Embark Recensioni 508

TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

My son has an resp, he is 21. We just found out that my son a university student owes over 4000 from CRA.We called Embark - on hold for over 30 mins - no answer - tried online - the person i was chatt... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had many concerns regarding embark products. Erika help me out to make the best decision and answer all my doubts. I am excited to see my kids grow and focus on their studies.

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service was really helpful and patient with all my questions, they also showed me how to navigate my online account. I will 100% recommend.

L'azienda ha risposto

Dettagli dell'azienda

  1. Pianificatore finanziario

Scritti dall'azienda

Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

508 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

FRAUD FRAUD FRAUD!!!!

After reading all the comments I now understand and conclude that this company is a scam. When I had my son 6 years ago, one of their agents hounded me for an appointment to open the account even after asking her severally to give me time. After so many calls I finally agreed. Little did I know that it’s because they want to take advantage of My vulnerable postpartum stage and sell me rubbish!!. NEVER was I informed of the Advisor fees or percentage commission to be charged or any form of transfer fees. I was sold BS in total especially as they saw that I was a young single mother, an international student who knew nothing and had no one to advise me better. So I finally opened the account and started contributing to it. Then it started, the agent had spelt my son’s name incorrectly and had my DOB wrong and my son did not receive grants for the longest time. I was only informed of this a year after and asked to correct the forms. Fast forward to 3 years later, I had an emergency and needed to withdraw the contributions, then they hit me with the news: $1600 would be deducted for commission to the Advisor LOL. I was livid! I yelled, called severally and asked for a manager/Supervisor and all they kept saying was they are sure the agent must have told me. Mind you I work for an investment firm and know all about commissions and trailer fees and if it was mentioned, I would have rejected the offer especially since the percentage was SOSO high. All the phone calls ended in nothing and they all said there was nothing they could do. I left the account open and stopped contributing. 3 years after this incident I decided to start contributing to this RESP but with a different provider so I filled out transfer forms and the provider sends them to Embark. Today I got a call from them asking why I wanted to transfer my account and I said I wanted all my accounts in the same firm and the lady goes “you will have to pay $200 for transfer fees since you don’t have any contributions left or you can keep the account with us and just open a new one for your child with the other firm and start contributing.” Again this was never mentioned to me. So Embark wants to comfortably take away $1800 from me and didn’t care to outline it at the time of the account opening! THIEVES!!! Is it by force to keep an account with you guys? I don’t want to anymore. I don’t mind paying transfer fees but shouldn’t I be informed and given clear picture of what I’m getting into? These people will blindsight you and gaslight you for allowing them to blindsight you. I will NEVER I REPEAT NEVER Invest or let anyone I know invest with you guys and I will be posting and tagging you guys on all social media platforms. Since you have decided to force me to being your client I will make sure I tell everyone who cares to listen my side of the story and how TERRIBLE THIS FIRM IS !!!!!

7 novembre 2025
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Risposta di Embark

Hello . We are sorry to hear about the experience you have had with our company. Previously, old legacy plans did have an upfront fee structure. Over the life of a typical RESP plan, this would equate to roughly a 2.0% management expense ratio. The Embark Student Plan simply charges a management expense ratio of 1.65% and NO upfront enrolment fee charged. Please note that our fees are carefully explained, and they’re prominently displayed in the plan’s prospectus, which is fully aligned with regulatory requirements, including any fees associated with transferring your plan to another promoter. Your feedback is very important to us and we encourage you to reach out to our contact center for further assistance.

Valutata 1 stelle su 5

Terrible company cannot follow simple directions

For years now I have been informing this company someone stole my email address and registered an account with them using my credentials. I have told them a million times to remove the email address and they never do. I get spam emails from them constantly about someone else who I have no connection with.

5 novembre 2025
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Risposta di Embark

Hello Jason, we are sorry to hear that you feel this way. We would love to assist you with any inquiries on your plan(s). If you would like to provide your contact details, then we can have someone get in touch with you.

Valutata 5 stelle su 5

The staff are extremely professional

The staff are extremely professional, patient, and attentive. Embark is the best Canadian company I've encountered in terms of service."

3 novembre 2025
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Risposta di Embark

Thank you for sharing your experience!

Valutata 5 stelle su 5

I had a great experience working with…

I had a great experience working with the Ruman Manchada to open my child’s RESP account. She is very patient, explained everything clearly, and made sure I understood all the details. Thank you for your outstanding service and support!

3 novembre 2025
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Risposta di Embark

We are glad Ruman was able to assist you - thank you for sharing!

Valutata 5 stelle su 5

Great experience

India was a wealth of knowledge and incredibly kind! She made the experience so easy and enjoyable. I learnt so much in the hour we spent on zoom with eachother. It was so nice to have a face to face interaction and she was so patient with me while I dealt with my little.

23 ottobre 2025
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Risposta di Embark

Thank you for sharing - we are so glad India was able to spend some time with you and assist with your post secondary education savings goals!

Valutata 5 stelle su 5

great service...

I had an excellent experience with Ruman Manchanda. she was incredibly helpful and patient while helping me set up an RESP account for my daughter. she explained everything clearly, answered all my questions, and made the whole process smooth and stress-free. I really appreciate her professionalism and friendly attitude — highly recommend.

19 ottobre 2025
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Risposta di Embark

We are so happy Ruman was able to guide you through setting up your RESP - thank you for taking the team to share your experience!

Valutata 5 stelle su 5

Stella was very helpful

Stella was very helpful, explained me everything an easy way.
Very interesting for kids and parents i recommand

23 ottobre 2025
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Risposta di Embark

Thank you for leaving a review - we are so glad you had a positive experience with Stella!

Valutata 5 stelle su 5

I would like to give a big thank to…

I would like to give a big thank to Stella Zhang, She was very helpful and nice to guide me through this process. Would highly recommend her!

20 ottobre 2025
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Risposta di Embark

Thank you for sharing - we are so glad Stella was able to assist you!

Valutata 1 stelle su 5

Scam company

When Embark acquired knowledge First Financial, we decided to transfer our daughters RESP to our bank. We started this process about 10 months ago. Embark keep using delay tactics, wrong documents, ignoring calls to prevent the transfer.

I have been in contact with your organization so has my bank but we just get stalled. Can you give me a contact to call?

8 ottobre 2025
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Risposta di Embark

Hello David. Thank you for reaching out. We completely understand your frustration regarding the delay, and we truly apologize for any inconvenience caused. Please note that our standard processing time for transfer-out requests is 45 business days, provided that we receive all required forms completed accurately. However, if any of the submitted forms are incomplete or incorrect, it may cause delays, as we must wait for the correct documentation before proceeding. If you would like to provide your contact details, then we can have someone get in touch with you to help assist you more efficiently,

Valutata 5 stelle su 5

Palak

I talked to Palak and she was the best 👍❤️

7 ottobre 2025
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Risposta di Embark

That's great - thanks for sharing your experience!

Valutata 5 stelle su 5

I huge thank you to Brahim Titafi for…

I huge thank you to Brahim Titafi for helping me with my child’s RESP. He was really knowledgeable and I was satisfied with his work

7 ottobre 2025
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Risposta di Embark

Thank you for sharing! We are so glad that Brahim was able to provide you with guidance and assist with your child's RESP.

Valutata 5 stelle su 5

Brahim was very friendly

Brahim was very friendly, helped me with everything I needed and answered all of my questions accordingly. He was great to work with!

3 ottobre 2025
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Risposta di Embark

Thank you so much for your kind words! I’m really glad Brahim was able to help and make your experience a great one. We’ll be sure to pass on your feedback. If you need anything else, feel free to reach out!

Valutata 1 stelle su 5

J’ai été confronté à changer mon REEE…

J’ai été confronté à changer mon REEE pour un REEI du au diagnostic de ma fille pour me rendre Compte quand la personne m’a expliqué cette compagnie m’a jamais parler des frais pris au début 4750$ avant même de cotiser pour ma fille….. il ont pris chaque mois un montant que j’étais au courant pour la Gestion mais jamais un Montant proche de 5000$ pour l’ouverture du Compte!!!!
Résultat ma fille a perdue plus de 5000$ car la femme n’a parlé de ce frais jamais je l’aurais inscrit à ce régime avoir sus cette donner au début!!!!!!!!!

26 settembre 2025
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Risposta di Embark

Nous sommes désolés d’apprendre que votre expérience avec notre entreprise n’a pas été à la hauteur de vos attentes. Il est vrai que certains de nos anciens régimes comportaient une structure de frais initiaux. Cependant, sur la durée moyenne d’un régime enregistré d’épargne-études (REEE), cela représentait l’équivalent d’un ratio de frais de gestion d’environ 2,0 %. Aujourd’hui, notre régime Étudiant Embark applique un ratio de frais de gestion fixe de 1,65 %, sans aucuns frais d’adhésion initiaux. Nous sommes convaincus que cette structure de frais est très compétitive sur le marché. Notre stratégie de placement est conçue pour évoluer avec l’âge de votre enfant. Au début, lorsque l’horizon de placement est long, nous privilégions les actions afin de maximiser la croissance de votre épargne. À mesure que votre enfant grandit, la stratégie devient progressivement plus prudente afin de protéger les sommes accumulées. Contrairement aux placements autogérés, souvent perçus comme plus rentables en apparence, notre approche vise à offrir une solution clé en main. Elle vous évite le suivi constant des marchés, la gestion active de vos placements et les démarches pour maximiser les subventions gouvernementales. De plus, vos fonds sont gérés par des professionnels qualifiés, ce qui vous assure une tranquillité d’esprit. Nous restons à votre disposition pour toute question ou pour discuter de votre situation particulière.

Valutata 5 stelle su 5

Professional

Focus, experience and knowledge

24 settembre 2025
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Risposta di Embark

Thank you so much for your kind words! We're so glad our team's focus, experience, and knowledge made a difference. We're always here to help you on your education journey! 🎓

Valutata 1 stelle su 5

Use yourown bank

Use yourown bank. They take fees for everything. When I requested to transfer out, I was told it takes 45 business days to transfer funds. Holding the funds hostage essentially. Nothing in the world take 45 days to transfer.

23 settembre 2025
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Risposta di Embark

Hello Allan Murphy, thank you for your feedback. We have always been transparent about the fees associated with a plan. They are mentioned in the prospectus at the time of sale and on our website. The 45 business days is to ensure that all outstanding funds are applied to the plan before transfer, i.e. grants, income earned, and depending on the plan rebate earned for that period. The time frame also gives time for the receiving company, if there are any errors, to correct and resubmit so that the transfer out can be completed in a timely manner. If you have any further questions then please let us know and we will be happy to assist you.

Valutata 3 stelle su 5

I don't like that they need a photo ID…

I don't like that they need a photo ID to be able to activate your account on line

22 settembre 2025
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Risposta di Embark

Hello RC, thank you for your feedback! Please be advised that our system requires an ID scan as part of the activation process for security purposes. This step is in place to ensure that the account is being activated by the rightful owner, helping to prevent unauthorized access and protect against fraud. The process is fully compliant with our privacy policies and applicable data protection laws, and your information is handled with the highest level of security and confidentiality.

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