Enterprise Car Club (UK) Recensioni 

I would be very careful with using this car club rental company. After having a more than two years problem-free usage, just out of the blue I was recently notified for a tyre rim damage, a very small gouge. Not caused by me (I would not have bothered to post on trust pilot otherwise). I happened to be the last one having used the car before a company routine inspection was done. I had done my pretrip damage report with to me known damages indicated, including photos. When approached by firstly their operations team then their damage coverage team I on both occasions tried to explain that this could easily have been missed by multiple users, and neither did I spot it, even less had a photo. The company stated they had reached out to several previous drivers which they never showed me any proof of. Bottomline is they just charged me, no pragmatic approach at all, which maybe couldn't be expected perhaps, and my objections were futile in the end.
So, it might be OK if you photo the whole car pre-trip, make sure you report all, and I mean ALL. If you would miss a small tyre gouge like in my case, remember that they will not have any compassion at all if you are established as last user. Good luck.

Enterprise Car Club are a godsend as living in London I only require a vehicle occasionally and it works wonderfully for me. The process is easy and well serviced. I always recommend Enterprise to all and sundry. Thanks

The whole process: finding a van in Edinburgh just where we needed it, unlocking and using the vehicle and dropping it off again was super-easy and not at all expensive. Highly recommended.

Enterprise car club cars are fine- we used to be members of Zipcar. The only difficulty is that they don't have as many cars as Zip so I have to get a bus to the car. Hopefully they will expand their network. Their staff are always helpful on the phone when you need to call.

Awful experience. Other drivers damage cars and then your blamed! Save up for a car and avoid these bandits!

Very polite and helpful staff on duty during my early Sunday morning visit to pick up hire van. The price was very clean and at a very good hire price.

Would highly recommend to all when needing a hire vehicle to visit your local Enterprise or Hamilton in my case.

Five Star Service was provided during my visit.

Thank You see you next time

Everything was easy about it. enjoyed.

Great prices. Cars are accessible via app (i.e. no need for owners to hand you the key). Lots of cars and van with great coverage of central London

I’ve opened an account with Enterprise Car Club. I’ve been charged with Application Fee and Membership Fee.

I decided to cancel my membership once it was opened, because there are no mini vans with an automatic transmission available at all.
I got a refund for my Membership Fee, but not an Application Fee. Customer service told me that they have processed my application and won’t refund the Application Fee. It feels wrong and unfair to me.

Also worth mentioning that app and website looks and works like we are still in 2010.

Simple and easy to cancel, update, or change the car reservation.

Plenty of helpful resources online for user guides and important information.

However, the car I had for my first enterprise reservation had spongy brakes. Enterprise needs to be more mindful of maintenance of the cars they rent out. For the safety of everyone, not just the driver.

Also, did not find the damage evaluation guide in the car. Did my own checks, but in future Enterprise should consider a damage evaluation being built into the app. Something that assesses damage, not just ticking yes.

Well organised and kept us informed. A range of nearby vehicles available. All straightforward.

Very easy booking process through app, and then finding and unlocking the car was easy. The car was great to drive too. Felt safe and would definitely use this service again.

I had a really disappointing experience with Enterprise Car Club from start to finish.

The first issue was simply getting my account activated. The process wasn’t clear, and instead of being able to use the service straight away, I had to wait up to 48 hours or go in person to verify my identity. For a service that’s supposed to be convenient, this felt like an unnecessary hassle.

The booking experience wasn’t much better. The website showed cars as available, but when I actually tried to book them, they often weren’t available for the time I needed. Instead, I was expected to travel somewhere else to collect a different car. The availability shown on the website isn’t transparent, which makes planning frustrating.

When I finally collected the car, it was dirty and had multiple areas of damage. I ended up spending around an hour filming the condition of the vehicle, reporting existing damage, and trying to work out what I was supposed to do. I felt like I was carrying out an inspection on behalf of the company rather than simply renting a car.

To make things worse, the fuel card was missing. Support told me to use my own bank card and claim the money back later. I don’t see why customers should have to pay out of pocket and deal with reimbursement because of an issue they didn’t cause. I was also still expected to return the car with the required fuel level, despite the missing fuel card.

The whole experience was stressful, time-consuming, and the opposite of the convenience that a car club should offer. Instead of getting in the car and getting on with my day, I spent a significant amount of time dealing with support, documenting damage, and solving problems that should have been resolved before the vehicle was made available.

Overall, this experience has seriously put me off using Enterprise Car Club again.

Great service from Scott. Car spotless and everything promised was delivered. Would definitely recommend 👌

I like the bility to pickup van at anytime whether day or night without being restricted by the 9-5 routine.

I am yet another customer who has fallen foul to being charged for damage to a car that happened AFTER I had hired it. WARNING to customers - Take timestamped photos before, during and (most importantly) after your hire period, as this seems to be the only way you will be able to prove your innocence. Quite time consuming, considering the convenience these cars are marketed towards.

I genuinely suspect a scam and will be seeking legal/further advice to dispute this ridiculous claim while I keep the charge on hold.

They don’t even deserve one star! Do not hire a car or van from this company. The customer service is shocking and they will steal your money.

They took £1,500 from my credit card for alleged damage that they claimed I caused to a vehicle. I did not cause the damage. The only evidence they relied on was a photo taken 11 days after the hire period had ended. They ignored all of the evidence I provided and refused to supply the information I requested to support their claim.

I have now instructed solicitors to take the case forward.

They will probably post a pointless reply below asking me to DM them. I have already contacted them using the email address they provided in response to the many other one-star reviews on here. They were as unhelpful as the rest of the team.

The absolute worst customer experience you can imagine:
- dirty cheap worn-out cars
- worst availability
- the app straight from 2007
- and even when you think you booked a car - they will send you an email 1h in advance saying f-you, we swapped your car to the one in croydon
- prepare to call them once a week
- prepare for the most American service you can imagine

Good service