SECOND WORST PAKISTANI CUSTOMER SERVICE EXPERIENCE
I HAVE THE RECORDING OF THEIR PACKAGE BEING OPENED ON DATE DELIVERED 7/15/26 @5:10 PM, ALONG WITH SCREENSHOTS OF DAMAGE TO “RIBBON” THEY ARE ACCUSING ME OF!!!!! I ALSO PROVIDED 4 SCREENSHOTS OF THE MULTIPLE REQUESTS FOR PRICING IN WHICH THEY CLAIMED I ONLY SENT LINK AND NOTHING ELSE!!! DON’T TRUST PEOPLE LIKE THIS WHO CAN’T TAKE RESPONSIBILITY FOR ANYTHING IN LIFE ESPECIALLY SOMETHING AS INSIGNIFICANT AS PRICING INQUIRIES!!!!!THEY MADE THE OUTFIT WITH THE WRONG MEASUREMENTS ALONG WITH DAMAGED “RIBBON” AND HAVE THE AUDACITY TO CLAIM I DIDN’T ASK FOR CUSTOMIZATION! THEY DIDN’T MAKE IT ACCORDING TO THEIR OWN SIZE CHARTS AND HAVE NOW CONCOCTED THIS ASININE ARGUMENT THAT THEY ARE WITHIN THEIR RIGHTS TO MAKE SOMETHING WITHIN A MARGIN OF ERROR! WHY IN THE HECK WOULD YOU HAVE AN XSMALL SIZE CHART IN WHICH YOU MADE THE ITEM BIGGER IN THE SHOULDER REGARDLESS OF THE AMOUNT IN CM OR INCHES AND SMALLER IN THE BUST MAKE ANY SENSE UNLESS YOU’RE INCOMPETENT! THEIR SIZE CHARTS INDICATED A SMALL AS HAVING SHOULDERS OF 14” AGAIN WHO IS WRONG HERE???
HERE IS THE DISCLAIMER UNDER THE TOPAZ OUTFIT PRODUCT PAGE!!!THEY ARE CALIMING THAT THE TAB INDICATING CUSTOMIZATION IS APPLICABLE WHEN SELECTING SIZE!! THEN WHY IS THIS UNDERNEATH “ORDER ON WHATSAPP”
“NO RETURN & EXCHANGE POLICY | NO DISCOUNT POLICY”
***Shirt lenght to vary according to the design
Note: No Customization in color, size or design is allowed.****
Firstly the topaz outfit is beautiful in detail and craftsmanship. I placed an order with them based on the other 5 star reviews! Whilst I do agree that their items are lovely quality, and top notch execution missed the mark by miles with their response.
They decided to make my daughter’s outfit with some discrepancies in the measurements. While I didn’t place a custom order because that option was not available, I took into consideration their size charts measurements as already being too big for my 89lbs, 5 feet tall petite child’s frame when purchasing an XSMALL. They made the shoulder 14” and Bust 16.5” by sewing the tie in the back with a torn attachment which is fixed and cannot be removed. Their size charts has the shoulders listed as 13.5” and bust as 17” but they chose to insult my intelligence by saying it was done in allowance for blah, blah, blah refusing to acknowledge that the shoulders .5 larger and bust .5 smaller. The outfit fit my daughter poorly in the shoulders and the corseted tie prevented me from lacing it up properly with regards to the bust and shoulders fitting too loosely.
Side note my child’s shoulders are 13” across, 30” bust and 23-24” Waist and Hips 33”, but when ordering from any website other than American, French or Italian I make allowances for that by requesting or choosing 00-0, XXS-XS sizing. These companies like to disregard my concerns with what they feel an item should fit someone like even though we all come in vastly different shapes and sizes. Their size charts are already massive with 13.5”, 17”, 30” Waist, 42” Hips, 40” Pant Length etc. My child is 26” inseam and outside leg seam of 36”(pant length) with 4” heels on!
I reached out to EJ upon receiving my package thanking them as well as inquiring about another item’s pricing for the second time!They never acknowledged me via WhatsApp nor in the back and forth emails in several different correspondence’s! Strike One! I even let the fact that their tracking information is absurd for charging over $60 usd with Skynet instead of DHL who doesn’t allow you to sign up for updates nor do they provide real time tracking information with regard’s to the package’s location, Strike Two! And then Shop App assigned an automatic FedEx tracking number that could not be located for several days, I ONLY REALIZED THAT UPS WAS NOW DELIVERING THE PACKAGE BY CONSTANTLY REFRESHING THE PAGE EVRY FEW HOURS FOR SEVERAL DAYS. I was never alerted by the company, Skynet or UPS! UPS AND FEDEX REFUSES TO DO THE BARE MINIMUM BY NOT ringing my doorbell, forging my signature and losses my items because they don’t care for 15 plus years. We now had the landlord place a doorbell camera as evidence of their dishonesty!
WITH REGARDS TO ERUM JAMAL, THEY BEHAVE AS IF THEY ARE CHANEL, IF YOU HAVE TO ASK FOR PRICING THEN YOU CANNOT AFFORD THEIR PRODUCTS! I REALLY THOUGHT THE BRAND HAD MORE INTEGRITY REGARDING THE PEOPLE WHO CLAIMED THEY WERE MADE WHOLE BY HAVING THE ITEM REPLACED AND YADA, YADA. YADA! THEY ONLY COMMUNICATED WITH ME REGARDING ORDER CONFIRMATION STATING THEIR NEXT UPDATE WOULD BE SHIPMENT OF MY ORDER!! THAT’S THE EXTENT OF THEIR SO CALLED “DETAILED FOLLOW UP”! ALL I RECEIVED WAS A MESH BAG THE ITEM ARRIVED IN AND A GENERIC THANK YOU CARD ALONG WITH AN EXTREMELY DISMISSIVE ATTITUDE!
