadette and all staff at Fat Face Cheltenham. Really friendly and a pleasure to shop there, thank you 😊
10 aprile 2025
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Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cheltenham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fabulous
Great service and you can pick up from stores.
The leather bag is really soft and good quality, I was surprised at how much I can get in it.
Thank you.
10 aprile 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
The staff in the shop (Cheltenham) were lovely. The clothes I tried on were great and good quality and finish
I also bought another pair of the jeans online, altogether a good experience
8 marzo 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Firstly ld like to say l absolutely…
Firstly ld like to say l absolutely love Fat face,it's my favourite brand of all,l found l didn't need to wait long for my order either,it was dealt with efficiently.
6 marzo 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Left waiting.
I've not been notified of my delivery,told not to go to store till I get an email,where is it,
2 marzo 2025
Risposta di FatFace - CHELTENHAM
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought the green broderie anglaise…
Bought the green broderie anglaise blouse in a size 10. Fits well and enough coverage of the bottom over jeans 😀. A generous fit, which I prefer. The colour and puffed sleeves don’t always work for me, but really love it. Can wear with a tank top or as is. Looking forward to the warmer weather to wear it.
23 gennaio 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was good service
4 gennaio 2025
Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Popped into local Cheltenham branch to…
Popped into local Cheltenham branch to collect an online order and purchase a few Christmas Presents. Was served by a Gent called Nathan who was fantastic and tried on a few jumpers for me so I could decide which to buy. Great service thank you and have a great Christmas
14 dicembre 2024
Non scritta su invito
Risposta di FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor Service
Just picked up an online order from the Cheltenham store, rude and very patronising service from a male member of staff. Will never shop there again.
14 dicembre 2024
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Risposta di FatFace - CHELTENHAM
Good morning Lynn,
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst visiting our Cheltenham store. I will be sure to pass this feedback to the appropriate team.
Take care, LE
I bought a pretty scarf and went to…
I bought a pretty scarf and went to collect it from the store Pretty scarf and seamless transaction
24 novembre 2024
Risposta di FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy & straightforward process
Easy & straightforward process, very satisfied, would recommend
17 novembre 2024
Risposta di FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried to use a gift card in Cheltenham
Tried to use a gift card in Cheltenham, voucher was for £40 but in-store till would only allow £33.64 to be used. Very disappointed as online I can use the full £40 BUT I have to spend £70 to get delivery. Not impressed by staff attitude either, Fatface used to be great with great customer service and great staff but sadly this has dwindled and is now seen at a number of stores.
5 settembre 2024
Non scritta su invito
Risposta di FatFace - CHELTENHAM
Hi there, I am really sorry to hear of this experience. This shouldn't have happened.
I will reach out to the store to see what the issue was, and provide further training where necessary.
Take care, LE
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