Factory Of Games Recensioni 

253
•
TrustScore 4.5 su 5

4,5

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Valutata 1 stelle su 5

bought two games from Factory of Games and subsequently needed help with a very simple ordering issue. I wanted to buy another copy of Encrypted UK Family Edition and asked whether the 10%... Leggi di più

Valutata 5 stelle su 5

Fantastic game raising so much laughter and some embarrassment!!! We played it a number of times over Christmas as individuals and in teams. Obviously the more you play it the more familiar you ge... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... Leggi di più

Valutata 5 stelle su 5

I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB con... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Club di giochi da tavolo
  2. Negozio di giochi da tavolo
  3. Produttore di giochi e giocattoli

Scritti dall'azienda

Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

253 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(253)

93 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Not received yet!

20 dicembre 2025
Non scritta su invito
Logo di Factory Of Games

Risposta di Factory Of Games

Sorry to hear this, Walker.

Unfortunately, during this very busy time of year, issues can sometimes arise with shipping providers that are outside of our control. That said, we always make sure these situations are resolved properly and you will never be left out of pocket.

Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this for you and sort it out as quickly as possible.

Kind regards,
Zak
Factory of Games Team

Valutata 1 stelle su 5

Still haven’t received my game

Still haven’t received my game

19 dicembre 2025
Non scritta su invito
Logo di Factory Of Games

Risposta di Factory Of Games

Hi Nicola, I'm very sorry to hear this.

Unfortunately, during this very busy time of year, delays can sometimes occur with shipping providers and tracking does not always update as expected. We understand how frustrating this is.

Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this straight away. We will always make sure this is resolved properly and that you are not left out of pocket.

Kind regards,
Zak
Factory of Games Team

Valutata 5 stelle su 5

Brilliant company - great customer service!

2 games were bought as gifts for Christmas but unfortunately they were delivered by Royal Mail to the wrong address. I contacted customer services and Sophie was extremely helpful and immediately despatched replacements. Eventually the original parcel went back into the postal system and also arrived. Sophie then arranged a free return by a different carrier of the duplicate set. I would definitely recommend this company whose customer service is exemplary. I’m sure the games will bring a lot of enjoyment!

7 dicembre 2025
Non scritta su invito
Valutata 2 stelle su 5

Bad customer service

I ordered two games of Encrypted, one for myself and one for my sister, based on the fact that it claimed to be “hilarious”.

Sadly, having played this game last weekend I am rather underwhelmed, and have contacted the company regarding returning my unopened game.

Despite reaching out to Factory of Games twice, I have had no response.

18 dicembre 2025
Non scritta su invito
Logo di Factory Of Games

Risposta di Factory Of Games

Sorry to hear this, Marian.

We are sorry that the game did not meet your expectations. We also apologise for the frustration caused by feeling like you have not received a response.

Our support team is fully up to date on all tickets, so please make sure you are emailing us at support@factoryofgames.co.uk so we can locate your message and resolve this for you as quickly as possible.

You are also very welcome to message us directly on Facebook or Instagram, and we will make sure this is sorted.

Kind regards,
Zak
Factory of Games Team

Valutata 1 stelle su 5

The 1 star rating is simply because we…

The 1 star rating is simply because we haven’t played the game yet, it’s a surprise gift to my little family for Christmas Day 2025.
Looking forward to & feeling excited to play the game!

16 dicembre 2025
Non scritta su invito
Logo di Factory Of Games

Risposta di Factory Of Games

Hi Anna,

Thanks for the update. We are glad to hear it is a surprise gift and hope it arrived with you safely.

A one star rating before playing is a little harsh, but we do hope that once you get the chance to play it on Christmas Day, it lives up to expectations and brings plenty of laughs for your family.

If you need anything in the meantime, feel free to reach out.

Kind regards,
Zak
Factory of Games Team

Valutata 5 stelle su 5

Hilarious game

Well designed and made product - its a clever and very enjoyable format - highly recommended!
Delivered very quickly too.

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Good product selection

Not a company I had heard of but liked the positive reviews. Has a good selection of different games to suit all ages. Quick delivery. Looking forward to some festive fun with Encryption!

1 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Delighted and would recommend.

I have bought the game asa gift for the Family to play at Christmas; I C ant wait to play. The customer service was excellent, and the game was despatched and delivered on time as promised, well wrapped and no damage. Delighted and would recommend.

12 dicembre 2025
Non scritta su invito

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