We have loved our Gordon Double from Eskimo, but after 2 years experienced issues with the unit. A message to customer service received a prompt reply and no runaround. Replacement unit was shipped qu... Leggi di più
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Scopri cosa dicono le persone
I placed our order and made full payment for the double Gordon in custom colour, after confirming product would be completed and delivered within required time frame for building works. So far w... Leggi di più
L'azienda ha risposto
Bought a Gordon just over 2 years ago after seeing it advertised around and about; I quite liked the minimalist and unique design and was intrigued about the claims of it being incredibly effe... Leggi di più
L'azienda ha risposto
Found out about a special product I'd liked (the Gordon), however, only sold within Australia... After a quick email exchange with the company they referred me to their UK branch who could deliver to... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Eskimo Products specialise in stunning designer radiators and towel rails - designed & manufactured in the UK - modern and traditional radiators that will transform your home. Call 0207 117 0110 today or email sales@eskimodesign.co.uk to enquire.
Informazioni di contatto
Unit 5 Ace Business Park, Mackadown Lane, B33 0LD, Birmingham, Regno Unito
- 07595592033
- louisa@eskimodesign.co.uk
- eskimodesign.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
I received the delivery of my Loop…
I received the delivery of my Loop heater today. From the date of order to delivery in Canada, it took only 6 days for Eskimo to deliver. The finish looks stunning in person and better than in pictures. It has just been a few hours since we have used this heater, and the functionality is good so far. I will write a long term performance review after a month.
Received product within 24 hours of…
Received product within 24 hours of placing my order. Very unique product, unlike most towel rails in the market.

Risposta di Eskimo
I do not have the product yet without…
Very helpful service and response time. While I do not have the product yet due to the delays the response was quick.
Thank you
Brye

Risposta di Eskimo
Poor communication, late to ship b/c in stock item wasn’t actually in stock
Ordered a Gordon towel warmer that said it was in stock and would be delivered in 3 - 11 days. 10 days later it still hadn’t even shipped. Emailed and was told that it was back ordered due to an unexpected surge in orders (they were having a sale, isn’t the whole point of a sale to increase orders?). Was told it would ship by the following Monday. It didn’t, and again no communication that there would be a further delay, so I had to again follow up. This delayed my whole bathroom project by several weeks.

Risposta di Eskimo
Poor communication not sure if I’ll ever get my item
I haven’t even received my item much less a tracking number (that actually works/shows actual tracking). So much so that it feels like a scam- I feel like I should call my card company and cancel the payment.

Risposta di Eskimo
Towel heater from Eskimo is the perfect…
Towel heater from Eskimo is the perfect addition to my bathroom. My bathroom has no windows and bad ventilation always resulted in soggy and damp towels. Gordon has solved this problem without any additional bills.

Risposta di Eskimo
Not good for heating a towel; ridiculous return shipping
Ordered a Gordon heated towel rail as I currently have a drawer towel heater and will not be able to fit one in our new build. The Gordon is gorgeous and effective in drying the towels but NOT for a nice heated towel. Not enough towel comes in contact with the heating element to accomplish that. I do realize the company does not advertise it as a towel warmer, but thought I would give it a try because I love the styling. However, when I returned the item it had to be shipped to the UK from the US, resulting in ridiculous shipping charges!! Do not order this item in the US unless you are absolutely certain you’re going to keep it!!

Risposta di Eskimo
Perfect stone radiators
I was browsing through different radiator options at a radiator showroom and Eskimo’s stone finish radiators caught my attention. The radiators looked nothing like anything else that is available in the market.
I placed an order for 3 Cliff radiators and they all have exceeded my expectations quality and performance wise. The wait time for the radiators was a bit longer than what we expected, but they were worth the wait and the price. The sales team was also very patient with my queries and concerns related to the fitting and installation.
Great people to deal with
Great people to deal with. We ordered 4 Gordon towel rails with 4 timer controls. Our installers lost brackets for 2 Gordons by mistake so we contacted Eskimo to sell us spare brackets. They were nice enough to send us spare brackets for free with next day delivery. We received the brackets next day early in the morning and were able to finish our installs.
Radiators have been working great and they look stunning in all our bathrooms.

Risposta di Eskimo
Just installed
Just installed. Quality product and works great! I especially like how warm my robe is after a shower. I will be enjoying this addition to my bathroom greatly.

Risposta di Eskimo
Impressed!
I was very impressed the company was able to answer my question regarding installation right away. I am very happy with my warmer. It’s beautiful, simple, easy to use and I am happy!

Risposta di Eskimo
I can’t wait to install this in my new…
I can’t wait to install this in my new bathroom. The product appears very well made!

Risposta di Eskimo
A Game-Changer for Cozy Mornings
A Game-Changer for Cozy Mornings!
I recently upgraded my bathroom with Eskimo's Gordon electric heated towel rail, and I can confidently say it has been a game-changer in transforming my daily routine. From chilly mornings to luxurious warm-ups, this heat rail has exceeded all my expectations. Aside from a top notch quality product, the Eskimo customer support team has been tremendous. I ordered two towel rail but ended up only using one of them due to one of the bathroom size and layout. The team went above and beyond to help me arrange for a return. I've never came across with a company with staff so kind and understanding of the situation. The team truly put customer first. I will definitely purchase their products again in the future if I need anymore heaters

Risposta di Eskimo
Super helpful and responsive experience…
Super helpful and responsive experience combined with great products.

Risposta di Eskimo
Excellent experience
Excellent experience. The contact us link on the website was answered quickly with lots of relevant personalised information to help me decide which radiator I needed.
Chose a Column in Fronze finish. It arrived quickly and very well packed.
It looks great, and performs well.
I like the fact that the company is based in the UK and manufacturers here too.
Recommended.

Risposta di Eskimo
Towel rail is good looking and does the…
Towel rail is good looking and does the job as advertised. They said 2-3 days delivery but it took 5 days to arrive.

Risposta di Eskimo
Neat design with perfect functionality…
Neat design with perfect functionality for drying my towels quickly. No issue drying multiple towels either.
Asked for a white sample chip to be sent to my address to make sure rails white matched with the white colour on our walls and they sent the chip within 2 days. Great customer service.
Great product
Great product, our bathroom looks much better with Gordon. Fast delivery as well, but the delivery driver came unannounced on the day we were working away from home.
Fantastic product and great customer…
Fantastic product and great customer service. Super responsive to both my queries. And the radiator looks amazing in our new bathroom
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