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4,2
7 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant customer service.
Ordered three items from evylen, all beautiful, as described. Came up larger than expected but they were quick to respond to my email and are replacing the items and I get to keep the initial ones.
I thought I ordered the correct size for my body. And I was prepared to send the product back full force on my end because I really thought the product was pretty. When i emailed customer support, they said they would be happy to help me with a replacement without having to go through the hassle of an exchange. Now I plan on keeping the first because someday I may make that size but today I’d like a bigger size because I’m a bigger person and they are making it possible.
Ordered some lingerie for my wife as a gift. Unfortunately they didn't quite fit my wife's shape. I contacted Evylen via email and got a quick response. I must say they're service was outstanding they offered me a partial refund nd keep the items which I gladly accepted. Taking into account how much it would have cost me to return the items I thought it was very fair. Would definitely order from them again ( next time I'll get my wife to pick something).
I would honestly recommend them.
I ordered a pice for my wife and unfortunately it was on back order
I emailed and asked for a return, they worked with me and sent me 2 more pieces for Free for waiting
So I’m happy
Selecting lingerie for a beautiful woman can be a challenge especially when you have been married together for over 28years. Finding Evylen was amazing, the lingerie looks fantastic and although I had a small issue at check-out with my delivery location this was managed and solved within 24 hours of sending a direct email to the team. Superb and personal customer service that will for sure bring me back to Evylen in the near future. Thank you so much Evy for your assistance and understanding. Best Regards John.
When I received an item that wasn’t quite what I wanted, was offered an alternative free of charge! An element of the second was too large and was offered a replacement with no quibbles. The products are so soft and comfy to wear but look fabulous! Purchased for use for a boudoir photo shoot and cannot wait for the pics as the lingerie made me feel so comfortable but yet confident! Fantastic customer service :-)
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