Evo Cycles Recensioni 1356

This is a business of two faces. On one hand the experience received in store is outstanding with friendly knowledgeable staff ready to help. However when something goes wrong, then this is sadly a company that simply doesn't care about its customer.
I enquired about the availability of two Bosch ebike parts and was advised that both were in stock at the supplier. Once ordered and paid for, Evo Cycles have an internal policy to source the items firstly from store stock. This would normally be fine and understandable, but the delivery takes for ever and then when the part does arrive it has previously been opened and looks second hand. Fortunately the good people instore recognized this and in turn re-ordered the part from the supplier.
Over a week for delivery, and no acknowledgement from Evo Cycles executive following a written complaint.
Someone once said; "A complaint is a gift, its free, so welcome it and use it wisely to improve your business".

EVO CyclesInvercargill are awesome, my gear selector was not working and Glen and the team said bring it in. 10mins later in the shop they fixed it on the spot...the best service, highly recommend the Invercargill Evo Cycle team 😀
Gregg

I had a bad experience with Evo Frankton. I have use Evo Rotatuna for several years and they were great but are no longer doing services. I purchased a service pack with my last bike and had to take it to the Frankton store. When it came back the gears were not changing properly, they had been before the service. I took it back and they fixed them. Fine, but then the first time the bike got wet, one week after the service the chain got wet and went rusty. When I complained about this, through their website, as It was too much effort to take the bike back a third time, they told me I needed to towel dry the chain and relube it every time it got wet! While the chain lube will eventually wash off it should not have all disappeared in one week. I ride in the rain regularly, lube the chain every 3 months and have never had a problem like this. It looks like the chain was degreased but not re lubed. I have two services left on my agreement and requested a refund on these. They have not replied in over a week.

The purchase process from ordering to delivery was smooth and without fuss. The product was as described on the website and of the quality expected.

order was easy to pay for , came a day before estimated date. which is good.

update. after a week of use love the bike, easy to set up only need allen keys to put handle bars & pedals on (so make sure you have a set), love the brake cords being in the bike frame less cords outside of the frame. great price for my daily gym missions!

Great website......NO i wouldn't use an app for it.
I wanted 29inch MTB tyres. In stock Tick.
Reliable shop for my needs.

Helpful, competent staff . Small issues are resolved immediately which is very convenient.
Staff know their stuff which gives me confidence.

Bought a topeak saddle bag and wanted to upgrade it to another model - Evo Hornby wouldnt take it back even though it was in 100% new condition / told me to sell it. Stupidly bought the better model - should have gone elsewhere to a company that values customers.. wont b back....

The courier company Aramex was used. All information, including address, instructions on how to leave as I am in a gated apartment building and my mobile phone number were given. More information is now needed on the tracking app after a day of "its on its way". But no phone call. No parcel delivery. My experiences with Aramex are consistently poor, but other couriers manage to deliver to me. I will not order anything from EVO again if you continue to use Aramex.

I made use of Evocycles Frankton, because I am needed a Bosch motor replaced. I knew what was wrong with the motor and only wanted replacement. After I explained the same thing to 5 different people at different times they informed me that the motor needed replacement. Fine. They then mentioned some shifting problems, but I’ve been building bikes myself for 25yr and said that I’ll do it. After I picked up the bike it was obvious that they force the new motor in and squashed the outer housing of the shifting cable and also broke the shifter by trying to force it. I took the motor out and noticed that they also trapped some of the electronic cable in the groove for the motor mount brackets. Very disappointing, considering that they worth their labour at 100$/ hr. The job was 200$ more expensive than a quote from a Taupo bike shop. I had to spend 3 hr of my time putting new gear outers in, reinstalling the motor correctly and rebuilding the shifter!

I bought a bike for my grandson which arrived promptly. But I also received a very nice phone call from a staff member. I was left with the genuine impression that customer care is very important which is rare these days.

Great service fast delivery and great bikes

Bought 2 tyres from evo cycles online tyres showed up in different packages 2 days apart..one was the right size the other wasnt..i emailed them and he replied i can go into the shop to exchange.
I replied i cant as i have work commitments hence the reason i bought online.
He asks me if i have access to a printer to get a return label sorted..
I told him i will use the wrong size tyre as i dont have time for what they wanting me to do.
Its a $40 tyre just send me another one..
Wont be buying off evo again and will recommend friends in the biking community not to either!!

Superb in shop experience, friendly, knowledgable staff and large variety of in shop gear. Online experience is also top notch.

Child’s scooter assembled in-store failed dangerously. Customer service was dismissive and unacceptable, with blame shifted to us and refused refund/replacement.

Then quickly refunded as soon as they received the notice of hearing from the Disputes Tribunal!!

Bottom line: If you buy a faulty product here, you will most likely need to go to Tribunal to get your money back.

Friendly knowledgeable staff, I always walk out happy with info and products received

Great service, helpful knowledgeable staff would recommend using Evo Cycles 100%

Good deals at times.
Poor after sales service.
Poor communication.
Don’t answer phones or emails.
Referring to Frankton branch in Hammilton

Been a customer ever since with Evo.
Awesome customer support—if you order online, just flick them a message and they’ll respond to your enquiries quickly.

Picked Bike.
Ordered bike.
Received bike.

What more could you ask for 😅