Farmfoods Recensioni 678

Mouldy products the day of purchase.
Quick response back from farmfoods will be continuing to shop in store, it just came as a surprise, awaiting my email back from the team. Thank you

After not being able to buy 7 day specials for a month I complained and I was told that things would improve
Lo and behold nothing has changed.
3 days into a 7 day special and no stock on the shelves.
I contacted customer services who referred it to the area manager who returned the call but had a very nonchalant attitude. He confirmed it is the store managers responsibility to order promotional stock up to a week or more in advance, so no excuse for having empty shelves of promotional items.
It's false advertising at its worst, getting customers to use their time and travel expenses for something they cannot buy.
This particular store is on School Brow in Warrington.
Do not bother going there for promotional products because they don't order any.

I went into farm foods merdith road Ipswich Suffolk and this little boy ran straight into me on his scooter I think that they shouldn't be able to use in farm foods shop I'm reg disabled and he nearly made me fall while farm foods are not to blame he shouldn't be allowed to ride in the shop please can you look into this and put on the doors

Farm foods spare ribs, absolutely useless, firstly they do not fit in the microwave, even though this is the first suggestion of how to cook them. Then cook them to their instructions, sit down to eat them and they are still half frozen, and after reheating them, they taste a bit like cardboard !! AVOID !!

The wisbech store is incredible. The safe are always happy, helpful and caring. I was at the till with a big shop me and staff members start talking about football. He was happy, chill and just a joy to be around. Who ever is the store manager of wisbech needs a reward. Its well run, plenty of stock, happy staff, clean. Keep up the hard work

UPDATE
Farmfoods CS (via email with Emma) said she would be in touch, at my registered address (supplied by me when I contacted them YESTERDAY via the online form, followed up by a call) and she has been, TODAY, via RM 1st class.

The actions (of Emma) were both unexpected, and MUCH appreciated, hence the upgraded star rating.
Cheers medears.
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Farmfoods don't seem to carry much in the way of stock, at least not in its Aylesbury branch, and yet it would seem to be very popular with BULK BUYERS, possibly local shop owners?.

I just got off the phone with Farmfoods CS, and suggested Farmfoods could draw up a list of "customers" (local shop owners?) who favour bulk buying, and try to take into account their requirements when receiving deliveries? what you might call a WIN WIN for Farmfoods, the bulk buying local businesses AND US, the everyday shoppers.

The staff so helpful at the Newport gwent shop, took me to what I was looking for and also helped carry my stuff to my car, 10 out of 10 for service guys.

Is what it is. No frills. Good prices. 👍

You need to train your staff to say hello, please and thank you! Just been to Chester branch and a young girl on till with long hair didn't even look at me. She said nothing apart from barking £10.48 to me. No eye contact, please, or thank you, the basic manners anybody should have let along someone serving the public! She also looked so miserable. Poor service Farmfoods.

I went into store. Dead man on FLOOR. Please remove dead man from store. I wanted chicken not rotten flesh. This is not minecraft. I will be sure to tell my dead grandpa that Farmfoods is not the place to pop your clogs. I deeply apologise for my grandfathers passing. I will make sure to teach him a lesson in purgatory. Will you please start selling gravlax. I travelled over to the dairy section and the door had been left open. Milk was on the floor and there was greek natural yoghurt on the wall! Your workers deserve to get a pay fall. They asked me to get out the store when I asked for AA batteries. They said 'this ain't cosco pal' and walked off. I will never shop here again. Farmfoods is for losers and people with no street credibility. Farmfoods should be shut down.

Slug infested potatoes!!!!!!!!
I don't usually buy fresh fruit and veg from my local farmfoods as the quality is usually sketchy but we needed some that day to make shepherd's pie. When I opened the bag there were loads of little black slugs all over them.... needless to say they went straight in the bin and we had something else for tea.. put me right off potatoes for the forseeable future....

The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer to go to Iceland, where the customer service is generally quite better.

UPDATE

I have read Julian's response below and really it does nothing to address the concerns that I raised. Stating that your are going to raise them with the Area Manager just means your are fobbing me off as there will be no follow up.

In light of Julian's response and taking into consideration the points that I have raised, which have not been addressed, appear to be a common pattern in these reviews, I feel it's better to write to Eric Herd setting out my complaint.

Also, I will be writing to Paynes Dairies to ascertain why the milk they provide for Farmfoods has such a short life span.

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I have three areas to raise in this concerns.

Firstly, I would be very interested to know exactly where Farmfoods obtains its milk from. Whilst I fully appreciate that Farmfoods sells a number of products with short shelf lives, I am rather concerned about the shelf life of its milk. As part of my fitness routine, I use milk instead of water in my protein shake which means I can get through quite a bit of milk each week. So when I saw that you can buy three 2L bottles for £3, I thought that would be ideal. However, the shelf life date is so short by the time I get to the third bottle, its usually out of date and gone off. I went in on Friday and the staff were stacking the fridge with milk but each bottle had a shelf life of 6 days. All major supermarkets brands have at least 14 days. I recall speaking to a member of staff about it a while ago and they had said that they would never by milk from the store - which begs the question, where does it come from ? Is it excess milk that other retailers no longer want?

Secondly, I receive the promotional leaflet via email with the latest offers but when you go to the Wood Green store, which is the nearest to me, they tend not to have half of the products available. When I raised it with customer services over the phone, they advised me to call up in advance and they would be able to tell me whether the items were in store before going there. What's the point of having promotions if the items aren't in the store?

Finally, does Farmfoods not limit the number of promotional items a customer can purchase at one time. For example, the butter promotion of 10 for £10. I have seem people picking up several boxes of 10 thereby leaving none on the shelf. The same thing happened with cheese, cereal, magnum ice lollies and Tetley tea bags. How are other customers supposed to buy these items if the store allows people to bulk buy in large quantities. Other supermarkets limit the number that can be bought so why doesn't Farmfoods.

so since 'sharon gate' i have been in twice and been served by two loverly ladies!! the younger lady was so so polite!! she asked me if i was ok because i was struggling to pack my bags from being in so much pain! she asked me if i needed a chair to sit down as i had gone very pale in the face. The other lady was also polite and scanned the items slower so i could pack my bags. i would use farmfoods more if i didnt have to worry about weather sharons working or not! she just makes me feel so uneasy to be shopping in there!! The product range & value is FANTASTIC!! HOWEVER 'sharon' still had a face like THUNDER!! as she was stocking the crisps up she yet again looked at me like dirt!! i just dont know what her problem is??? ALL THE OTHER STAFF ARE GR8.....!!!!

I am writing to make a formal complaint regarding an upsetting experience I had at the Farmfoods Oldbury store involving a staff member named Lee.
During my visit, Lee behaved in a rude and inappropriate manner towards my 2-year-old child. I found the interaction completely unacceptable and very upsetting as a parent. My child threw some body sprays whilst my mom was there which she was going to pick up but before she even could pick it up he made a comment to my 2 year old saying this is disrespectful are you going to pick it up? I’m sorry but I work in retail myself and his issue was that his faced that section. Your store closes at 9pm and you’ve faced that section for half 6, you’re clearly going to get customers pick stuff up so why make an issue and disrespect your customers like that. Customers should be able to shop without feeling uncomfortable or concerned about how staff speak to their children. There’s children out there with autism and a child shouldn’t feel like there not allowed to go out.
When I told the sales advisor on the tills to call the manager, apparently Lee was the supervisor in charge today, which he should know better as a supervisor. He came to the tills spelling like cigarettes which is highly unprofessional and instead of telling my child how to be respectful, he should focus on his appearance in front of customers. He still didn’t apologise to me or my child and was getting more rude. He then refused to serve me saying I will refuse your sale. I come to that store every other week and never had this kind of experience, he told the sales advisor to not serve me and walked off. She asked him again but he had already walked away and still served me. If your job is too much or you can’t deal with customers you should be working in a retail work environment,
I would appreciate it if this matter could be investigated properly and addressed with the staff member involved. I also ask that you respond to let me know what action will be taken following this complaint.

Poor service and unhelpful staff. Visited today 11am, fridges were empty, staff around very unhelpful when asked if the produce was in the rear, yes they said. Ill fill the fridge up later. When asked if they could get them now, no come back later was the reply. Poor that the freezers were empty at 11am when clearly stock was there.

Accusing people of shoplifting when there not even in the area shocking of 3 toblerones get a grip farm foods then watch innocent people has they shop disgraceful member of staff he knows who he is from morley store get a grip or you could be out of a job

Every time I go into Banbury retail park farmfoods it’s always a nice customer service and one of the staff ruby c has helped and been a lovely employee when looking for something or needing to know where something is i think she’s great and is very kind and got great customer service.

Your beefburgers are disgusting and pure fat greasy nastyness, I cooked two and put the rest in the bin

I usually shop at farmfoods at chaucer in sheffield every month for my food shop, never had a problem before, staff are usually lovley, went in today and attitude with staff was disgusting and hostile, im not sure if it was because it was a saturday evening and close to closing or what but if i spoke to a customer the way i had been spoken to today at my job, id be sacked. There is no need to be so rude to your customers. I never write bad reviews about others service, i work in retail too, but today was disgusting. Do better, treat your customers with respect.