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ercol Furniture Recensioni 1.005

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.

L'azienda ha risposto

Dettagli dell'azienda

  1. Mobilificio
  2. Negozio di mobili per camere da letto
  3. Fabbricante di armadi
  4. Negozio di mobili
  5. Negozio di arredamenti per salotti
  6. Produttore

Informazioni su ercol Furniture

Scritti dall'azienda



View all Collections

Living Room Furniture

Dining Room Furniture

Bedroom Furniture

Home Office Furniture

ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1005 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Great quality as usual

Great quality as usual. Processing our order was prompt and we didn’t have to wait long for the delivery. Communication about delivery was very good. The delivery men were very helpful.

12 novembre 2025
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Risposta di ercol Furniture

Thank you for leaving us a kind review, we're so pleased to hear that the order and delivery process went smoothly.

Kind Regards,
The ercol Team

Valutata 1 stelle su 5

Customer Service Zero: Quality Zero

As others have observed ERCOL 'Customer Service' is non existent; they are simply not interested. Their furniture is NOT built to last. I sent them pictures of Chairs with Legs pushing through the Seat and with Back Rails coming loose due to shrinkage. The allegedly 'Solid' Seat split in two; the Seats are made from 2 pieces joined together not a single piece of wood. They don't answer our emails. They did not even advise us who could help repair the Chairs! Poor Quality. Do NOT buy from this Sell and Forget firm!! The High Percentage of 1 Star Reviews support our findings. As has been said elsewhere "This company is trading on a reputation they had 30 YEARS ago"

29 maggio 2025
Non scritta su invito
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Risposta di ercol Furniture

We are sorry to hear of your experience with our product, it is certainly not our aim to leave anyone disappointed.  We appreciate you already mentioned having spoken to Customer Services but if you are happy to provide us contact details we would like to investigate your case further. Alternatively, please email us at customer.care@ercol.com with your telephone number or email address and we will be in touch.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Well made piece of furniture

Well made piece of furniture, we picked it up from the factory/showroom and they couldn’t be more helpful.

4 novembre 2025
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Risposta di ercol Furniture

Thank you for your positive review, we are glad to hear that you had a good experience collecting your ercol furniture from our showroom.

Kind regards,
The ercol Team

Valutata 2 stelle su 5

Goods are ok customer service is poor

Goods are ok customer service is poor. I have requested a VAT receipt several times and it still has not been sent.

30 ottobre 2025
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Risposta di ercol Furniture

We’re sorry to hear this. We’ve spoken with the Outlet team, and they’ve confirmed that the VAT receipt has now been emailed to you.

Many thanks for your patience.
The ercol Team

Valutata 5 stelle su 5

Excellent value and looks

I bought a lovely chair at less than half price from the Ercol Outlet shop. I had to wait a few weeks, but the communication (booking a date, giving a time slot beforehand and ringing on the day prior to delivery) was good. Delivery was a breeze and I'm delighted with the chair.

30 ottobre 2025
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Risposta di ercol Furniture

Thank you for your positive review. It's lovely to hear you had such a good experience using the ercol Outlet. Enjoy your ercol chair!

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Very helpful customer service phone…

Very helpful customer service phone call led to a purchase from the outlet shop. Delivery was courteous and without any hassle. Furniture was in excellent condition (ex-display) with no marks at all. We are delighted with our purchase with a great saving on the full price.

30 ottobre 2025
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Risposta di ercol Furniture

We are pleased to hear that you had a good experience using the Outlet to purchase your ercol furniture. We will pass your comments on to our customer service team.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

OCCASIONAL TABLES

GOOD QUALITY PRODUCT AND WELL CONSTRUCTED.
WHILST SOME SELF ASSEMBLY WAS REQUIRED, IT WAS EASY TO DO AND THE TABLES ARE JUST WHAT WE WANTED.
BOXES WERE EXTREMELY WELL PACKED.

29 ottobre 2025
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Risposta di ercol Furniture

Thank you for your lovely review of your ercol Occasional table we hope you will enjoy using it.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

A satisfied customer.

Great website and easy to negotiate. Order confirmation immediate and communication updates excellent.
Coffee table arrived earlier than expected and we were kept informed about time of delivery.
Altogether a good experience and we have no problem in highly recommending Ercol Warehouse.

28 ottobre 2025
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Risposta di ercol Furniture

Thank you for your feedback, it is always good to hear that the process was smooth and prompt. Enjoy your ercol coffee table!

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Gorgeous furniture

Gorgeous furniture, beautiful media unit and pebble tables, delivery as expected. Very pleased

7 ottobre 2025
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Risposta di ercol Furniture

We are so pleased to hear that you are happy with your ercol media unit and pebble tables.

Kind regard,
The ercol Team

Valutata 5 stelle su 5

Great display unit

High quality display unit looks great and perfect for showing collections with nice lighting. Black finish looks great and really compliments my decor. Very pleasing to look at.

24 ottobre 2025
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Risposta di ercol Furniture

It’s lovely to hear how happy you are with your ercol display unit.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Just What I Was Looking For!

Found just what I was looking for in the Ercol Outlet store at a great price
Delivered well within time stated
Excellent customer service from delivery personnel

24 ottobre 2025
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Risposta di ercol Furniture

Thank you for your positive review, we are glad to hear that you had a good experience ordering from the ercol Outlet.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Well worth the money

The settee ordered was delivered within the 4 week timeframe stated and set up on delivery. Although an ex display model, it was received in immaculate condition and was well worth the money spent. I would most definitely recommend this ercol outlet.

16 ottobre 2025
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Risposta di ercol Furniture

We are thrilled to hear you had a good experience when ordering your sofa from ercol’s Outlet.

Kind regards,
The ercol Team

Valutata 5 stelle su 5

Magnifique fauteuil Hazlemere…

J’ai acheté un fauteuil Hazlemere exdisplay dans le outlet online.
Je l’ai récupéré chez Ercol à l’usine.
Le fauteuil est magnifique, comme neuf, très bien emballé.
Je suis très très contente.

14 ottobre 2025
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Risposta di ercol Furniture

Merci infiniment pour votre avis.  Nous sommes ravis que vous soyez satisfait de votre fauteuil.

Kind regards,
The ercol Team

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