Enterprise Car Club (UK) Recensioni 

The cars are clean and new and are very good value. Easy to find locations.

All fine, it went as i would have expected. Make sure you have your blue tooth on on your phone and arrive a good 5 mins before you book time, would be my advise

⭐ 1 star

I would strongly advise people to think twice before signing up with Enterprise Car Club.

My experience with this company has been extremely disappointing. I cancelled my membership within the 14-day cooling-off period, yet Enterprise is refusing to refund a £10 application fee. I have repeatedly asked them to show me exactly where, before I paid, it was clearly explained that this fee would be non-refundable even if I cancelled within the cooling-off period.

Rather than simply addressing the issue and providing clear evidence of the terms I agreed to, I have had to repeatedly chase for answers and still have not received a satisfactory resolution.

Unfortunately, this is not an isolated experience. I previously had an issue relating to my partner’s membership and left a review about it. Enterprise responded publicly saying they would contact me to resolve the matter. They did contact me, but the issue was never properly resolved and I ultimately had to escalate it through my credit card company.

Two separate experiences, both involving poor communication, frustration and having to take matters further than should have been necessary.

For a company of Enterprise’s size and reputation, I find this level of customer service completely unacceptable. Enterprise seriously needs to review how its customer service team handles complaints, disputes and customer concerns.

Customers should not have to repeatedly chase a company, escalate matters externally and fight to get clear answers about charges and refunds.

I would strongly recommend being extremely careful when signing up, reading every fee and cancellation term thoroughly, and keeping records of all correspondence.

Very disappointing and, in my experience, not the standard of customer service you would expect from Enterprise.

It was easy from booking through to completion. The vehicle was spot on for my needs and my move was executed to schedule.

Really straight forward, flexible, informative and the car was great.

Great customer care and communications. Good service to blue light services.

Application declined with no explanation. I've rented cars in the past with almost every single company (Europcar, Sixt, Hertz, Avis). Never had any issue. Enterprise just declined my application with absolutely no reason.
Terrible service. Please avoid wasting your time.

Easy to use, the car was in great condition.

Avoid Enterprise Car Club if you want to be taken seriously when disputing a charge.

A tyre gouge was reported on a vehicle I'd hired for one hour. I raised a formal, written dispute on 29 August, asking them to hold the charge pending resolution and providing reasonable questions about the evidence. It was never answered.

On 4 September, £400 was taken from my card anyway, without a single point in my dispute being addressed.

I was later told by their helpdesk (7 September) that someone would contact me within 3 working days. Nobody did. I'm still chasing, weeks later.

Whatever the outcome of the underlying claim, taking payment mid-dispute and then repeatedly missing their own stated response times is not how a company should handle a customer complaint.

I used Enterprise Car Club twice, both times I was accused of damaging the vehicle. There practice appears to be message backwards until they find a driver that didn't take a clear picture (my case) and then charge them. The second time I was luckily more aware, so had recorded a video of the whole car.

The company seems heavily focused on charging for any bit of minor damage and will just go back through drivers until they can find one to charge.

Avoid!

Good app, great cars and fair pricing

I cannot tell you enough how much to avoid this company. Yes the prices for membership and rental are reasonable, but in the past five times I have hired a vehicle, I have been accused of and charged for damaging it no less than THREE times, none of which I did. They do not listen to what you have to say or have the decency to acknowledge your questions or address your points, and send you arrogant template responses telling you that they are taking hundreds/thousands of pounds from your payment method on file, and continue to do so.
I have reported to the BVRLA and will be doing so again after my recent experience. Their practises are nothing short of criminal, and trust me it is not worth the stress it causes! Never experienced such a lack of customer service.

As an ECC member I have access to electric or petrol cars and they seem to always run well. When you rent a car the cost includes Fuel. If you purchase fuel, you can scan the receipt and be refunded the amount. Unfortunately, when using the electric vehicle, the approved charging stations are all local to the car. If you drive more than 100 miles away, you will need to pay for charging. But since most charging companies don’t provide a receipt that includes all of the required data, they are often not reimbursed, so that you pay for the charge even though electricity is supposed to be included in the cost of rental.
Otherwise it is a nice service, just more expensive in practice than advertised since EV charging may not be reimbursed.

It’s pretty easy to use. The app works well and there is a fuel card so I don’t need to use my own money to fuel up. The cars are generally clean inside. Sometimes the cars need a service and the one I used yesterday was 7500 miles over its recommended service mileage. This is slightly worrying as it indicates the car might not be mechanically sound, but so far I haven’t had an issue and it’s possible the display may be wrong and the car has been serviced but not reset

Easy and stress free way to hire a vehicle 😊

For context, when these are moved, it means an hour travel, frequently north of the river, to collect the car before coming back home for the family, and starting the day.

I think this summary of the 5 bookings I've made says it all. Only one of them wasn't amended and moved (yes, one of them was moved twice!).

Me to Gemini:
Give me a full list of every time that Enterprise has moved my booked location

Gemini response:
Here is the full list of times Enterprise has changed or moved your booked reservation details based on your emails:
May 22, 2026 (Reservation 13770127): Reservation amended for the Mazda 3 at Egerton Drive, Greenwich.1
July 17, 2026 (Reservation 13858369): Vehicle and location moved to 16 Shipbuilding Way, Upton Park, London (Vauxhall Corsa).2
July 24, 2026 (Reservation 14091166): Reservation moved to Ruskin Walk, Southwark (Vauxhall Frontera).3
August 28, 2026 (Reservation 14170606): Vehicle moved due to unavailability to Polytechnic Street, Woolwich (Mazda 3).4
September 19, 2026 (Reservation 14270987): Location amended to Abbey Rd, Barking (Mazda CX-30).5

Me to Gemini:
And any bookings which weren't amended?

Gemini response
Here are the bookings that were not amended or changed:
May 16, 2026 (Reservation ID: 13798002): Vauxhall Mokka EV at Tarves Way, Greenwich West.1

Also, worth adding that the second time I booked a car, I was hit with a damaged tyre fee - and I hadn't videoed the tyres so couldn't dispute it, despite not having done anything that would have damaged the tyres. Since then, I've made a point of taking videos and it's already got me out of a second try to charge me.

For less than six months of membership, I'm absolutely shocked at how bad the service is. The only positive thing I can say is that the customer service staff are absolutely wonderful, and do their very best to resolve things. They always get 5 stars for doing the best they can, but the service apart from that is atrocious.

A disastrous experience that caused my relatives to miss their flight
I booked a car for 5:00 am to take relatives to the airport. When I got into the car, the fuel tank was completely empty, so I first had to find a petrol station. The provided fuel card did not work, and it took a call to customer service to resolve the problem. By then, it was already 5:30 am.
When I returned to the car, I discovered that my trip had automatically ended—apparently because of something involving the key fob, although I still do not understand the logic behind this. Someone from the company called to check whether the trip had ended by mistake. When I confirmed that it had, I was told that the only solution was to make another booking, but that I could not do so until 6:00 am because of their “security protocols.” Complete nonsense.
As a direct result, my relatives missed their flight and had to book new tickets for the following day. I then got stuck in the morning traffic returning to London, had to extend my original booking from 8:00 to 8:45 am, and arrange a nanny at the last minute to take my daughter to school.
A car should never be left with an empty tank for the next customer. If someone does this, they should be penalised and the next customer warned. More importantly, why should handling the key fob automatically end an active trip—and why can customer service not reinstate it immediately after confirming it was a mistake?
A terrible and costly experience in every possible way. I will not be using this service again.

Very easy to use with a smart phone after downloading app. I had to put a security on my phone as most people have already to download app but unfortunately that seems a thing alot of apps are wanting. No queuing just go to site do whole process without having to speak to anyone. Good value for short term use.

The booking process was simple. The mobile app was intuitive, too. I will definitely recommend.

Brilliant service everything is there what u need if any problems the team was a call away or an email away