I Should Have Listened
Purchased on the 10th of September, for an IWC Big Pilot’s Watch Heritage IW501004 Black Dial in Titanium.
Although quite stunning, my timepiece arrived on September 22nd in a clear Ziplock-style bag, rather than in a box with accompanying documents.
The timepiece (IWC) looked incredible on my wrist, but after fully winding it multiple times (25th, 27th, and 30th of Sept), I noticed that within less than 36 hours, my watch stopped. Since this had a 7-day power reserve dial, I knew something was wrong.
I began contacting Fasswatch customer service on October 1st via email. I did not receive a response, so I decided to use their own customer service link, located on their website, on October 3rd. That link did not work. Feeling pretty frustrated, I used (as per the instructions on their site) both their WhatsApp and Facebook Messenger on October 7th, and yup, you guessed it... No response.
I should have paid attention to the multiple negative reviews, but I did not.
So, to sum it up, I have filed a dispute with my credit card company. Although it does look visually stunning, it appears that I was misled into believing the information advertised and clearly did NOT receive what I paid for.
I am very disappointed.
Buyer beware!
7 ottobre 2025
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