The Eye Corner Recensioni 100

TrustScore 2.5 su 5

2,4

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Valutata 1 stelle su 5

Don't bother - it's a scam. If your ordered product is out of stock, they refuse to offer a refund. They only agreed to offer me a credit note with no expiry date. Shockingly, when I tried to order... Leggi di più

Valutata 1 stelle su 5

The colour and finish looks absolutely nothing like the image. I fully understand that the final look will vary from eye to eye but colour I chose (Agata) looks closer to red. I look like I’m go... Leggi di più

Valutata 5 stelle su 5

I found Eye Corner on Deniz Goksen's Instagram account; I started following your account as I wear lenses too. I love your lense shades from blue to green, brown to hazel, it's awesome. I have recomme... Leggi di più

Valutata 2 stelle su 5

I just want to say that I’m very disappointed. I’ve been waiting for months for my contacts finally after 3 1/2 months I get a text saying they’re sending my contacts out only it’s now going to the wr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Centro spa

Informazioni fornite da varie fonti esterne

The Eye Corner supplies original Solótica® coloured contact lenses and focuses on giving our customers a safe and easy online shopping experience. We provide the best coloured contact lenses, accessories and beauty products, as well as delivering excellent customer service.


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

100 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

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Valutata 1 stelle su 5

Worst Service and Customer Service i…

Worst Service and Customer Service i have ever dealt with in my life!!! this company should be taken down from the internet altogether,there is literally no way to contact them all i wanted was an update on my order and where is it upto, called atleast 15 times no answer!! the whatsapp messages just say check your email, once you check your email its an automated response saying the exact same thing over and over i have never ever dealt with such a company before they are soo rude over whatsapp messagss started typing in block capital letters, which customer service agent does that??? i had enough will be getting my money back from paypal this company legit just steals your money, lol these people cant answer a simple question got defensive. i placed my order they said it would take upto 15-20 working days then once i placed the order i find out not including weekends!! no real response no answer of phone calls thank god i paid by paypal!

2 marzo 2022
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Risposta di The Eye Corner

Hi Hajra. It is stated at the time of checkout and on our website that shipping for prescription lenses takes between 15-20 working days, as they are custom made to each client's prescription. Unfortunately, you misunderstood to think that Saturdays are working days, which we politely explained to you that they are not. On our website, it is also stated that we do not ship between Fridays at 4pm and Mondays at 8am (over the weekend). We answered every message and every email you sent us, but for some reason you claimed not to be receiving the emails. You proceeded to insult and abuse our staff via our WhatsApp customer service line, which unfortunately meant we could no longer offer you support via message as we do not tolerate abuse against our staff. As we informed you, we will be shipping your lenses next week, as Solótica has already dispatched them to us.

Regards,
TEC team.

Valutata 1 stelle su 5

Terrible service - beware of legal threats

I ordered a pair of coloured contact lenses. The lenses were so different from how they were described/appeared on their website that I asked to return them. They refused and hid behind the huge long list of disclaimers/terms and conditions. When I called, they literally laughed when I asked for a fairer response before being rude and refusing to discuss the matter. They threatened to take legal action if I left a negative review.

I have bought many, many coloured contact lenses over the years but I've never dealt with a company that provides such little accurate, reliable information on its website and then refers to the contractual small print to defend their misrepresentation.

The Eye Corner's staff lacked any empathy or fairness and have a lot to learn about looking after customers.

This is one company that does not deserve my business.

When reviewed elsewhere, The Eye Corner’s response was to attack and claim that the review was false. 5 emails from 'The TEC Team' can prove that this review is genuine but its reply reflects The Eye Corner's attitude to dealing with customers in claiming that a genuine review is false rather than acknowledging that customers are allowed to be unhappy with their service and entitled to provide a factual review.

Potential customers should be aware how aggressive and unpleasant their staff can be to deal with and rather than find an amicable, fair solution to help customers, The Eye Corner resorts to denial and threats of legal action.

I wish that I had read reviews of those customers with the same terrible experience before ordering with this company.

******************************************************************

Further to The Eye Corner's reply below, it shows that in denying any of its actions, it is simply reinforcing its arrogant and unpleasant approach to customer service.

A badly managed company with no interest in customer care will show its true self not when things go well with customers but instead in the manner in which the staff deal with unhappy customers.

Hiding behind "we have no record" or "terms and conditions are to protect our clients" is further evidence of how disinterested The Eye Corner is in working to help customers and resolve issues.

My experience has been carefully, accurately and honestly described and is created to help other potential customers make informed decisions about which companies deserve their business.

It is an embarrassment to any company that receives bad reviews default to claiming that a review is false rather than recognising and apologising for their failings.

24 dicembre 2021
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Risposta di The Eye Corner

Hi Mark, we have located your order with your full name and we still regret to say that what you are describing never occurred. Going through our communications with you, we can see that you claimed that the lenses did not look as they did on the product page, however, you had not even opened the vials at that point. We explained that the lenses look different once they are worn (and they have to be worn to achieve the look described on the product page), and you did not accept this, refusing to open the product and/or wearing it. We assured you several times that if the product differed significantly from the product photos, we would refund your order. However, you declined to do so.

We have never "threatened a client with legal action" if they leave us a bad review, this is false and a very unfortunate accusation. We are always happy (and it is our duty) to resolve customer queries, however, your claim that your experience has been honest and accurate, is not so.

This review is simply false. We would never tolerate any of our staff 'laughing' at our customers when they call looking for advice or help, this simply never happened. Our staff recalls explaining the situation to you over the phone and via email, and you simply refused to even test the product before making a false claim that it did not look like it did on the website product page.
Every companies terms and conditions are in place to protect clients and ensure fairness should an issue arise when placing an order. We deeply regret this false review, which has been left as an attempt to discourage clients from placing an order with us.

Valutata 5 stelle su 5

I order my prescription contact lenses …

I order my prescription contact lenses 4/7 21 no contact Lenses, I send a email no responded it is over 30 days today is 5/10/ 21 still no contact no money .
Sorry I don’t know take 30 days. Thank you

10 maggio 2021
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Risposta di The Eye Corner

Hi Elena, we are pleased to see that your order was delivered moments after this review was written, within the estimated delivery time from when your order was placed. Your order was for prescription lenses, which can take between 15-30 working days to be delivered (weekends do not count as working days) as they are custom made to your prescription.

If you have any other questions please do not hesitate in contacting us.

Regards,
TEC team.

Valutata 5 stelle su 5

Me encanta comprar esta marca porque…

Me encanta comprar esta marca porque Duran son muy hermosos y llegaron muy rápido.
Se ven naturales y se puede ajustar a tu nesesidad

9 maggio 2021
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Risposta di The Eye Corner

Hola Sadhi, nos alegra saber que estas satisfecha con tu orden!

Cordialmente,
TEC team.

Valutata 5 stelle su 5

I always had amazing experience with…

I always had amazing experience with their lenses ,whether I go for monthly or yearly , they got most beautiful ,natural and fascinating lenses, they look so natural that people may assume it as my natural eye colour. I recently got graphite yearly lenses and they look amazingly natural with the blend of blue and grey.Most importantly their lenses never irritate eyes and are so comfortable to wear.

9 maggio 2021
Non scritta su invito
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Risposta di The Eye Corner

Hi Nehabaloch, thank you for choosing us as your contact lens supplier!

Regards,
TEC team.

Valutata 5 stelle su 5

Excellent website

Excellent website. I always order my solotica lenses from here . They arrive quickly, beautifully wrapped and always look beautiful. I wouldn’t shop anywhere else for my lenses.

9 maggio 2021
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Risposta di The Eye Corner

Hi Paula, we can't wait to see you again at our online store!

Regards,
TEC team.

Valutata 5 stelle su 5

Amazing products!

I have been using lenses from The Eye Corner for over 3 years, I have never had a problem with them. The lenses come super fast and is in nice packaging. Tempted to try other colours as I have been using my all time go to “Green Mel” coloured lenses. Will definitely continue buying my lenses from this place!
Amazing! 🙌🏼💗

8 maggio 2021
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Risposta di The Eye Corner

Hi Suman, we can't wait to see you again at our online store!

Regards,
TEC team.

Valutata 5 stelle su 5

Great Experience Always!

My experience with the Eye Corner was great. They assisted me with any questions I had online, and once I placed my order the Solitica lenses arrived on time without any issues. The product quality of the Solotica Contact Lenses were fantastic and I received multiple compliments when wearing them.
I've purchased other items from the eye corner and I have always been very happy with their service and speedy delivery. I always recommend them to my friends and family.

5 maggio 2021
Non scritta su invito
Valutata 4 stelle su 5

I have ordered twice

I have ordered twice. My 1st lenses were fine. The 2nd lenses one lens was not my prescription and irritated my eye. Rang them and emailed and they said replacement will be sent out. Yet to receive them. But overall I’m happy with the lenses.

5 maggio 2021
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Risposta di The Eye Corner

Hi Azrah, we are always here to assist you if you have any queries. Thank you for your patience!

Regards,
TEC team.

Valutata 5 stelle su 5

Amazing unbeatable prices

Amazing unbeatable prices, I’ve shopped for solitica lenses plenty on times however I never got them for this price - the eye corner has gained a loyal customer as I’ll be purchasing from them again :)

5 maggio 2021
Non scritta su invito
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Risposta di The Eye Corner

Hi Shazia, thank you for your words! You are a very valued customer!

Regards,
TEC team.

Valutata 5 stelle su 5

the best contact lenses, that make a difference, change your look now ...

Throughout my life I have used different brands of contact lenses, the only one that really looks like a super natural eye has been Solotica, since it uses the most perfect colors that I have seen, naturalcolors and Rio are my favorites, they are very comfortable and creates a seductive and beautiful look for you; I highly recommend them, they make me very happy ...

3 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended…

My order arrived very well in Mexico City, at first I hesitated to buy my contact lenses in eye corner but when I looked for the reviews I decided and it was a very good purchase <3

26 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Not even worth one star for the…

Not even worth one star for the unprofessional and pushy sales tactical service, only interested in harassing and enveloping your money - rubbish service!

26 aprile 2021
Non scritta su invito
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Risposta di The Eye Corner

Hi Tajinder, we regret that we could not find a satisfactory solution to your query. Please contact our team on info@eye-corner.com and we will be happy to assist you.

Regards,
TEC team.

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