Vanaf het eerste contact heb je het vertrouwen in EMS. Wat andere organisatie zoals SOS internationale en ANWB Alarm centrale niet kunnen kunnen zij WEL. Alle zorg bij je wegnemen en binnen 48 uur va... Leggi di più
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We zijn zeer tevreden over EMS. Mijn moeder is opgehaald in Zuid-Spanje en na een goed verzorgde rit van 25 uur waarbij er continu een verpleegster naast mijn moeder zat is ze in Nederland naar het... Leggi di più
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All the arrangements are carried out by EMS including speaking to the appropriate hospitals. The first date for therepatriation was not kept so it had to be arranged the following day which meant the... Leggi di più
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My initial review was based upon end-to-end service which was wonderful. I was in severe pain from an accident in Greece and they got me home to the U.S. for surgery. However.... I subsequently f... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis. Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.
Need fast, reliable medical transportation?
Scritti dall'azienda
- EMS will take care of it
- We’ll get you home safely, with expert medical care every step of the way. Bed-to-bed service.
Informazioni di contatto
84 Brook Street, W1K 5EH, London, Regno Unito
- +442045861000
- info@ems-ambulance.com
- ems-ambulance.com
4,0
Molto buono
107 recensioni
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EMS is a dishonest company
Do yourself a favor and use a different service. EMS is a dishonest company that takes advantage of people in dire situations.
I had a serious accident while on holiday in France and needed to be transferred to Spain where I live.
EMS offered to have their doctor look at my condition and transfer me to the best-suited hospital. They also offered to translate all the medical reports from French to Spanish to accelerate things once there.
This was a relief because, between the physical state in which I was, the pain, and the resulting mental distress, I didn’t have much headspace to deal with that. So I decided to go with them, although the price was double that of other companies.
When they told me the very day of the transfer that this would be to the small general hospital close to Vic, where I live, when there are plenty of specialized hospitals close by in Barcelona, I started having strong doubts that they did what they said.
I asked to speak with their doctor. I never managed to talk to her/him. Their customer support is outsourced in the Netherlands to people who have no medical background.
I asked repeatedly for the translation but got it far too late, 5 days after arrival in Spain.
When I complained once I was in Spain, they first said they don’t offer this service and only handed over the translation once I sent them screenshots of a conversation prior to transfer in which they had agreed to offer the service.
The transfer was outsourced to a very poor Spanish ambulance service. They didn’t even have water in the ambulance and they were clearly annoyed when I asked for a break because of the pain.
I was dropped at the emergency, and I had to spend another 30 hours there to go through all the medical tests again because I didn’t have the translations.
This was a terrible experience. They lied to me. They obviously took advantage of the dire situation I was in. I would strongly recommend to look for another service.
20 agosto 2023
Non scritta su invito
Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Mommens,
Thank you for taking the time to share your experience. We are sorry to hear that it did not meet your expectations. However, we would like to address several points raised in your review to clarify our position and the services provided.
From the outset, the details of your booking—including the mode of transport and service options—were clearly communicated and agreed upon. It was also transparently highlighted during the onboarding process and in the quotation provided that, when necessary and subject to the service offering selected by the client (across the broad range of solutions we offer), we may need to collaborate with carefully selected third-party providers due to a plethora of factors. These partnerships are essential in ensuring we can deliver timely and effective care globally. While we regret that the third-party service you encountered did not meet your personal expectations, this approach is a standard part of our process, and we select partners based on their ability to meet our high standards.
Regarding the hospital transfer, we want to stress that the choice of the receiving facility was based on your preferences at the time of booking. Our bed-to-bed transfer service ensures safe and efficient transport, but the responsibility for choosing the receiving hospital ultimately rests with the client. We cannot be held accountable for the conditions or experiences at the hospital, as our role is to facilitate the transport—not to manage the facility itself.
As for the translation services, these are not a standard component of our medical repatriation package. While translation was discussed, it was not a pre-requisite part of the service, and once the request was formally raised, we did everything possible to accommodate it in a timely manner. We apologize for any delay, but we took every step to fulfill this additional request once confirmed.
Finally, we must strongly refute your claim that our customer support is outsourced or lacks medical knowledge. Our medical team consists of highly trained and certified professionals, entirely separate from our administrative operations team, who are responsible for coordination and support. Any suggestion that we lack proper medical expertise is unfounded. We are ISO:9001 certified, which underscores our commitment to quality and operational excellence in medical repatriation.
While we regret that your experience did not go as smoothly as we strive to provide for all our clients, we want to be clear that our team made every effort to ensure your care and transfer were handled with the highest degree of professionalism. We stand by the integrity of our services and refute any suggestion of dishonesty.
We appreciate your feedback and wish you a continued recovery.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Snel en perfect geregeld!
Alles perfect geregeld met betrekking tot repatriëring vanuit Kroatië naar Nederland. Vakmanschap aan boord van de ambulance met een gezonde dosis aan humor.
EMS ambulance bedankt voor het snel en veilig inzetten van mijn transport, hier kan menig reisverzekering nog iets van leren.
21 agosto 2023
Non scritta su invito
Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Hindriks,
Thank you so much for your kind words. We’re thrilled to hear that your repatriation from Croatia to the Netherlands was arranged swiftly and smoothly, and that you felt well cared for by our team.
At EMS, we pride ourselves on delivering fast, reliable, and professional repatriation services, ensuring our clients feel safe and supported every step of the way. It’s great to know our team’s professionalism—and a touch of humor—made a positive impact during your journey!
We’re committed to providing top-tier repatriation solutions that set us apart, and we’re so pleased that we could meet your expectations. Your feedback truly reinforces our mission to provide safe, efficient, and compassionate care during such critical times.
Thank you for trusting EMS, and we are always here should you or anyone you know need our services in the future!
Warm regards,
The The EMS Air Ambulance & Medical Repatriation Ltd Team
Klarer Betrug. Achtung an alle Deutschen
Es lag ein dringender Notfall in den BVIs vor. Der Erstkontakt mit einem deutschen Mitarbeiter von EMS war sehr freundlich. Der weitere Kontakt mit dem englischen Team war sehr förmlich, meiner Meinung nach unempathisch und sehr stockend. Ich musste, während ich mich tagelang um meine Freundin kümmerte, ständig nachfragen was als nächstes passiert um wieder die nächste Antwort zu erhalten.
Es sollte ein medizinisch begleiteter Rückflug stattfinden. Der eingeflogene Notarzt sprach kein Deutsch, sondern nur Englisch und kam einen Tag später als angekündigt. Der Notarzt selbst war dennoch hilfreich und auch sehr freundlich! Aufgrund einer deutlichen Verschlechterung des Gesundheitszustandes meiner Freundin kam der Flug allerdings nicht mehr infrage.
Das Angebot für einen privaten Ambulanzflug lag etwa 30.000€ über dem der deutschen Konkurrenz. Wir vertrauten unser Geld aufgrund der vorherigen schlechten Erfahrungen und wegen des Wucherpreises EMS nicht mehr an und buchten bei der Konkurrenz. Hier hat alles wunderbar funktioniert. Auch die Kommunikation war eine ganz andere und wir konnten dann nach nichtmal 30h fliegen.
Wir haben einen 21.800€ für die Flüge und 12.800€ für die medizinische Rückbegleitung an EMS gezahlt. Die Flüge haben nie stattgefunden. Bis heute haben wir auch keine Nachweise darüber erhalten, dass die Flüge überhaupt gebucht wurden. Das Abrechnen von nicht erbrachten Leistungen ist in Deutschland Betrug! Auf Englisch: It's a Scam! Und obwohl die Firma einen komplett deutschen Internetauftritt und ein deutsches Team hat, wird der Vertrag mit einer britischen Firma geschlossen. Deshalb ACHTUNG an alle Deutschen!
Selbstverständlich sind wir bereit für die Kosten des eingeflogenen Notarztes aufzukommen, aber doch nicht für Flüge welche nie gebucht wurden.
Ich habe bereits diese Rezension auf Google veröffentlicht. Daraufhin erhielt ich heftige Drohschreiben sowie Drohanrufe der Rechtsabteilung von EMS. Wir sind auf die Drohungen nicht eingegangen, haben die Bewertung aber in der Hoffnung auf eine einvernehmliche Lösung erstmal heruntergenommen. EMS hat es innerhalb von 30 Tagen, trotz Zusage, nicht geschafft eine Teilrückerstattung zu bearbeiten. Nach den ersten drohenden Anrufen kam auch keine Rückmeldung mehr. Wir haben mehrfach nachgefasst. Nach nun einem Monat ist unsere Geduld nun am Ende. Ich kann jedem raten, welcher sich in einer medizinischen Notsituation befindet einen großen Bogen um die Firma EMS zu machen. Es gibt genügend Alternativen am Markt, glaubt mir!
EDIT 14.10.2024:
Es ist unfassbar wie dreist und frech die Antwort von EMS ist. Auch entspricht diese nicht der Wahrheit. Macht einen großen Bogen um dieses unseriöse Unternehmen. Der physische Firmensitz ist in den Niederlanden, das Bankkonto und eine weitere Zweigfirma welche mit nur 1GBP Stammkapital gegründet wurde in London. Klagen sind aufgrund der Firmenstruktur sehr schwierig. Diese werdet ihr aber machen müssen, wenn ihr so wie die Anderen auch von diesem Unternehmen betrogen werdet.
13 aprile 2023
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Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Jamin,
Thank you for your detailed review. We are truly sorry that your experience with EMS did not meet your expectations, and we would like to address the concerns raised.
First, we want to clarify that every step we took in handling your case was driven by the urgency of the situation and with the best interests of your friend’s health in mind. While we understand the language barrier with the emergency doctor may have caused concern, all our medical personnel are highly trained and qualified to ensure patient safety, regardless of the language spoken and ultimately, through the assistance of our team, we were able to ensure the flow of communication and care provided were administered promptly. Unfortunately, the deterioration of your friend’s health impacted the feasibility of the planned flight, and we sympathize with the stress this situation caused. However, this is beyond our control as the service you booked for was due to be carried out via a commercial airline operator who have their own mandate for dictating any form of medical transfer which is strictly regulated and differs per airline. Still, under the circumstances, we offered you alternative sources of repatriation to alleviate your concerns and ensure that the patient could be looked after through a dedicated Air Ambulance instead, with added medical supervision to ensure her safety through the transport; however, these solutions were denied due to budget constraints on your end, inhibiting us from taking any further action on this matter.
Regarding the difference in pricing between EMS and the competition, medical repatriation costs can vary significantly due to factors like flight logistics, medical equipment, and personnel required but most of all the level of quality and care that can be provided. Our pricing, which was communicated transparently from the start, reflects the specialized services we provide and the 5 star service experience which no other provider in the industry can match. We regret that this led to a lack of trust, but we assure you that no services are billed without justification.
In terms of refunds, we apologize for the delay in processing and any frustration caused by the situation. We are committed to ensuring that our clients are treated fairly, and we will review your case again to ensure everything is handled properly. Please be aware that our legal department’s involvement was strictly to resolve the matter fairly and per the terms of your signed agreement with us, and we certainly did not intend to cause further distress.
EMS is dedicated to providing professional, transparent, and compassionate care, and we regret that you feel we fell short in this instance. We are more than willing to work toward an amicable resolution and encourage you to reach out to us directly so that we can finalize any outstanding issues.
Thank you again for your feedback, and we wish you and your friend all the best.
Sincerely,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ms. Miller,
Thank you so much for your kind words! We truly appreciate your trust in EMS Air Ambulance & Medical Repatriation Ltd, and we're glad to have been able to support you. Your feedback means a lot to us, and we're committed to continuing to provide the highest level of care and service in transporting individuals across the world on their terms through our assistance.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
EMS heeft ons als ziekenhuis uitmuntend…
EMS heeft ons als ziekenhuis uitmuntend geholpen bij het transport van een ernstig zieke jonge dame uit Mongolië terug naar huis en alles was tot in de puntjes geregeld en goed gecommuniceerd.
We zijn zeer tevreden over het verloop van het transport per vliegtuig met 2 begeleiders erbij.
18 settembre 2022
Non scritta su invito
Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Vast,
Thank you so much for your wonderful feedback! We are delighted to hear that EMS could assist in the safe and smooth transport of the young lady from Mongolia. Our team takes great pride in ensuring every aspect of the journey is meticulously planned and communicated, so it’s fantastic to know that you were satisfied with the service and support provided.
It’s always a privilege to work closely with hospitals like yours, and we’re glad to have been part of ensuring the patient’s safe return. Should you ever need assistance in the future, we’re here to help.
Warm regards,
The EMS Air Ambulance & Medical Repatriation Ltd Team
Scammed/Opgelicht door EMS Ambulance
Scammed/Opgelicht
Ems-ambulance.com levert dienst van € 28.210,00 niet en geeft geen geld terug
Standpunt van EMS advocaat: Cliënte heeft u op 31 augustus 2021 op de hoogte gesteld van de voortgang van de opdracht door u het voorgaande mee te delen. Deze mededeling viel u tegen waarna u zelf besloot om de opdracht direct te annuleren. Cliënte heeft daardoor niet meer de kans gekregen om het transport binnen redelijke termijn alsnog te verzorgen. Op dat moment was transport weliswaar onmogelijk om dat u simpelweg niet werd opgenomen, maar wellicht was het enkele dagen later alweer mogelijk.
1) Ik heb zowel mondeling als schriftelijk geen toestemming gegeven om de opdracht te annuleren, ik lag doodziek in mijn bed te wachten op hulp van EMS Ambulance, EMS Ambulance kan op geen enkele manier bewijzen dat ik de opdracht geannuleerd heb.
2) EMS had telefonisch aangegeven dat het transport binnen 48 uur naar Turkije plaats zou vinden. Het gesprek moet terug te luisteren zijn.
3) EMS heeft mij dagenlang aan het lijntje gehouden terwijl ik doodziek in bed lag. EMS Ambulance had als ambulance transport bedrijf kunnen weten dat Ministerie van Volksgezondheid van Turkije geen corona patiënten meer accepteerden, want zij hebben contactpersonen in Turkije waar ze samen meewerken, mijn transport opdracht naar Turkije had sinds dag 1 niet geaccepteerd mogen worden door EMS Ambulance. Kort samengevat ook enkele dagen later kon EMS het transport naar Turkije niet verzorgen wegens het besluit van de Ministerie van Volksgezondheid van Turkije. Het opname was absoluut geen probleem volgens Memorial Hospital Istanbul, dit is schriftelijk bevestigd. Echter het transport naar Turkije mocht niet plaats vinden van de Ministerie van Volksgezondheid van Turkije. Het Ministerie van Volksgezondheid van Turkije had al besloten om geen corona patiënten uit het buitenland te accepteerden, dit was al bekend voordat ik om hulp vroeg bij EMS Ambulance, EMS Ambulance had dit moeten weten voordat EMS zijn factuurtje naar mij verstuurde.
Toen als doodziek patiënt is het niet mijn taak om dit ook uit te zoeken, dit had EMS Ambulance hadden moeten.
Ik voel me behoorlijk misleid door EMS ambulance, nog steeds wacht ik op mijn geld, al sinds september 2021.
EMS Ambulance geniet nu van mijn centjes zonder daar iets voor hoeven te doen.
U bent gewaarschuwd! Mijn advies is om geen zaken te doen met EMS Ambulance en uw geliefden niet aan EMS Ambulance over te laten, je wordt opgelicht waar je bij staat, opletten dus! En het gezondheid staat op het spel van u en uw geliefden als u in zee gaat met EMS Ambulance.
12 marzo 2022
Non scritta su invito
Risposta di EMS Air Ambulance & Medical Repatriation Ltd.
Dear Abduraman,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. However, we must clarify that the company under whose profile this review has been submitted, EMS Air Ambulance & Medical Repatriation Ltd, was not in existence at the time of your booking in 2021. Our company was incorporated in November 2022, and therefore, we were not involved in your case.
We recommend directing your concerns to the appropriate firm that handled your transport at the time. We understand your frustration and hope that by addressing the correct party, you will receive a resolution.
Thank you again for your feedback, and we wish you all the best in resolving the matter.
Sincerely,
The EMS Air Ambulance & Medical Repatriation Ltd Team
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