Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Leggi di più
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THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Leggi di più
I haven't purchased any custom products, but the off-the-shelf envelopes have been consistent in quality. Orders are turned around really quickly, and the one time I needed to reach out to customer se... Leggi di più
I find navigating the setup of the envelopes with return address and logo to be quite cumbersome. I am not experienced with graphic design. Also, the printing and shipping process seems to take alo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di stampa digitale
- Negozio di forniture per il confezionamento
- Negozio di stampe e segnaletica
- Stamperia
Scritti dall'azienda
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Informazioni di contatto
New Horizons Boulevard 5300, 11701, Amityville, Stati Uniti
- review@jamplus.com
- envelopes.com
4,4
Eccellente
188 recensioni
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I went to order 100 9x12 "Custom"…
I went to order 100 9x12 "Custom" envelopes It says it will be $26.99 When I added my custom artwork price changes to $76.17 I can tell by the other reviews...Stay away from Envelopes.com
11 novembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi MB!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
They shipped me the wrong product…
They shipped me the wrong product (gummed vs peel and seal) and WOULDN'T fix it. Never again.
30 ottobre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
sounds like the same as everyone else…
sounds like the same as everyone else that had bad reviews. over promise, under deliver. horrible customer service. "I'm gonna put you on hold for 2 min" turns into 30 minutes. SOOOOOOO MAD. NEVER AGAIN
21 ottobre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Tim!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I'm not sure why they can't get their…
I'm not sure why they can't get their act in gear over the last year or so. I've ordered over 50,000 of the identical product from them over 5 years and in the last year every order was a pain, late and just screwed up. I had to send in the artwork again even though none of it has changed. The chat line is a nightmare and just tells you to wait for an email. Identical orders placed an hour apart are delivered weeks apart. Something must have happened and the website can't even do a re-order without entering all new data and getting a new quote for the last year.
16 ottobre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Brian!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid them if you can
Avoid them if you can. I've had to deal with envelopes.com for many projects over the past 5 years, not one custom job—and few of my simpler orders—have ever been correct or were accompanied by the bare-minimum of good customer service. If you do not call them repeatedly they may never ship your product or even tell you it's out of stock. Envelopes.com is as close to a scam as a legitimate business can be.
30 settembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Joe!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I would give them 0 stars if I could
I would give them 0 stars if I could. Ordered and paid for expedited shipping. Three weeks later and still no envelopes. Envelopes.com is a scam. When you call customer service they tell you you will hear back from a manager and you never do. I called them three straight days and same answer each time.
26 settembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Scott!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Used to be great, now terrible.
I've used this company for 15 years and prior to this they had always been reliable. It appears that they have changed their website, which doesn't work properly now, and apparently all of the people who had made them worth using. In trying to reorder, I received a price of zero and customer service indicated they would fix it in the cart, but they never did even after multiple phone calls. I've found another printer.
19 settembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi C. Enlow!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Extremely poor customer service
Extremely poor customer service. A lot of mis information. Customer Service is probably off shore and knows absolutely nothing about the product. Order time out the door is way too long. Will never use them or their sister company Jam Paper again!!
18 settembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid, avoid, avoid
This company messed up my order at each stage. First, they made the wrong proof. After approving the correct proof, they printed the wrong proof. They refused to accept a return. Finally, after days of back and forth and contesting the charge, they sent me the wrong return labels. Look elsewhere!
17 settembre 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Steven!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
5 agosto 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Joseph!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Envelopes.com - FALSE ADVERTISING
Envelopes.com advertises online that they can turn around custom envelopes in 3days, THEY CANNOT. It is actually FALSE ADVERTISING. It has taken them TWO WEEKS and counting. If your business is important to you, do not use this company. I will NEVER use this company again.
17 giugno 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Zachary!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Order never delivered, customer service no help
I have reached out to customer service about my order that was never shipped. They were of no help, multiple times assuring me they were about to ship them, or they were "looking into it" and was told I would be personally emailed with order updates. None of this ever happened, and my order never shipped. Stay far, far away from this company.
20 maggio 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Noyes!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Totally unreliable
Envelopes.com is so unreliable that it almost screwed up one of the biggest fundraisers my foundation has all year. I ordered 1000 envelopes for my invitations and paid an extra $250 to get the envelopes printed with the recipients’ addresses. I placed the order on April 10th and I finally had them shipped on April 30th. I was able to receive them on May 7th and, to my total astonishment, they had delivered 1000 envelopes all with the same address on them!
I called immediately and explained the issue, considering that I had to send out the invitations by Saturday because I was about to leave for Europe for work on Sunday. I had to send those envelopes out, otherwise my carefully planned fundraiser would have no attending guests!
I called multiple times and nobody, I repeat nobody, would understand the horrible situation I was through. They kept saying that it will take UP TO 72 hours just to talk to the printing department and from 3 to 11 days to have the job reprinted. I can’t believe that they weren’t willing to fix the problems they created by expediting the printing to the same day and ship the envelopes overnight. Such a deplorable and unreliable company with a very, very poor customer service.
Avoid!
9 maggio 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Stefano!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
This is a scammy company
This is a scammy company. They forgot my order. I had to reach out four times and got the same workaround each time. Finally, two weeks after the estimated delivery date, I was told that the material needed was back ordered. I then requested a refund, which they "forgot" to process.
16 aprile 2024
Non scritta su invito
Risposta di Envelopes.com
Hi Marc!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Don't lose your money
Yet another order not fulfilled. Ordered 1 week ago, as a trade customer our orders should be dispatched within 1 working day and we're still waiting.
I have to say this used to be a fantastic business and I appreciate everyone goes through difficult patches but this has been ongoing for months - this business is dying.
Do not trust them with your hard-earned money - there will come a point when they cease trading and your money is lost.
If they were based on other continents they would be classed as online scammers.
22 marzo 2024
Non scritta su invito
Risposta di Envelopes.com
Hi MJ!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Hit me with a 200% price increase since…
Hit me with a 200% price increase since my last re-order (which was 3 months ago), made absolutely no attempt to address my concerns. No thanks!
14 marzo 2024
Non scritta su invito
Terrible Customer Service
This place has the most uninformed customer service representatives that I've ever experienced. I've made multiple phone calls and online chat trying to get my REPEAT order printed. Right now it's been 3 weeks and they still don't know what is taking so long. They are clueless!!! You can't speak to a supervisor. They'll have to call you back, so far I'm still waiting for the call back.
20 febbraio 2024
Non scritta su invito
I refuse to do business with companies who don't pick up the phone
The website was not working. I used their chat function which said "We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly." I tried calling. No one answered and I couldn't leave a message because every mailbox was full. I finally was able to chat with someone. We had a very large budget for envelopes and I needed to make a custom order. The chat bot said, "I've sent your request for a manager, you can expect their call back within 24-48 business hours." 1-2 days just to place an order with this company! I contacted Vista Print and had the envelopes ordered within 5 minutes. I think this company is going out of business. Don't waste your time. Here are better places: VistaPrint, 123Print, Staples, Business Envelopes, and GotPrint.
16 febbraio 2024
Non scritta su invito
Time to move on
We have used this company for a quite a while and the service was great - prices weren't the cheapest but you knew you would get what you ordered when they said you would. There appears to have been changes within the business and it is very much to the detriment of service and the customer. We have now had 3 orders (plain envelopes) waiting over 1 week before being dispatched. Each time we have chased up the order to be fobbed off with 1 story or another - no justifiable reason, no apology, no solution. Time to find another supplier!
30 gennaio 2024
Non scritta su invito
Beware of quality - Watch your back
I've worked with printers for 30 years. Even with a digital proof, when the actual print job prints poorly, the pressman would stop the job and provide that proof to the customer to doubly make sure it's what they wanted. It takes more time but it's the right thing to do. In my case, the policy envelopes.com has, absolves them of a higher quality standard than I would expect. I attempted to resolve the issue with them but the only compromise they would make is 10% off my next order. They wouldn't even tell me if they printed on a digital copier (probably) or traditional CMYK press. Too bad because I won't order from them again and am leaving this review to help others.
5 febbraio 2024
Non scritta su invito
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