Fastway Couriers South Africa Recensioni 313

My parcel was already picked up on the 10th of October. Until now (27 Oct) I still have not received my parcel. We try to phone them and send emails with no response.

I have received my parcel today after some delay due to, technical problems,The parcel was supposed to be delivered on the 21st of October 2025 it was delivered today on the 25th of October on Saturday,
I must admit I have received every time my orders from Fastway from temu and other companies,,Sometimes there could be delays while we all wish to get our orders right on time ,and the unknown of (are you going to get it) thank you

I have been waiting for my package for over two weeks , the delivery guy has been making excuses about why he could not deliver my package.He said he had high volume of package,and high rate of hijacking which is also a lie so he said he would try to make the delivery the next day , I had to go and wait for him at Shell garage waited for over a hour, still didn't make it .it's been over two weeks still waiting.

Your service is unprofessional, I waited for my package for more that 3 days and the team don't communicate or give any updates.

Dis die slegste diens wat ek al in my hele lewe by n plek gekry het .my pakkie moes vandag by my af gelaai wees en niemand van die plek wil eers moeite doen om uit tevind hoever die drywer is wat glo my pakkie het nie net gese dit sal vandag wees die al half 7 die aand en steeds het ek nie my pakkie nie .Ek sal nie eers fastway aan beveel vir enige ander persoon nie

This is by far the worst courier company evert to exist in south africa
Pathetic in every way
No words to describe this company.

I am trying to find out the status of my package but I keep talking to a robot and not getting anywhere! I guess I should rather pay more with another company and at least then I know I will be able to talk to a actual person and my package will not be soooooooo late!!! People in SA should rather stick with a company that charges more then letting this company continuing to be a business here

Not reliable at all. Not organised,takes long to deliver even worse it does not communicate.

Worst courier ever, I've been waiting for days right now, and still my package is at South Bay, it's just delivering is it that hard, by far it's either you should stop taking parcels from people who are far away from you and let other courier companies handle them, since they do a better job than you and they are faster. I'm stating how I feel as a customer, it's either you fix your services or we decline you as a country. Heck I wish someone would sue Fastway for such bad service

Poor customer service: Reviews frequently describe Fastway's customer service staff as unhelpful or even rude. Some customers report receiving no assistance or resolution to their delivery issues.

Thank you fastway courier service for your excellent service and delivering my parcel today.

Rude staff, that told me (the customer) that I was wasting their time as it took 1 minute to come down from my apartment.
They act and look like gangsters.
I told my seller I will not buy from him again if he uses FASTWAY.
That is what every dissatisfied person should do!

The most disrespectful delivery guys. This is not the first time. If they cannot pronounce a name the correct way, dont try to make fun out of my name, Andrew you are disgusting.

Worst delivery company ever so damn pathetic wouldn't recommend to anyone if i could give zero stars i would've

Worst courier company in South Africa. They call themselves FastWay but they are nothing close to FAST!!!! WORST EVER!!!!!!

Parcel was collected on 23/09/2025 at 16.02pm by the Fastway driver - he has confirmed and admitted to collecting the parcel. Collected in Kempton Park to be delivered to Lillianton Boksburg.
He then decided not to take the parcel to the depo to have it booked in and scanned to head into sorting and head out for delivery - I guess Christmas came early at my expense.
Today is 03/10/2025 - I have been emailing Busi Malgas, who is the manager in receiving and dispatch - I have contacted them numerous times - no one has responded to any emails etc, never mind contacting the supplier that I purchased from to advise to repack the items, correct sizes and colors that were order - at their expense.
I have also suggested to Temu and Shein who other ladies order from to make the option available to the public on who they would prefer as the courier service for the delivery.
Tracking number: CR0007841063 - please feel free to look this up and see that the parcel was collected and that's where it ends. Being in the supply industry, I would be unemployed if I had to behave towards or treat my customers in this manner. There's no professionalism, feedback or customer services involved, and this experience has been shocking and disgusting to say the least.
The only reason there is a 1 star valuation is due to tracking department answering the call - other than that - they deserve no rating at all.
Name and shame - please feel free to join in if you have had the same experience.
Tracking department has advised that the parcel will be relaced, an order will be placed for all the items originally order - and will be paid for at their expense, please note - this may not happen - as it may be the only way they make empty promises to customers to get the irate person off to phone.

I don't know if your staff are genuinely incompetent or they don't care. I can't be asking simple questions relating to my order and still be getting vague answers!!!
At this point I'll get better answers if I pray to God!

@FastwayCourierSouthAfrica
The SLOW and UN-reliable, low-cost courier service

3 days, zero collection. Zero phone answering. Zero working whatsapp

They keep their promise they deliver in time and with care. The delivery guy is the most friendly one. They always keep u updated

Worst courier I have ever dealt with
I sell on bobshop and it took the 5 days to collect and it still shows booked and not collected yet another day later
Should be called Sloway
Worst than the old post office...probably has old po staff working for them