Eskimo Recensioni 

82
•
TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have loved our Gordon Double from Eskimo, but after 2 years experienced issues with the unit. A message to customer service received a prompt reply and no runaround. Replacement unit was shipped qu... Leggi di più

Valutata 1 stelle su 5

I placed our order and made full payment for the double Gordon in custom colour, after confirming product would be completed and delivered within required time frame for building works. So far w... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bought a Gordon just over 2 years ago after seeing it advertised around and about; I quite liked the minimalist and unique design and was intrigued about the claims of it being incredibly effe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Found out about a special product I'd liked (the Gordon), however, only sold within Australia... After a quick email exchange with the company they referred me to their UK branch who could deliver to... Leggi di più

Dettagli dell'azienda

  1. Arredatore d'interni

Scritti dall'azienda

Eskimo Products specialise in stunning designer radiators and towel rails - designed & manufactured in the UK - modern and traditional radiators that will transform your home. Call 0207 117 0110 today or email sales@eskimodesign.co.uk to enquire.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

82 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(82)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I received the delivery of my Loop…

I received the delivery of my Loop heater today. From the date of order to delivery in Canada, it took only 6 days for Eskimo to deliver. The finish looks stunning in person and better than in pictures. It has just been a few hours since we have used this heater, and the functionality is good so far. I will write a long term performance review after a month.

27 giugno 2024
Valutata 4 stelle su 5

I do not have the product yet without…

Very helpful service and response time. While I do not have the product yet due to the delays the response was quick.
Thank you
Brye

2 giugno 2024
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Risposta di Eskimo

Hi Brye,

We sincerely apologize for the delay in delivering your order. We understand how frustrating this must be for you.

Unfortunately, the delay was caused by your package being held up in the customs department in the US. While this is beyond our direct control, we are actively working to expedite the process and ensure your order reaches you as soon as possible.

We truly value your feedback and appreciate your patience and understanding. Your order is currently is in transit and should get delivered within the next 3-4 working days.

If you have any further concerns or questions, please do not hesitate to contact our customer service team.

- Team Eskimo.

Valutata 3 stelle su 5

Poor communication, late to ship b/c in stock item wasn’t actually in stock

Ordered a Gordon towel warmer that said it was in stock and would be delivered in 3 - 11 days. 10 days later it still hadn’t even shipped. Emailed and was told that it was back ordered due to an unexpected surge in orders (they were having a sale, isn’t the whole point of a sale to increase orders?). Was told it would ship by the following Monday. It didn’t, and again no communication that there would be a further delay, so I had to again follow up. This delayed my whole bathroom project by several weeks.

22 maggio 2024
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Risposta di Eskimo

Dear Evan,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in shipping your Gordon towel warmer.

We understand how critical timely delivery is, especially when coordinating a project like your bathroom renovation. The unexpected surge in orders due to our recent sale indeed should have been anticipated better on our part. We regret that our stock levels and communication fell short of your expectations and our standards.

We are currently working to improve our inventory management and communication processes to prevent such issues in the future. Your feedback is invaluable in helping us make these necessary improvements.

To address the inconvenience this has caused you, our communications head will be reaching out to you through email and we will do our best to make things right for you.

Once again, we apologize for the delay and the impact it had on your project.

- Team Eskimo

Valutata 1 stelle su 5

Poor communication not sure if I’ll ever get my item

I haven’t even received my item much less a tracking number (that actually works/shows actual tracking). So much so that it feels like a scam- I feel like I should call my card company and cancel the payment.

27 maggio 2024
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Risposta di Eskimo

Hi Michelle, sincere apologies for the delay in dispatching your order. We have responded to you on your email regarding the reason behind the delay. Your tracking details would be getting updated by tomorrow.

Valutata 5 stelle su 5

Towel heater from Eskimo is the perfect…

Towel heater from Eskimo is the perfect addition to my bathroom. My bathroom has no windows and bad ventilation always resulted in soggy and damp towels. Gordon has solved this problem without any additional bills.

9 giugno 2024
Non scritta su invito
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Risposta di Eskimo

Thank you for your kind words

- Team Eskimo

Valutata 1 stelle su 5

Not good for heating a towel; ridiculous return shipping

Ordered a Gordon heated towel rail as I currently have a drawer towel heater and will not be able to fit one in our new build. The Gordon is gorgeous and effective in drying the towels but NOT for a nice heated towel. Not enough towel comes in contact with the heating element to accomplish that. I do realize the company does not advertise it as a towel warmer, but thought I would give it a try because I love the styling. However, when I returned the item it had to be shipped to the UK from the US, resulting in ridiculous shipping charges!! Do not order this item in the US unless you are absolutely certain you’re going to keep it!!

8 aprile 2024
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Risposta di Eskimo

Hello Carol,

Thank you for your feedback. We have always advertised Gordona as an efficient towel dryer, and we are sorry to hear that Gordon did not meet your expectations. We have emailed you to assist with arranging the return of your Gordon and look forward to your response.

Best regards
Team Eskimo

Valutata 5 stelle su 5

Perfect stone radiators

I was browsing through different radiator options at a radiator showroom and Eskimo’s stone finish radiators caught my attention. The radiators looked nothing like anything else that is available in the market.

I placed an order for 3 Cliff radiators and they all have exceeded my expectations quality and performance wise. The wait time for the radiators was a bit longer than what we expected, but they were worth the wait and the price. The sales team was also very patient with my queries and concerns related to the fitting and installation.

5 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Great people to deal with

Great people to deal with. We ordered 4 Gordon towel rails with 4 timer controls. Our installers lost brackets for 2 Gordons by mistake so we contacted Eskimo to sell us spare brackets. They were nice enough to send us spare brackets for free with next day delivery. We received the brackets next day early in the morning and were able to finish our installs.

Radiators have been working great and they look stunning in all our bathrooms.

12 aprile 2024
Non scritta su invito
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Risposta di Eskimo

Thank you so much for your kind words Kerina.

- Team Eskimo

Valutata 5 stelle su 5

Just installed

Just installed. Quality product and works great! I especially like how warm my robe is after a shower. I will be enjoying this addition to my bathroom greatly.

20 marzo 2024
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Risposta di Eskimo

Dear Clay,

Thank you so much for your wonderful review! We are thrilled to hear you had a great experience with us. Your support means a lot.

- Team Eskimo

Valutata 5 stelle su 5

Impressed!

I was very impressed the company was able to answer my question regarding installation right away. I am very happy with my warmer. It’s beautiful, simple, easy to use and I am happy!

8 marzo 2024
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Risposta di Eskimo

Dear Candice,

Thank you so much for your wonderful review! We are thrilled to hear you had a great experience with us. Your support means a lot.
- Team Eskimo

Valutata 5 stelle su 5

I can’t wait to install this in my new…

I can’t wait to install this in my new bathroom. The product appears very well made!

5 marzo 2024
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Risposta di Eskimo

Dear Taryn,

Thank you so much for your wonderful review! We are thrilled to hear you had a great experience with us. Your support means a lot.

Valutata 5 stelle su 5

A Game-Changer for Cozy Mornings

A Game-Changer for Cozy Mornings!

I recently upgraded my bathroom with Eskimo's Gordon electric heated towel rail, and I can confidently say it has been a game-changer in transforming my daily routine. From chilly mornings to luxurious warm-ups, this heat rail has exceeded all my expectations. Aside from a top notch quality product, the Eskimo customer support team has been tremendous. I ordered two towel rail but ended up only using one of them due to one of the bathroom size and layout. The team went above and beyond to help me arrange for a return. I've never came across with a company with staff so kind and understanding of the situation. The team truly put customer first. I will definitely purchase their products again in the future if I need anymore heaters

26 febbraio 2024
Non scritta su invito
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Risposta di Eskimo

Thank you very much for your kind words, Patty. We look forward to serving you again in the future.




Valutata 5 stelle su 5

Excellent experience

Excellent experience. The contact us link on the website was answered quickly with lots of relevant personalised information to help me decide which radiator I needed.
Chose a Column in Fronze finish. It arrived quickly and very well packed.
It looks great, and performs well.
I like the fact that the company is based in the UK and manufacturers here too.
Recommended.

21 dicembre 2023
Non scritta su invito
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Risposta di Eskimo

Thank you for your kind words - Team Eskimo

Valutata 4 stelle su 5

Towel rail is good looking and does the…

Towel rail is good looking and does the job as advertised. They said 2-3 days delivery but it took 5 days to arrive.

1 dicembre 2023
Non scritta su invito
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Risposta di Eskimo

Hi Georgie, we always aim for the earliest dispatches but there can be delays due to supply chain issues. We are glad that you love the towel rails look :)

Valutata 5 stelle su 5

Neat design with perfect functionality…

Neat design with perfect functionality for drying my towels quickly. No issue drying multiple towels either.

Asked for a white sample chip to be sent to my address to make sure rails white matched with the white colour on our walls and they sent the chip within 2 days. Great customer service.

27 agosto 2023
Non scritta su invito
Valutata 4 stelle su 5

Great product

Great product, our bathroom looks much better with Gordon. Fast delivery as well, but the delivery driver came unannounced on the day we were working away from home.

21 luglio 2023
Non scritta su invito

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