Fashion Friendly Recensioni 

92
TrustScore 1.5 su 5

1,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered 3 pairs of cropped trousers on 28/5/2026, I was told they were out of stock and would be in about 3 weeks time. I waited for 3 weeks then called again, I was then told that two pairs were in... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Ordering online was really awkward, codes wouldn’t work, price was wrong. Placed order on the phone which was quick and much easier. Shame they don’t send an email order confirmation, Delivery has... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

need to refund money quickly when goods are sent back have been waiting for my refund for over three weeks now, would never order shoes again from this company very poor

L'azienda ha risposto

Valutata 2 stelle su 5

My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth label... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di abbigliamento uomo
  3. Negozio di abbigliamento donna

Scritti dall'azienda

Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com


Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

92 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 92% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

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1,6

Tutte le recensioni

(92)

15 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

FASHION UNFRIENDLY LIARS

I ordered 2 Kaftans from Fashion Friendly on the 1st Aug 2022.16 days later, no delivery, no communication, nothing.
I called on the 17th and asked for an explanation. Was told Yodel had tried to deliver the items 3 times without success. I was given the option of putting in a new order or a refund. I chose to try to collect from Yodel themselves, as they were only 2 miles away. Walked there only to be told they were unable to locate the parcel. Did they even have it in the 1st place? Someone is lying here - Fashion Friendly have no clear idea of how to deliver the items they advertise. I didn't want to choose between 2 liars, so I asked for a refund. This piece of junk company did not inform me of the delays even though they had my email address. DO NOT ORDER ANYTHING FROM FASHION FRIENDLY YOU WILL BE TREATED LIKE DIRT.

17 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Good value and quality kaftans

Since November 2021 I've ordered a number of kaftans for my elderly mother-in-law and they've always arrived promptly and are well made. She's very happy with them. :)

10 marzo 2022
Non scritta su invito
Logo di Fashion Friendly

Risposta di Fashion Friendly

Hi Linda,

We're thrilled to hear that you and your Mother-In-Law happy with our products! Thanks so much for the feedback!

Yazz
FF Team

Valutata 1 stelle su 5

Ordered my mum a fleese zip up gown …

Ordered my mum a fleese zip up gown January 2nd not received it or a reply after I wrote a email to them asking how long this item would be wish I read the review before ordering will not use them again and would advise other to use another shopping site too they was quick enough to take money from my bank but not good enough to send the goods

25 gennaio 2022
Non scritta su invito
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Risposta di Fashion Friendly

Hi Barrie,

I'm so sorry you didn't receive your order! Could you provide some identifying information so we can locate your order and resolve this? You can email us at cservice@kingstown.uk.com and we'll get back to you within 24 hours.

I really want to sort this as quickly as possible for you today, so please send us some details and we'll get you a refund or replacement sent out.

Once we’ve received your reply we’ll get this sorted for you.

Yazz
FF Team

Valutata 1 stelle su 5

I ordered something for Christmas

I ordered something for Christmas, paid £9.99 for express delivery as it was a present and I’m still waiting. I did try to contact them by email on 2 January to see where my order is, NO reply. So almost £70 I’ve lost, will you ever contact me FASHION FRIENDLY?

18 gennaio 2022
Non scritta su invito
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Risposta di Fashion Friendly

Hi Lorriane,

I'm so sorry you didn't receive your order! Could you let us know whether you'd like us to re-dispatch your order, or whether you'd prefer a full refund? Whichever you choose, you'll still get a full refund of the postage and packing you paid!

I really want to sort this as quickly as possible for you today so I’ve sent you an email to discuss further.

Once we’ve received your reply we’ll get this sorted for you.

Yazz
FF Team

Valutata 1 stelle su 5

I ordered 3 posture bras on offer at…

I ordered 3 posture bras on offer at £27 plus reduced p&p of £2.99 using a media code in a magazine. The bras arrived quickly but were awful quality and fit, so returned them, signed for, at my expense. Refunded quickly with £24. I rang to query this and was told the bras were £8 on their system and delivery is ALWAYS £5.99. LIES! I had to keep repeating the offer and codes I used for ordering and was promised the remaining £3 to be refunded immediately. 10 days later needless to say there has been NO refund. I will contact them again, and also contact Trading Standards as this is obviously a good money earner for them. Appalling. Never again. Do Not buy from these people!
Note: refund finally received following this review

2 gennaio 2022
Non scritta su invito
Logo di Fashion Friendly

Risposta di Fashion Friendly

I sincerely apologise for the issues you've had with your order. Please email us at cservice@kingstown.uk.com and we'll get this resolved for you.
Fashion Friendly

Valutata 1 stelle su 5

Poor quality rubbish

Ordered slippers in size 5, they are marked size 5 but are definitely not a 5 and they crush my feet.
Ordered a velour kaftan, very poorly made from extremely thin material, nothing like the blue shown in the website more of a teal colour, zip is only halfway down the front and the remaining seam below to the hem is all gathered up. The interface on the neckline is not sewn down so this stands up when you put it on over your head.
The "snood" I ordered turned out to be just a neck muffle/scarf and not a snood at all.
All in all there was only one item in the order which was reasonable and the rest only fit for the bin.
Definitely will not be ordering from this company again

23 dicembre 2021
Non scritta su invito
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Risposta di Fashion Friendly

I sincerely apologise that you're unhappy with the items you ordered. These items are all fully returnable, once returned we can refund you in full.
Fashion Friendly

Valutata 1 stelle su 5

Worse company I’ve ever dealt with !!

Ordered two dressing gown as gifts ,open on it was appalling so sent both back the same day ,got proof of posting etc and waited for my refund ,it’s now 2weeks since they got them as I tracked the delivery to their Driffield site ,so now they have the goods back and my money !they don’t answer the phone and despite several e mails I still haven’t been refunded ,I’m 82 yrs old and disabled ,the company are a disgrace ,never again !

1 dicembre 2021
Non scritta su invito
Logo di Fashion Friendly

Risposta di Fashion Friendly

I apologise for the delay in receiving your refund. After checking your account, I can see we received your returned goods and a refund was made for your returned goods on 29.11.2021, back to the card you used for payment.

HLD

Valutata 3 stelle su 5

The items I bought don't fit and I…

The items I bought don't fit and I would like to exchange them for a larger size. How do I do that? Thanks 10100WH136DD

24 novembre 2021
Non scritta su invito
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Risposta di Fashion Friendly

Unsuitable items can be returned via the Post Office, please email cservice@kingstown.uk.com for further information.

HLD

Valutata 1 stelle su 5

Awful, just AWFUL!

Ordered a velour robe after spotting an ad, in the TV Times. It arrived speedily but I didn't even get as far as removing it from the bag, as the quality was appalling - lightweight and flimsy. Can't believe I actually paid £5.99 for p&p and now have to foot the bill for the return postage as well. Will definitely avoid this company in the future - and recommend that others do too!

21 ottobre 2021
Non scritta su invito
Logo di Fashion Friendly

Risposta di Fashion Friendly

I'm sorry to hear that you're unhappy with the item you ordered. We offer a full refund or exchange on all returned items.

Fashion Friendly

Valutata 5 stelle su 5

Good Website

Found website very easy to navigate round. Plenty of selection and at very good prices. Was very quick delivery. Will definitely order from again.

3 ottobre 2021
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Risposta di Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Valutata 5 stelle su 5

Loved!

Loved!! My purchase, great value, made well and will definitely buy from them again!

2 ottobre 2021
Logo di Fashion Friendly

Risposta di Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Valutata 5 stelle su 5

My goods were delivered in good time

My goods were delivered in good time, with constant up-dates from courier. All items were safely packed, and everything fits well. I am very pleased, especially as the prices were low. Many thanks.

1 ottobre 2021
Logo di Fashion Friendly

Risposta di Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Valutata 5 stelle su 5

Very good service

Very good service. Items are of good quality and good value for money.

10 settembre 2021
Logo di Fashion Friendly

Risposta di Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Valutata 5 stelle su 5

Well pleased with my order which I…

Well pleased with my order which I placed on line.Received an acknowledgement advising how long the order would take.All the items ordered turned up on time.

7 settembre 2021
Logo di Fashion Friendly

Risposta di Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

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