I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... Leggi di più
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Scopri cosa dicono le persone
My son has an resp, he is 21. We just found out that my son a university student owes over 4000 from CRA.We called Embark - on hold for over 30 mins - no answer - tried online - the person i was chatt... Leggi di più
L'azienda ha risposto
I had many concerns regarding embark products. Erika help me out to make the best decision and answer all my doubts. I am excited to see my kids grow and focus on their studies.
L'azienda ha risposto
Customer service was really helpful and patient with all my questions, they also showed me how to navigate my online account. I will 100% recommend.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.
Informazioni di contatto
50 Burnhamthorpe Road West, Suite 1000, L5B 4A5, Mississauga, Canada
- 1-800-363-7377
- contact@embark.ca
- embark.ca
3,9
Molto buono
508 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
all i wanted to do was change my…
all i wanted to do was change my contact cell number - you log in and then they send you a text - how the hell can i get the text if your company doesn't have my new number - answer the phone - i can wait 10 min's, even 20 if your not bullshitting me and saying 40 minutes but it is 2 hours
18 marzo 2026
Risposta di Embark
Hello Michael A Van Boekel, Thank you for taking the time to speak with us today. Our apologies for the experience you have had with our company. We are experiencing higher than normal call volumes due to tax season. At Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all feedback very seriously. Your issue has been resolved. If you have any further issues, then please let us know so that we can assist you further.
Avoid this company by all costs.
Avoid this company by all costs.
I request to withdrawal my money and it is been a month and still not processed. What a joke of this company is.
13 marzo 2026
Non scritta su invito
Risposta di Embark
Hello Steve, we would like to apologize for the frustration you have been experiencing and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We were not able to locate you in your system using the name above. You may send an email to contact@embark.ca with details so that we may assist you further and reach a resolution.
Sa devrait être écrit en français
Sa devrait être écrit en français! Suffit que j’ai faite la demande
Attente de 50 minutes avant d’avoir la ligne lorsque j’étais la prochaine. Sa disais tjrs 28 minutes avant de parler à un représentant. Musique trop forte aux oreilles et pas très bonne, endormante!!
12 marzo 2026
Risposta di Embark
Bonjour Lyne, nous vous prions de nous excuser pour votre expérience avec notre entreprise. Vos commentaires sont très importants pour nous. Vos remarques sont pertinentes et seront transmises à notre direction.
Don't expect money anytime soon
I received a letter from the company stating the policy I had terminated (13yrs ago) wasn't fully refunded and to contact them for refund or they would donate the money. I contacted on Jan 30/26 and was told what I needed to do to get the rest of my money. Feb 5/26, I phoned because I received an email they couldn't find my account. The man I spoke to had me send the documents again, after he found the account, he reviewed all the documents, gave me a new case# and told me I should receive a refund in 10 days. Feb 27/26, I phoned back to find out what was wrong, The agent tried contacting accounts but there was no response. March 4/26 I phoned again! After being in queue for an hour the agent kept giving false excuses and stalling for time while he made his tea, told me it would be another 30 days before I received my refund, then hung up on me. Today is March 12/26 and I still do not have my refund! This is unacceptable and unprofessional.
12 marzo 2026
Non scritta su invito
Risposta di Embark
Hello Kellan W, we understand your frustration with the experience you had with our referral program. We value your feedback and will use it to improve our customer service processes. We have sent a request to get more information so that we may assist you in resolving this matter.
Very clear and understanding
12 marzo 2026
Risposta di Embark
Hello Hao Chen, thank you very much for your positive feedback. We are happy that we were able to assist you.
embark is very trusty and customer…
embark is very trusty and customer service agent are very helpful and politly
11 marzo 2026
Risposta di Embark
Hello Shiromini Rajakaruna, thank you very much, we appreciate the positive feedback.
Risposta di Embark
Hello Urszula Plata, thank you for your feedback. Have a wonderful day.
Do not use this company
Customer service is a joke. 48hrs to respond to any inquiries!!! Performance of the investment is beyond poor especially in a time where the market was strong and returns were high. They make it as difficult as legally possible to withdraw money. Do not use Embark! You will thank me later.
10 marzo 2026
Non scritta su invito
Risposta di Embark
Hello John Carpenter, Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you.
We apologize for any extended delays in responding to inquiries. We are experiencing higher than normal volumes because it's the tax season and many customers looking into their tax receipts.
Withdrawing the funds for school purposes is simple and straight forward, and requires an activated online account. Withdrawing funds for Non Educational purposes requires a paper form and in some cases dual signatures. Depending on where you fall in to the categories then you may have to do a couple of extra steps.
If you have had your plans with us since the 2000s, then they have gone through the at least 2-3 Subscriber votes between 2014, and 2023 would which have changed the investment strategies over time. Regardless of whether it was Heritage or Knowledge First Financial, then you would have had a group plan, which would have been in a fixed asset mix for a number of years and not growing with the beneficiary as our current plans that are on the Glide Path investment strategy.
The estimated funds that you were told at the time of purchase was based on past performance and was not a guarantee of future results.
All RESPs are affected by the financial market, thus any income will fluctuate over time. Embark Student Corp has low-medium risk portfolio investment with the Glidepath feature to maximize the return on the children's RESP.
Older plans that are just maturing or have matured would be at the graduation stage of the investment which means it would be heavily invested in bonds. Younger plans would be at the earlier stage of the investments which means most of the funds would be in equities which would allow the customer to save more for their child.
We understand that you are frustrated with the outcome of the investment. However, since the projection was at a point in time and assumed many factors which were beyond our control and contained hypothetical data, as well as was based on a number of assumptions that could not be predicted, then the information provided on the Illustration could not be used to predict future outcomes.
Risposta di Embark
Bonjour Valérie Trépanier, merci pour vos commentaires positifs.
The waiting time to talk to someone was long
The waiting time to talk to someone was extremely long
9 marzo 2026
Risposta di Embark
Hello Nancy Y Lacelle, thank you for your feedback. Our apologies for the experience that you have been having with our company. We have been experiencing longer than usual wait times due to the tax season. Thank you for your patience and understanding.
Excellent Service
I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they were fully resolved.
She went above and beyond; especially after I had been waiting for such a long period of time. Her level of care and professionalism made a real difference. I would gladly call back again knowing she would be the one assisting me.
23 febbraio 2026
Risposta di Embark
Hello Richard, thank you for your positive feedback. We’re so glad to hear that Jenina was able to assist you and provide the support you needed. We truly appreciate you taking the time to share your experience and look forward to assisting you again.
Great experience!
20 febbraio 2026
Risposta di Embark
Hello Chris, Thank you for your positive feedback. We are happy to hear you had a great experience.
The person was knowledgable helped me…
The person was knowledgable helped me with what I had to get done great experience
18 febbraio 2026
Risposta di Embark
Hello Larry Paul Simmons, thank you for your feedback. It is truly appreciated, and we are so glad to hear that you had such a positive experience.
La pire
Tellement compliqué d'avoir notre argent ça tourne en rond depuis des mois on se dirait dans les 12 travaux d'asterix pas un agent dit la même chose c'est épouvantable
18 febbraio 2026
Non scritta su invito
Risposta di Embark
Bonjour Justine Mailloux, nous vous remercions de votre retour et souhaitons vous aider à résoudre ce problème. Afin de vous retrouver dans nos fichiers et de vous contacter, nous avons besoin de plus d'informations. Merci.
I called and waiting for over an hour…
I called and waiting for over an hour and the call disconnected. This my 3 rd call. Not helpful at all
12 febbraio 2026
Non scritta su invito
Risposta di Embark
Hello HananeMTL, thank you for you feedback. We have been experiencing a higher than normal call volume for the past few weeks due to the commencement of Winter semesters. If you need assistance, you can also reach out to us through Chat or Email, and we'll be happy to help.
Maybe a scam
They won't give you any bonus they claim to sign up, they won't return emails, phone back, and won't allow a return of contributions, stay far away from this company!
Their reply under this is a flat out lie. They made no attempt to contact until I made this post they did send me a form now to get contributions back, if it's successful I'll change review from maybe a scam to just a really terrible company also it wasn't a refer a friend bonus it's a sign up bonus. Don't use this company!
29 gennaio 2026
Non scritta su invito
Risposta di Embark
Hello Daniel Jessome, we understand your frustration. According to the Terms and Conditions of the Refer A Friend Bonus, The referred person has to open an plan with Embark Student Corp in order for you (the referrer) to get the bonus of $200. If the person did not open a plan with Embark Student Corp, then the bonus would not be paid to the referrer.
Net contributions are returned to customer once we receive a signed letter requesting to close the plan or we received a signed non post secondary form.
Attempts were made to reach out to you, however, we were not successful. However, we will share your feedback with the relevant teams to review our polices and procedures.
Thievery
I received a notice to "Claim your RESP funds today!" I received it in December. The company claims they sent it in July of the previous year. There was no date on the notice nor was there a post mark indicating the date of mailing. The company denied my claim stating it had been over 90 days from when the notice was sent when in fact I received it in December, less than 30 days ago.
I feel ripped off, therefore; I declare Embark a scam, taking parent's money and keeping it.
I will widely report this.
28 gennaio 2026
Non scritta su invito
Risposta di Embark
Hello,
We’re sorry to hear about your experience and understand your frustration. We value your feedback, and after reviewing your complaint, we will be issuing the funds. Thank you for bringing this to our attention.
I'm writing to warn others about the…
I'm writing to warn others about the nightmare I've experienced with Embark. I opened an RESP for my autistic son when he was 3 months old (2018), but when I realized it wasn't suitable for his needs. I requested a transfer to an RDSP account, but Embarks lack of RDSP privileges wasn't disclosed. I've been trying to transfer the funds to Scotia Bank's RDSP for 6-8 months, with ZERO progress. Despite multiple follow-ups, they've ignored my requests and failed to transfer the funds.
Embark's customer service is abysmal, and their inaction is putting my child's future at risk. If you value your child's financial security, STAY AWAY FROM EMBARK.
1/5 stars - I would not recommended to anyone ever.
22 gennaio 2026
Non scritta su invito
Risposta di Embark
Hello Jamcy James,
Thank you for contacting Embark Student Corp. We take customer satisfaction seriously and appreciate you bringing this matter to our attention.
We apologize for the frustration you have experienced and value your feedback, which helps us identify issues and improve our services.
Please note that Embark Student Corp facilitates RESP-to-RESP transfers only. As a regulated organization, we require corrected and complete forms before proceeding. Unfortunately, we are unable to process the RDSP transfer until the required documentation is received. Once the completed forms are provided, we will be pleased to assist with your transfer.
Thank you for your understanding.
Sincerely,
Embark Student Corp
The Impact and advantage of helping children's education through the government grant.
The professionalism of Stella and how she was able to explain with so much dexterity.
19 gennaio 2026
Non scritta su invito
Risposta di Embark
Hello Lateef Ibrahim, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Stella.
Risposta di Embark
Bonjour Gervais, merci beaucoup pour votre retour positif.
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