Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
placing the order was easy although you are deseptive with the $67.00 anti fog manditory requirement. you should not say you allow $210 for safety glasses instead tell people they are allowed $143 fo... Leggi di più
Well, I placed an order on the 26th of September. I am now getting information today October 9th that it has been shipped. No communication between that time. Also the tracking number isn't registeri... Leggi di più
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Molto buono
10K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good and fast service
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Javier,
Thank you so much for the great review. We are delighted to hear that you experienced prompt and quality service with us, and we hope you love your new safety glasses.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hola Juan,
Gracias por tu reseña del producto; siempre es un pla
recibir comentarios positivos. Esperamos que estés disfrutando de tus nuevas gafas de seguridad.
—Equipo Eyelation
Risposta di Eyelation Technologies Inc.
hello Robert,
Thank you for the review. We are glad you enjoyed our great prices and easy process. We hope your new glasses work well for you!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Aaron,
We are delighted to hear that the ordering process was smooth and that you are thoroughly enjoying your new eyewear. Thank you for sharing your positive experience with us!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Olympia,
We are glad you enjoyed your experience with our fast delivery service. Thank you for your review. We hope you enjoy your new safety eyewear!
-Team Eyelation
thnaks schneider for bring Eyelation
thnaks schneider for bring Eyelation, great Job
25 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Lenin,
We are thrilled to hear about your positive experience and appreciate you taking the time to share your feedback. It is wonderful to know that you are enjoying the service provided.
-Team Eyelation
Extremely disappointing experience
Extremely disappointing experience. I waited two weeks to receive my prescription safety glasses, only to find that they were made with the wrong prescription. Because of this error, the glasses were completely unusable and I was unable to wear them to safely perform my job.
For a product that is specifically required for workplace safety, this level of quality control is unacceptable. I now have to deal with the return and replacement process and wait even longer because of a mistake that should have been caught before the glasses were shipped.
After the long wait and the impact this has had on my ability to perform my job, I cannot recommend this service.
25 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Sergio,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. The prescription provided was handwritten and extremely hard to read. We are working to get you corrected glasses to you.
-Team Eyelation
Thank you for the great service!
Thank you for the great service!
1 ottobre 2026
Non scritta su invito
Risposta di Eyelation Technologies Inc.
Hello Lisa,
We are so glad to hear that you had a wonderful experience with our team. Thank you very much for taking the time to share your positive feedback with us; we truly appreciate your support.
-Team Eyelation
Easy portal to make the order.
30 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Mariel,
Thank you for your review. We are so glad to hear that you found our ordering portal simple and convenient to use. We hope you enjoy your new safety eyewear!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello David,
We appreciate the 5 stars! Making your experience seamless and easy is what we strive for. Thanks for choosing us!
-Team Eyelation
Sylvia was amazing
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I was able to send my new prescription directly to her so she could compete my order. Best customer service ever.
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Penelope,
Thank you so much for taking the time to share your 5-star review! We are absolutely thrilled to hear how our team member went above and beyond to catch the issue with your paperwork and help you update it seamlessly. Providing attentive and helpful support to ensure your order is completed smoothly is always our top priority. We truly appreciate your kind feedback and your business!
-Team Eyelation
Did not receive glasses
Did not receive glasses. Says it was delivered but It wasn't
29 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Shane,
Your glasses were delivered on 10/03. A member of our customer service team will email the address it was delivered to.
-Team Eyelation
my glasses were completely blurry i…
my glasses were completely blurry i cannot wear them at all , so i still dont have safety glasses.
8 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Chay,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Disappointing Help.
Called Customer Service to asked a hen to expect shipment, as ev we yone else I work with had received their order. Service Rep said she would send a text once she learned of the status of safety glasses, from the lab. She called, the next day while I was at work, but failed to leave a voice mail.....never sent a text. One week later I get an e-mail stating my package had shipped. Gave me a "tracking number" but tracking number was not loaded (said no status).
3 ottobre 2026
Risposta di Eyelation Technologies Inc.
Hello Steve,
Your order was delivered on 10/07. When you called the package might not have been picked up by the carrier yet. A label had been created and flipped the order to shipped. When customer service looked it up and gave you tracking info it might not have updated yet. Until the carrier scans it, it won't show information. We are sorry, we should have explained that to you. We do hope your glasses work well for you.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Josh,
We’re so glad to hear your experience was a breeze. Providing an easy, stress-free process is our top priority!
-Team Eyelation
Ordering was easy and shipped quickly.
18 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Louis,
We are so glad to hear that the purchasing process was smooth and your items arrived in a timely manner. Thank you so much for taking the time to share your positive experience with us!
-Team Eyelation
Technician was very professional and…
Technician was very professional and made it easy to get fit for glasses. Company completed my order in 24 hrs and informed me that the product was on the way. Very fast turnaround. Great company to get safety Eyewear from.
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Jon,
It is wonderful to hear about your smooth fitting experience and the quick dispatch of your safety frames. Thank you for sharing your positive feedback with us, and we appreciate your business.
-Team Eyelation
I love the glasses
I love the glasses! It fits good and feels good in my face. Thank you!
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Jesus,
We are so thrilled to hear that you love your new glasses and that they feel comfortable and fit you so well. Thank you for taking the time to share your wonderful feedback with us!
-Team Eyelation
Quality Tech
User friendly platform, great quality product. Return a round time was excellent.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Timothy,
We are so glad to hear that you enjoyed using our platform and were impressed by the high quality of your item. It is also wonderful to know that your order arrived in such a quick timeframe. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Lack of communication
Lack of communication. I was not notified that they were out of the frames selected until I contacted my HR rep. Still have not recieved safety glasses as of yet.
30 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Chryl,
Thank you for your feedback. We are so sorry for the delay. It appears the address in your file had to be updated. The order was returned to us and we are reshipping to you. Thank you for your patience as we get this resolved for you.
-Team Eyelation
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.