EPHG Limited Recensioni 

291
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di riparazione

Scritti dall'azienda

EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

291 recensioni

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(291)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Process quick and easy

Helpful staff, I found the process of booking an engineer quick and easy, engineer turned up within the agreed ETA, the work carried out was to a high standard.

24 dicembre 2022
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Risposta di EPHG Limited

Really appreciate the reviews, specially on Boxing Day, thanks you.

Valutata 5 stelle su 5

Fast response with experienced engineer

Speedy response to a leaking radiator with an experienced engineer called out who fixed the issue without fuss or further mess.

22 dicembre 2022
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Risposta di EPHG Limited

Glad you had you radiator fixed and really appreciate the review. Hope you have a nice festive period. Thank you.

Valutata 5 stelle su 5

EPHG - extremely professional and helpful

EPHG responded to my parents' heating emergency promptly and professionally which was fantastic as we were experiencing sub-zero weather temperatures. They also highlighted the reason for the breakdown which I can now follow up with the fitters. Thank you. I would certainly use EPHG again.

17 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Excellent, efficient service

EPHG repaired my elderly parents boiler during the cold December weather. The online booking system was easy to use and an appointment was confirmed within 2 hours. The engineer was professional, helpful and friendly. The boiler was repaired immediately and heat was restored to my parents house. I would definitely recommend!

18 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Great Service

Had to call a couple of times, as it was a cold December Sunday just before Christmas. The service was perfect though. Quickly arranged a visit, explained the costs which were reasonable, and a fix within an hour of the plumber arriving. All done in 2 hours. Great job.

18 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

quick call out and knowledgeable engineer

The engineer came within 15 minutes of paying the £125 callout fee.

He was very calm, incredibly experienced, and although it was a catastrophic situation with the upstairs ensuite shower leaking via the floor to into the lounge ceiling, he came equipped with the right tools. A very knowledgeable and calm disposition, with lots of advice to take photos for our home insurance. There was no messing around, and I highly recommend him in a heartbeat. Thank you.

18 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Sunday before Xmas power outage

It was a Sunday on the weekend before Christmas and we were about to have friends for lunch. Our electric sockets on the ground floor tripped and we could not get them working. We contacted EPHG who managed to get someone out in a few hours and who was able to fix our problem very quickly. Not ideal to have to get emergency electricians but this service was quick, efficient and very friendly.

Good to know there is a reliable service nearby in case problems arise in the future.

18 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Excellent service

Excellent service. On time and fixed the problem immediately.

16 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Its midnight and there's water everywhere!

Its midnight, you're standing in a puddle of water by your sink, pipe has split, and now you're working your way down the emergency plumber list, no ones answering. And then an answer, and a calm and clear operator listens asks polite and specific questions, proposes a solution and you agree and book the call out. 30 mins later the plumber calls, he's near, some more specific questions, external stop cock? okay. Anthony arrives, calm, polite and to the point, surveys the situation quickly makes safe and gathers his tools. 30 mins later all sorted, water back on, no leaks, heating back on, tools packed and all cleaned up and then he's off. New number in the phone stored. Hope I wont need you in another emergency but so happy to know that you are there. Thank you so much Anthony.

14 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Our central heating went down in mid…

Our central heating went down in mid December and we were having real difficulty finding any available plumbers or engineers. EPHG were able to get someone around within 90 minutes and he fixed the issue within an hour. Excellent service all around.

15 dicembre 2022
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Risposta di EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Valutata 5 stelle su 5

Emergency plumber

Called EPHG due to water coming out of my ceiling light in the living room. Plumber arrived with an hour and had the leak located and fixed within 2hrs. Brilliant service!

12 dicembre 2022
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Risposta di EPHG Limited

Happy the engineer got to you and fixed the leak, all within the 2 hours. Appreciate the review and thank you for your time in writing it. All the best for the festive period.

Valutata 5 stelle su 5

Great service from EPHG.

EPHG responded quickly and allocated a contractor to solve problem with our heating. Everything was very clear and transparent. Excellent communication. Can fully recommend this service.

11 dicembre 2022
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Risposta di EPHG Limited

Happy you managed to have your boiler problem resolved and appreciate the nice review and your time in writing it. Thank you.

Valutata 5 stelle su 5

Called EPHG when my gas boiler packed…

Called EPHG when my gas boiler packed up right at the start of cold spell.
A local engineer was arranged who arrived promptly at the appointed time and had everything working again in less than an hour.
Courteous and efficient service I can highly recommend

8 dicembre 2022
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Risposta di EPHG Limited

Really happy that the engineer was able to get the boiler working, specially that we estimate 70% of boilers being fixed on the first visit. Thank you for your time in writing this nice review and we wish you all the best.

Valutata 5 stelle su 5

Pipes unfrozen and fixed fast by EPHG Ltd.

EPHG Ltd found me a local plumber who came in under two hours to unfreeze and check my elderly mother's frozen plumbing on a Sunday evening, which saved us a burst pipe. EPHG communicated well and intelligently, giving names and phone numbers, and sent a written contract in advance. Yes it cost quite a bit, but what would a burst frozen pipe have cost? I am really grateful.

11 dicembre 2022
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Risposta di EPHG Limited

Really grateful for you explaining our professionalism which I think is above and beyond. Also glad the service went well and assuming no burst pipe occurred. Hope you enjoy the rest of the festive period. Thank you.

Valutata 5 stelle su 5

Dreadful flood at 7.30 on a Sunday…

Dreadful flood at 7.30 on a Sunday morning. Plumber there within an hour. Very helpful and all sorted

11 dicembre 2022
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Risposta di EPHG Limited

One of the worse things to wake up to having a flood, and well understanding that these things can cause considerable damage, I hope the engineer made a difference to giving some comforts. Really appreciated the 5 stars and thank you for your time in writing the review.

Valutata 5 stelle su 5

Excellent service Gas Engernear was…

Excellent service Gas Engernear was with with in a hour Very professional and a really nice guy Took time to explain everything Would definitely recommend

7 dicembre 2022
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Risposta di EPHG Limited

Just seen this review now and sorry for there being no response but the main thing, I can see you being really happy with our service. Wonder why I didn't see this one. Thank you.

Valutata 5 stelle su 5

We had a leak in the upstairs pipe…

We had a leak in the upstairs pipe under the bedroom floorboards, our emergency home cover couldn't send anybody out so we got in contact with EPHG who got a plumber out to us within an hour. Anthony O’Rafferty was fantastic, very knowledgable, thorough and professional, we knew we were in safe hands. He diagnosed and sorted the pipe out no problem and left no mess behind as if he hadn’t even been there. We would highly recommend these to anybody. This was in Coventry.

4 dicembre 2022
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Risposta di EPHG Limited

I'm happy to see we was able to provide a better service than your emergency cover and that the engineer was fantastic. Anthony has been one of our most reliable engineers across the country for us in plumbing & electrical.

Valutata 5 stelle su 5

Emergency call out

Just to let you know feedback. Emergency call out and located gas engineer very quickly . K Porter came and completely fixed the leak and sorted gas boiler , leak and electrics very late at night. Very impressed with him and company , excellent work , professional and friendly . Extremely pleased with his service and work and highly recommend him and company to others . Thank you Louise

2 dicembre 2022
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Risposta di EPHG Limited

I think I remember this one, I thin the engineer broke down and had a batterie issue, but still managed to get over as quick as he can. On the bright side, I'm glad that the engineer was to provide a good service and leave you very impress. Thank you for the nice review and your time in writing it.

Valutata 5 stelle su 5

Excellent

Excellent, efficient service. Lovely plumber arrived in less than an hour.

2 dicembre 2022
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Risposta di EPHG Limited

Happy to see the plumber arrive within our target time and that his work was efficient and excellent. Appreciate the lovely review, thank you.

Valutata 5 stelle su 5

Outstanding service went above and…

Outstanding service went above and beyond to help my company out in a time of emergency no hesitation my new home owners are in and happy because they sorted my issues out highly recommend

29 novembre 2022
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Risposta di EPHG Limited

Love the word above and beyond as that is what exactly we try to do and glad the issue was sorted. Thanks for your time in writing the review.

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