Farmfoods Recensioni 

The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer to go to Iceland, where the customer service is generally quite better.

UPDATE

I have read Julian's response below and really it does nothing to address the concerns that I raised. Stating that your are going to raise them with the Area Manager just means your are fobbing me off as there will be no follow up.

In light of Julian's response and taking into consideration the points that I have raised, which have not been addressed, appear to be a common pattern in these reviews, I feel it's better to write to Eric Herd setting out my complaint.

Also, I will be writing to Paynes Dairies to ascertain why the milk they provide for Farmfoods has such a short life span.

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I have three areas to raise in this concerns.

Firstly, I would be very interested to know exactly where Farmfoods obtains its milk from. Whilst I fully appreciate that Farmfoods sells a number of products with short shelf lives, I am rather concerned about the shelf life of its milk. As part of my fitness routine, I use milk instead of water in my protein shake which means I can get through quite a bit of milk each week. So when I saw that you can buy three 2L bottles for £3, I thought that would be ideal. However, the shelf life date is so short by the time I get to the third bottle, its usually out of date and gone off. I went in on Friday and the staff were stacking the fridge with milk but each bottle had a shelf life of 6 days. All major supermarkets brands have at least 14 days. I recall speaking to a member of staff about it a while ago and they had said that they would never by milk from the store - which begs the question, where does it come from ? Is it excess milk that other retailers no longer want?

Secondly, I receive the promotional leaflet via email with the latest offers but when you go to the Wood Green store, which is the nearest to me, they tend not to have half of the products available. When I raised it with customer services over the phone, they advised me to call up in advance and they would be able to tell me whether the items were in store before going there. What's the point of having promotions if the items aren't in the store?

Finally, does Farmfoods not limit the number of promotional items a customer can purchase at one time. For example, the butter promotion of 10 for £10. I have seem people picking up several boxes of 10 thereby leaving none on the shelf. The same thing happened with cheese, cereal, magnum ice lollies and Tetley tea bags. How are other customers supposed to buy these items if the store allows people to bulk buy in large quantities. Other supermarkets limit the number that can be bought so why doesn't Farmfoods.

I am writing to make a formal complaint regarding an upsetting experience I had at the Farmfoods Oldbury store involving a staff member named Lee.
During my visit, Lee behaved in a rude and inappropriate manner towards my 2-year-old child. I found the interaction completely unacceptable and very upsetting as a parent. My child threw some body sprays whilst my mom was there which she was going to pick up but before she even could pick it up he made a comment to my 2 year old saying this is disrespectful are you going to pick it up? I’m sorry but I work in retail myself and his issue was that his faced that section. Your store closes at 9pm and you’ve faced that section for half 6, you’re clearly going to get customers pick stuff up so why make an issue and disrespect your customers like that. Customers should be able to shop without feeling uncomfortable or concerned about how staff speak to their children. There’s children out there with autism and a child shouldn’t feel like there not allowed to go out.
When I told the sales advisor on the tills to call the manager, apparently Lee was the supervisor in charge today, which he should know better as a supervisor. He came to the tills spelling like cigarettes which is highly unprofessional and instead of telling my child how to be respectful, he should focus on his appearance in front of customers. He still didn’t apologise to me or my child and was getting more rude. He then refused to serve me saying I will refuse your sale. I come to that store every other week and never had this kind of experience, he told the sales advisor to not serve me and walked off. She asked him again but he had already walked away and still served me. If your job is too much or you can’t deal with customers you should be working in a retail work environment,
I would appreciate it if this matter could be investigated properly and addressed with the staff member involved. I also ask that you respond to let me know what action will be taken following this complaint.

Poor service and unhelpful staff. Visited today 11am, fridges were empty, staff around very unhelpful when asked if the produce was in the rear, yes they said. Ill fill the fridge up later. When asked if they could get them now, no come back later was the reply. Poor that the freezers were empty at 11am when clearly stock was there.

Accusing people of shoplifting when there not even in the area shocking of 3 toblerones get a grip farm foods then watch innocent people has they shop disgraceful member of staff he knows who he is from morley store get a grip or you could be out of a job

Every time I go into Banbury retail park farmfoods it’s always a nice customer service and one of the staff ruby c has helped and been a lovely employee when looking for something or needing to know where something is i think she’s great and is very kind and got great customer service.

Your beefburgers are disgusting and pure fat greasy nastyness, I cooked two and put the rest in the bin

I usually shop at farmfoods at chaucer in sheffield every month for my food shop, never had a problem before, staff are usually lovley, went in today and attitude with staff was disgusting and hostile, im not sure if it was because it was a saturday evening and close to closing or what but if i spoke to a customer the way i had been spoken to today at my job, id be sacked. There is no need to be so rude to your customers. I never write bad reviews about others service, i work in retail too, but today was disgusting. Do better, treat your customers with respect.

The stock and prices are not great, cheaper at Sainsbury on some items, Lidl Aldi much cheaper ,no self service check outs, the queues can be large and they only EVER HAVE ONE MEMBER OF STAFF SERVING try to think about your customers docile management team WILL try to avoid this backward thinking trader, if you like wasting your day and money go to farm foods

Stores are basic no frills but prices are good 36l of semi skim UHT milk for £21 so many bargains mostly grocery and frozen, very little fresh, plus weekly coupons, need more stores like this especially in the cost of living crisis

I went into farmfoods Wolverhampton on Bilston Road wolverhampton and had a wonderful experience because l met two members of staff who went above and beyond to help me, Courtney and Alex, l was trying to save a little money but l was struggling to find the vouchers on my phone, honestly l could of cried , they were so patient and helpful. They are a credit to the company. Thank you so much ladies.

need to open more check out when busy had to wait 15 minutes and also on receipt need a barcode printed Feltham Farmfoods 15:00 Hours

About six months ago I bought chicken-bits (or pieces, rather, as you'd purchase at KFC) - I think the term is 'pop-chicken' - in a bag for about seven-pounds from their Torquay outlet and which gave the aftertaste of excrement (like an odour in taste form).

Yesterday, I told their head-office and the reply was that I didn't have the receipt and so they couldn't investigate.

Why did their pop-chicken taste like that? My concern was that the company is farm produce related, on some level, and therefore the question arising...what exactly goes into some of these foods on a 'natural' level.

I did initially think the problematic item was a brand of onion-rings as these also give off the same aftertaste, while the onion-rings, having just eaten more after being in the freezer are (after Farm Foods checked the barcode on them,) a Lidls item.

Had there been onion-rings from two different retailers giving off that aftertaste then this possibly could equate to the sulphur in onions not having been 'treated' properly prior to the manufacturing stage but for the situation to not be involving onion-rings from two retailers but rather onion-rings from one and pop-chicken from another brings us to the conclusion that there are ingredients in both their chicken and also Lidl's onion-rings which require looking into - the specific ingredient is probably present in order to fill-out / add to...the mass / weight of the package.

Farm Foods could quite easily have phoned the Torquay outlet to see if their bags of chicken were still being sold, so as to find out more, yet even if not sold anymore then I am sure the staff-members would remember the product as it was the only one like it which was sold for that price. I was cut off, very obviously, from engaging in further enquiry.

I always find the staff at the Lang Stracht branch so helpful. I have trouble walking and with arthritis. One staff member loaded my trolley with 3 x twelve cartons of milk for me. Zara at the checkouts lifted them into my car boot for me, and also returned the trolley to the 'park'. Thank you ZARA for being so helpful. Top marks to you - 10* review.

Farm foods ripped me off charged me for 4 packs of steak pies and 1 pack of minced beef and onion £1.99 each, what I actually bought was 2 packs of steak pies and 2 packs of mince and onion, I also used a £2 off £25 coupon, they over changed me for a pack of pies and never gave me the £2 off.
I contacted customer service because I live miles away from the store gave them my receipt number, the response I got was incredible, being the 28th April I was informed the prices on the leaflets were expired, they had expired on the 30th April, and the coupon had expired in may, the coupon actually expires tomorrow 30th April.
The first reply I got was even worse, apparently customer service doesn't deal with my type of enquiry, they offered no solution surely they are over stocked by 2 packs of steak pies, and under stocked 1 mince and onion.
But not the slightest bit interested that they stole £3.99 off me. I sent them a picture of the pies, and my receipt. I won't be going back there they are criminals and thieves.

I have now had an apology from farm foods and seems someone finds overcharging as bad as shoplifting, that I understand is blighting the UK retail sector.
Whilst £3.99 to me isn't anything, to someone else it could be eating. So I've changed the review to 3* 2 for them getting my point.

I don’t recognise many of the negative reviews posted here. My local Farmfoods in Blyth, Northumberland is usually very well stocked and the staff very professional. Sometimes they might run out of Special Offers but only because they are such excellent value. The only product I’ve been unable to purchase recently is diced avocado. Not sure whether it is no longer stocked or simply unavailable but it makes avocado on toast so much easier than trying to judge the ripeness of fresh fruit!

I want to give good feedback about Tye at your Chelmsford branch. Been going there years and he is consistently pleasant and helpful. Last night, even though it was busy he took the time to show me on my phone how to use the vouchers and i now have the app, which is great. He was so patient and efficient. I appreciated it alot.
Notice you have good guys working for your company.
I do hope they get recognition for there hard work. Your lucky to have them working for your company.
Please thank Tye for his continuous happy and and efficient service 😊

Excellent staff and service in the Stirchley branch Birmingham just wondering why the staff on the tills have to stand when serving it must be a strain on a lengthy shift.

Ive shopped in farmfoods branches close to home for years now and slowly the level of service is getting worse. Shopped tonight and overcharged once again. As others have said advertised items are often not available but I accept the deals are very good so go quickly. What I dont understand is why staff dont know what has been advertised. I dont usually complain as I spend a lot and used to use multiple coupons they supplied so ignored the overcharge accepting it was absorbed by the coupons. But now you have to ask for the coupons online and despite it saying you can use multiples of each reduction they only supply one of each. So now the over charge is not quite so easy to ignore. Tonight I was overcharged on two items they sent an advert for earlier in the day. Biscuits advertised as £1 29 yet appear on my bill as £1.79 despite me checking the price and telling the young cashier I didnt want them before she added them to my shopping. And I was charged for a completely different tray of water to the one I bought £1 dearer. I will change store again and next time check the bill before I leave as a £1.50 overcharge is a lot for a pensioner.

Just been to north point bransholme branch hull, for my first time.
It was a pleasure, shopping there, the young lady assistant was so helpful, also she explained to me about offers and vouchers.
I just want to thank her and farm foods, for great service.
9.09 am India trans:482003#6902.
10/10 thank you