Esme Furnishings Recensioni 415

I appreciated the regular delivery updates, which kept me well informed throughout. The product itself is good and works as expected. Overall, a positive experience with just a little room for improvement.

I ordered 6 Majestic Lion Knocker Quilted Tufted Plush Velvet Dining Chair Chrome Legs on the 2nd Feb and I received one chair on the 26th March after a lot of chasing up. However, now my delivery has been marked as delivered so they haven’t sent me the other 5 that is missing. This is completely unacceptable they haven’t answered any emails or texts on WhatsApp or any calls. Never buy from this place !

DO NOT BUY from this company! They are scammers! I ordered over £1000s worth of furniture from them back in March and like all of the other recent reviews it has not been delivered! I’ve been told for weeks it’s been delayed, it will come next week etc and it’s always a lie. I email them I watsapp them, I have asked for a full refund. I WISH I had read the reviews first because if I had I never would have ordered. They seem to lie on here and try to get the reviews taken down, they are absolute con artists. Have informed trading standards, Facebook, my bank etc. please don’t make the same mistake and order from them.
Updated - they tried flagging this review to get it taken down, I have 100% proof of everything that I have said!

Ordered stuff then had to chase them multiple times to see where it was. Will be contacting my bank to invoke a chargeback if it doesn't appear soon. Wish I'd checked reviews of them before ordering.
Edit - They actually tried flagging this review as defamatory, but I had it reinstated by Trust Pilot.

Very poor customer service! I ordered a 3 door sideboard back in December, my order was not in stock then they kept changing delivery dates. Its now 4 months and I am still chasing for that order update. This company keeps making empty promises. Dunelms offer same product at discount now and their delivery is showing next week!! I only got a good christmas discount from Esme furniture hence I waited this long patiently but now will be asking for my refund after they messed me around. I will never be using them again, overpriced and under serviced!

I was kept informed throughout the process, which made things straightforward. The delivery drivers were courteous, respectful, and helpful when needed.

Overall, a good experience with just a little room for improvement.

Can someone please help I’ve purchased over £2000 furniture from this company back in January was told the furniture had been dropped by couriers and was reordering which has well past delivery date. They are now failing to respond to my emails WhatsApp message or calls what do I do? Not reputable at all

Waited 3 months for a table, had to keep chasing and was told on several occasions 'next week'.
I ended up cancelling the order and they said they would issue a refund - 3 weeks later, still waiting!

Wish there was a zero star option and read these reviews - my order hasn't been delivered the company won't respond to my request for a refund. Have had to contact my bank. Would not advise you to order from this company