The Eye Corner Recensioni 100

TrustScore 2.5 su 5

2,4

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Valutata 1 stelle su 5

Don't bother - it's a scam. If your ordered product is out of stock, they refuse to offer a refund. They only agreed to offer me a credit note with no expiry date. Shockingly, when I tried to order... Leggi di più

Valutata 1 stelle su 5

The colour and finish looks absolutely nothing like the image. I fully understand that the final look will vary from eye to eye but colour I chose (Agata) looks closer to red. I look like I’m go... Leggi di più

Valutata 5 stelle su 5

I found Eye Corner on Deniz Goksen's Instagram account; I started following your account as I wear lenses too. I love your lense shades from blue to green, brown to hazel, it's awesome. I have recomme... Leggi di più

Valutata 2 stelle su 5

I just want to say that I’m very disappointed. I’ve been waiting for months for my contacts finally after 3 1/2 months I get a text saying they’re sending my contacts out only it’s now going to the wr... Leggi di più

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Dettagli dell'azienda

  1. Centro spa

Informazioni fornite da varie fonti esterne

The Eye Corner supplies original Solótica® coloured contact lenses and focuses on giving our customers a safe and easy online shopping experience. We provide the best coloured contact lenses, accessories and beauty products, as well as delivering excellent customer service.


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

100 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Honest review

First time purchasing. The shipping was fast. I purchased hidrocore ocre. I have dark brown eyes and they look natural! The price was kinda expensive but worth it.

23 agosto 2018
Non scritta su invito
Valutata 5 stelle su 5

AMAZING !

I’ve bought two pairs of contacts from here! And I’m obsessed!!! I get so many compliments at work, and get even asked if they’re my real eyes! I definitely recommend, and would buy more pairs!

22 agosto 2018
Non scritta su invito
Valutata 5 stelle su 5

Their are alot of sites an Instagram…

Their are alot of sites an Instagram accounts that sell solotica lenses but the eye corner would probably be my favorite by far. Not only are they reliable an super fast but they actually answer any an all of your questions on their Instagram account unlike others who just leave you hanging. Plus they show super good examples of how it would look on dark eyes on their Instagram. I would highly recommend the eye corner. I've ordered twice from them an gotten my orders both on seriously no time. Tracking is great too!

21 agosto 2018
Non scritta su invito
Valutata 1 stelle su 5

one of the worst places to shop…

one of the worst places to shop Solotica
first: they are arrogant and boycott other sites which sell the same branch and are more reliable, in Instagram, facebook, so on

second: I bought Hidrocor topaz last year at theirs and to my disappointment one lens was lighter than the another, I felt the lenses as glued, ( i am a user of Solotica since 2014 and I know how I feel a right Solotica in my eyes), this were either out of date or fake or I dont know ,,but these were NOT THE SOLOTICA I am USED TO WEAR.

on the top, they have the haughtiness of requiring prescriptions even for plano lenses which is the most stupid decision they could have taken, since obviously ,,,people are gonna shop in more flexible and more reliable websites selling this brand

eje corner whta a heck do you think ..that you monopolize Solotica branch??? at least sell right products not as the topazios you sold me !!

23 maggio 2018
Non scritta su invito
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Risposta di The Eye Corner

Hi,

We regret hearing that you did not have a good experience with us, however we find this review misleading. The accusation that we sell out of date or fake lenses is something our legal team takes very seriously, so we kindly ask that you re-assess that statement.

We also have no records of a customer service ticket with your name inquiring about the source of the lenses or any issues wearing them. If you can kindly contact our customer service team, they will be glad to assist you.

We have Terms and Conditions in place to protect our customers and to follow the law, not to inconvenience our clients. Requiring a prescription for cosmetic lenses is something that allows us to ensure clients have seen an eye care professional and know how to use and care for lenses and their eyes, minimising the risk of complications that can arise from wearing lenses incorrectly. This again, is done for the customers safety.

We will ALWAYS look out for our customers and public safety, which is why we will keep on publishing names of companies that used the Solótica brand name without authorisation and impersonate them. We find this to be dishonest and poses a hazard to the public.

We will be glad to assist you if you message our customer service team.
Regards,
TEC team.

Valutata 5 stelle su 5

Absolutely love this company and the …

Absolutely love this company and the contacts they sell because not only do their contacts
Come in a large variety of different colors as they are very unique, but their contacts are also really comfortable to wear, you can barely feel them. 10/10 would recommend

24 maggio 2017
Non scritta su invito
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Risposta di The Eye Corner

Hi Estrella,

Thans for your honest review and we are very pleased to hear you are happy with our lenses and service :) We hope to see you again at our online store!

Valutata 5 stelle su 5

Best quality, worth for money

I found Eye Corner on Deniz Goksen's Instagram account; I started following your account as I wear lenses too. I love your lense shades from blue to green, brown to hazel, it's awesome. I have recommended you to my sister, she loved your shades but she unfortunately couldn't find what she was looking for. However, in a word it's excellent, cheap, worthful, awesome. Selma Yagiz

2 maggio 2017
Non scritta su invito
Valutata 5 stelle su 5

Absolutely amazing!

Absolutely amazing! Actually no words can describe my joy! :))) first, the eye corner website provides all the required information about the lenses and the delivery process. I was left with no questions which is a rear occasion. Second, the payment process is extremely user-friendly, super fast and not at last reliable. Just to mention here, that the price of the lenses is lower than that in the solotica website. Additionally, all the different lenses models were available (again comparing it with solotica website where most of the lenses were out of stock). Third, I got my lenses as fast as possible. I chose standard delivery (3-5 days) and got my lenses on the 3rd day! Love it!!! Definitely buying one more pair!

2 maggio 2017
Non scritta su invito
Valutata 1 stelle su 5

They last maybe 15 minutes and then I …

They last maybe 15 minutes and then I go blind because they get so foggy. Really unhappy with my purchase.

1 maggio 2017
Non scritta su invito
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Risposta di The Eye Corner

Hi Gigi,

We are sorry to hear you are having trouble with your lenses. Please send a message to our customer service team and we can look into your query. If it's a fault with the lenses we have to contact Solotica directly. Everyone has different sensitivity to contact lenses and sometimes changing the contact lens solution helps.

Kind regards,
TEC team.

Valutata 5 stelle su 5

FEELING AND LOOKIG BEAUTIFUL!

The best pairs of colored eye contacts I've seen/used! My sister was generous enough to give me my own pair to use and I can happily say they make me look and feel beautiful and don't leave me red eyed and dry after twenty minutes of use! The shipping was fast and any questions or concerns we had were answered with great timing! I LOVE the eye corner, thank you so much for everything you've done!

1 maggio 2017
Non scritta su invito
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Risposta di The Eye Corner

Hi Bianca,

Thanks for your review! We're always here to help!

Valutata 1 stelle su 5

Awful customer service....

Thoroughly disappointed with their customer service. I have honestly never had a more difficult experience dealing with a CS Team following a purchase. I received the lenses the following day after ordering and I simply can't fault their speed of delivery. Upon opening the vials and trying them both on, they were very clearly two different colours. When looking straight at the wearer, the colours are completely off. One is a light blue and the other is more of a grey / deep blue. I emailed them there and then and explained this issue and also advised them that both the vials were not from the same lot number. They're defective and not wearable.

I had a response requesting that I send them an image of the lenses in my eyes (I.e. A picture of my eyes) and pictures of the vials with the lot numbers. At this point, I was away for work in Asia (I live in the U.K.) and had very limited access to emails and did not have the lenses or the vials with me.

When I returned I provided the images requested and received a reply explaining:

"The 14 day exchange period due to a fault or damage has passed.

It is clearly stated in our terms and conditions that the vials should not be opened if there is anything wrong with the packaging, or in your case, when you noticed the vials were from different lots. It is also stated in our terms and conditions that under no circumstance will the lenses be exchanged once the vials have been opened."

There was nothing wrong with the packaging, not that I could tell. Different lot numbers is not an issue as far as I know, and there is no warning not to open vials from two different lot numbers. Additionally, how could I possibly know that the lenses were defective unless I'd opened them to try them on?

The 14 day returns / exchange policy does not apply to defective product received from a retailer but no matter how often I've tried to explain this, it seems to be disregarded.

They further stated:

"Furthermore, we cannot confirm the vials in the photos were purchased from us, since we have never had two vials from different lots, and one looks significantly different than the other, with over imposed text over the print that says 'Hidrocor'.
In the photo you sent, we cannot see a visible difference between the colours, not even a slight difference. There is only a side of your face that has more light than the other."

I can only assume I'm being called a liar? How else can I prove that these vials were in fact purchased from them and were contained in the same package? Yes, one of the vials is printed incorrectly but that's neither here nor there - shouldn't TEC be taking this up with the manufacturer rather than blaming me for the problem?

The shot of my eyes was a head on picture in the same direct light. There is not more light on one side of my face than the other and the lenses are clearly different. One is a light blue and the other is a grey.

I have offered to return the vials and lenses to them and I have also asked for the defective lens to be exchanged - I'm certain my request isn't unreasonable and given their other reviews, I would've thought they'd have been a bit more helpful than this.

I'm now £50.00 down and left with the option of a dispute or a chargeback. I'll still send the lenses back though with all of the packaging and paperwork, just so they can satisfy themselves that the lenses are defective and that I have better things to do with my time than to quibble over £50.00 lenses since Feb of this year!

You guys, such great speedy delivery, shocking customer service. It really lets you down.

28 aprile 2017
Non scritta su invito
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Risposta di The Eye Corner

Hi there,
We regret that you felt our customer service was not up to par, however we find this review misleading and incomplete, as it does not portray the full situation.
Terms and conditions apply to every customer that makes a purchase on our website, they are created to be as fair as possible when a difficulty arises and establish guidelines on how to solve queries, with no exceptions.
You contacted us months ago, we responded immediately, but we failed to hear back from you for months thereafter. Unfortunately, the 14 day exchange period had passed by the time you got back to us.
Unfortunately, we cannot post the pictures you sent us, which would clearly support our statements and observations of the photos we received.
We hope you reconsider your above statements and hope to see you again at our online store.
Kind regards,
TEC team.

Valutata 5 stelle su 5

Fast shipping

wow! In five days my contacts arrived to USA lovely package, super comfortable contacts amazing customer service definitely i will be purchasing a lot Solotica with you guys.thank you very much!

21 aprile 2017
Non scritta su invito

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