Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
placing the order was easy although you are deseptive with the $67.00 anti fog manditory requirement. you should not say you allow $210 for safety glasses instead tell people they are allowed $143 fo... Leggi di più
Well, I placed an order on the 26th of September. I am now getting information today October 9th that it has been shipped. No communication between that time. Also the tracking number isn't registeri... Leggi di più
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Eyelation Technologies Inc.
Scritti dall'azienda
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informazioni di contatto
8525 W. 183rd Street, 60487, Tinley Park, Stati Uniti
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Molto buono
10K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Cant see out of my glasses cam scratch…
Cant see out of my glasses cam scratch and had weird smudges can barely see through them
24 agosto 2026
Risposta di Eyelation Technologies Inc.
Hello Alonzo,
Thank you for your review. We are so sorry for the inconvenience. We offer a 30-day return policy from the date of delivery, which covers any damages to your frame or lenses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello William,
Thank you for the 5-star review! We’ve designed our system to be as seamless as possible, and we're so glad it made ordering easy for you. We look forward to servicing you on your next order!
Stay safe!
Team Eyelation
The young lady that came was so nice…
The young lady that came was so nice and caring she took her time and was patient with everyone good job I'm sorry I didn't remember your name but thank you
2 ottobre 2026
Risposta di Eyelation Technologies Inc.
Hello Queenester,
We are so happy to hear that your team member was patient, attentive, and caring during her visit. It is wonderful to know she took the time to ensure everyone was well taken care of. Thank you for taking the time to leave such a kind review.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Chantal,
We are so glad to hear that your ordering process was smooth and that your package arrived so quickly. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
I can see with my new glases
26 agosto 2026
Risposta di Eyelation Technologies Inc.
Hello Liz,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Service representative was amazing to…
Service representative was amazing to deal with and extremely helpful with recognizing me needs
29 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Amos,
We are so glad to hear that our service representative was attentive to your needs and provided such wonderful support. Thank you for sharing your positive experience with us!
-Team Eyelation
It took more than two months before my…
It took more than two months before my glasses was complete and shipped to me. I can't use the glasses because the prescription was not rightly used. It's blurring when I wear it.
24 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Roland,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
I placed this order for my prescription…
I placed this order for my prescription safety glasses back in July of 2026. I understand that the frame I chose was back ordered, but I was never notified of this until I called you about my order about 4 weeks ago. If the frame is not available don't list it on your site until it is available. Also communicate that there is an issue with the order.
6 ottobre 2026
Risposta di Eyelation Technologies Inc.
Hello Brandon,
We are very sorry to hear about your experience and understand your frustration regarding the delay and lack of communication. You should have been promptly informed about the backordered frames, and we sincerely apologize for the inconvenience this caused. Your feedback regarding our website inventory and customer updates is appreciated, and we are working to improve our processes to prevent this from happening again.
-Team Eyelation
I ordered August 26th
I ordered August 26th, they just shipped on October 6th, there is no way to get a hold of customer service from your order site. When I finally was able to get a hold of customer service the poor girl kept apologizing to me because she had no information on what was going on with my glasses. I wish I could remember her name because she was the only thing about this experience that was easy and helpful.
6 ottobre 2026
Risposta di Eyelation Technologies Inc.
Hello Jason,
We are deeply sorry for the long delay in shipping your order and for the frustration you experienced while trying to reach our support team. We sincerely apologize for the lack of clear updates regarding your glasses, but we are glad the representative you spoke with was helpful despite the situation.
We hope your new glasses work well for you.
-Team Eyelation
Well the attention was good
Well the attention was good , but I don’t get if these are reading or far sightseeing glasses because and can’t see anything. It’s all blurry, need answers please. Thank you
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Carlos,
Your glasses are single vision distance only. Your prescription calls for a multifocal lens (near and far).
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Easy process and straightforward
Easy process and straightforward. Delivery took a week or so but for equipment such as this it is understandable. Would order through them again.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Sanskar,
Thank you for taking the time to share your feedback. We are thrilled that you found the ordering experience smooth and uncomplicated. We also appreciate your patience and understanding regarding the shipping timeframe for your gear. It is wonderful to know that you plan to purchase with us in the future.
-Team Eyelation
They had help me in any way they could…
They had help me in any way they could and answered all my questions.
18 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Ray,
We are delighted to hear that our team was able to assist you and provide clear answers to all of your inquiries. Thank you so much for taking the time to share your positive experience with us!
-Team Eyelation
Website is very user friendly and my…
Website is very user friendly and my glasses came in very quick.
10 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Jonathan,
We are thrilled to hear that navigating our site was smooth and that your new eyewear arrived so promptly. Thank you for sharing your wonderful feedback with us!
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello M.
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Service was excelent
Service was excelent. Ordered arrived within the indicated timeframe.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello Juan,
We are so glad to hear that you had an excellent service experience and that your package arrived right on schedule. Thank you so much for sharing your wonderful feedback with us!
-Team Eyelation
It was very easy to order my shoes and…
It was very easy to order my shoes and safety glasses. The only thing that I could complaint about is that I don't remember seeing anywhere what my allowance was for neither shoes or safety glasses and because I wasn't sure of the benefit amount I order the least expensive just to make sure I was going to be OK when I placed my order and during orientation I don't remember anyone telling us the amount or even how to get those benefits. I got the information from one of my co workers on how do it but he didn't know if there was a set amount granted or not.
5 ottobre 2026
Risposta di Eyelation Technologies Inc.
Hello Mary,
We are happy to hear that placing your order for your footwear and protective eyewear was a seamless process for you. Thank you for taking the time to share your feedback with us and for awarding our service a five-star rating. We completely understand how helpful it would have been to have clear visibility regarding your specific benefit allowance prior to completing your purchase. It is important to know your exact coverage details so you can select the items that best suit your needs without any uncertainty. We appreciate you bringing this communication gap during your onboarding process to our attention. Our team is actively reviewing how program details and coverage limits are shared with new team members so that this information is easily accessible from the very beginning. Your input helps us refine our processes and improve the experience for everyone. We hope you enjoy your new gear, and we look forward to assisting you again in the future.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Ricky,
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our support.
-Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Haley,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
I didn't receive what i orderd.
23 settembre 2026
Risposta di Eyelation Technologies Inc.
Hello William,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Risposta di Eyelation Technologies Inc.
Hello Sergio,
We are so glad to hear that your new eyewear provides a comfortable fit and crystal-clear vision. Thank you for sharing your positive feedback with us!
-Team Eyelation
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.