I recently ordered a small amount of cladding from Eurocell Isle of Wight which was delivered exactly when expected. Unfortunately a few days later we realised there was an item missing and spoke t... Leggi di più
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Scopri cosa dicono le persone
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
Excellent service and product availability from the Staff at our Isle of Wight Branch.
Stacey on the Isle of Wight was great to do business with, efficient and friendly.
Dettagli dell'azienda
- Fornitore di materiali edili
- Fornitore di fabbricati da giardino
- Negozio di articoli per il rinnovamento della casa
- Fornitore di finestre in PVC
- Negozio di forniture per tetti e coperture
- Fornitore di finestre
Informazioni su Eurocell plc - Isle Of Wight
Scritti dall'azienda
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Informazioni di contatto
Unit 6, Barry Way, PO30 5GY, Isle Of Wight, South Coast, Regno Unito
- 01983 525587
4,2
Molto buono
37 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Eurocell Isle of Wight
Great range of products at competitive prices, prompt delivery and great staff.
12 giugno 2024
The delivery took nearly 4weeks and…
The delivery took nearly 4weeks and would have expected a courtesy call at least once a week to confirm why the order was taking so long and as a minimum apologise for not achieving the specified delivery period. There should be more training with regards to customer communication
23 maggio 2024
Risposta di Eurocell plc - Isle Of Wight
Good Morning Donna, I'm Sorry to hear about the negative experience you've received.
I have passed the information across to the delivery team in branch to investigate further.
Huge apologies again Donna.
Delivery delays - good product
UPDATE:
Received response on Trust Pilot Review Reply from Eurocell plc
17 May 2024
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell Good product, but process took too long to arrive.
Yet to hear anything back from the investigation from 17 May to 4th July.
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Ordered online on 24th April (showed as in stock), phoned next day to ask when it would arrive, told it wasn't in stock so would be following week. Received 2 out of 3 of my order following week, then 9th May received the rest.
Good product, but took far to long and too many phone calls along the way to receive what was described as 'in stock' when purchased.
24 aprile 2024
Risposta di Eurocell plc - Isle Of Wight
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell
Risposta di Eurocell plc - Isle Of Wight
Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell
Very quick delivery
I received my order the very next day with a phone call to check I would be in. Staff were very friendly, great service.
11 aprile 2024
Staff are friendly and helpful
Staff are friendly and helpful. They offer assistance when you need it.
29 marzo 2024
They never had any of the product I…
They never had any of the product I bought online inshore when I went to collect it even though it was showing as it stock and from staff reaction this happens a lot as a trade customer I have never had any joy with this branch since it opened its in store prices are beyond a joke to get a better price you need to order online then hope they will actually have it in stock when you get there
14 febbraio 2024
Risposta di Eurocell plc - Isle Of Wight
Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our Response Team will be in touch. Many thanks, Eurocell
Service and pricing
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
13 luglio 2023
Non scritta su invito
Always Excellent Service & Products
Excellent service and product availability from the Staff at our Isle of Wight Branch.
12 dicembre 2022
Non scritta su invito
An excellent company to deal with
An excellent company to deal with, great communication. I would definitely recommend Eurocell Isle of Wight. Special thanks to Dan. Great customer care.
14 luglio 2022
Non scritta su invito
Risposta di Eurocell plc - Isle Of Wight
Good afternoon Jeni,
Thank you so much for leaving us a wonderful 5* review!
I will pass your comments onto our Isle Of Wight branch.
Many thanks,
Charlotte @ Eurocell
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