Eluzo Recensioni 113

Risposta di Eluzo

7 giu 2025

Hi Kurt,

Thank you so much for your kind words! We’re thrilled to hear you’re loving your piece, nothing makes us happier than knowing our jewelry is shining bright in your collection ✨

Wishing you many bold, stylish moments ahead, thanks for being part of the Eluzo journey!

Warmly,
Sol
Eluzo Support Team

Risposta di Eluzo

18 mag 2025

Hi Pamela,

We're truly sorry to hear about your experience and completely understand your frustration — delays like this are never what we want for our customers.

We’ve checked your tracking (YT2512321272087820), and your package is currently in transit. As of May 12, it cleared customs in New York, which means it's now in the final stage before delivery. You can follow the tracking here:
https://t.17track.net/en#nums=YT2512321272087820

Unfortunately, customs delays are beyond our control and can vary depending on the location and volume at the time. That said, your order is nearly there, and we truly appreciate your patience.

Also, we noticed we didn’t receive any messages from you about this — if you ever need help, our team is always here for you at support@eluzo.co and happy to assist.

We hope to have the chance to make this right for you.

Kind regards,
Sol
Eluzo Support Team

Risposta di Eluzo

18 mag 2025

Hi Keanu,

Thank you for taking the time to share your experience — we truly regret that it didn’t meet your expectations.

We’d like to clarify a few things to help bring transparency to the situation. Our support team responded in a timely manner, and we always do our best to help every customer based on the specific issue. In this case, the rings were shipped in the sizes selected during checkout — we didn’t receive any indication that the wrong sizes were sent by mistake.

If there had been an error on our end, we would have immediately asked for photos showing the ring measurements so we could escalate the issue to our warehouse team and take responsibility with a replacement or refund. That process is in place to make sure any mistakes are resolved properly.

That said, we do understand your frustration about return shipping costs. At the moment, our return policy does not include pre-paid labels for size-related returns, but we’re actively working to improve that in the near future.

If we made a mistake on our end and sent the wrong sizes, we’d absolutely take full responsibility and send free replacements immediately.

To verify this, we kindly ask you to send us photos of both rings next to a ruler or ring sizer, clearly showing their inner diameters. This will help us confirm if there was a sizing error on our part and allow us to ship the correct sizes right away, free of charge.

We’d love to resolve this and restore your confidence in us. Please reach out directly to support@eluzo.co so we can get started on the replacement.

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Kristian,

Thank you so much for the kind words — we’re thrilled to hear you’re loving the rings, especially the Mafioso! It’s one of our personal favorites too.

We’re also glad to know the shipping went smoothly and everything arrived in perfect condition. Your support truly means a lot to us.

If you ever need anything or want help picking out your next piece, don’t hesitate to reach out!

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Rick,

We’re really sorry to hear about your experience with the bracelet — that’s certainly not the quality we aim to deliver, and we appreciate you bringing this to our attention.

While issues like this are very rare, we take them seriously and have already reported this to our manufacturing team for review. As part of our warranty, we’d be happy to send you a replacement bracelet — either the same design or a different one of your choice.

Please reach out to us at support@eluzo.co so we can make this right as quickly as possible.

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Fred,

Thanks so much for your review — we’re really glad to hear you’re enjoying the ring and loving the style!

Smart move pairing it with another silver ring to anchor the fit, we love hearing how our customers make the pieces their own. If you ever need help with sizing for future purchases, we’re happy to assist.

Thanks again for choosing Eluzo!

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Aman,

We truly appreciate you taking the time to share your experience, and we're very sorry for the frustration and delays you encountered.

First, to clarify — the exchange fee was indeed waived as promised, and your replacement order was shipped and delivered. You can track it here for reference:
https://t.17track.net/en#nums=YT2510121272122270

Regarding the communication delays: unfortunately, some of your emails were unintentionally filtered into our junk folder, which caused us to miss your follow-ups initially. We're now monitoring those folders more closely to prevent this from happening in the future.

We also recognize that this all came during a time when holiday processing delays affected our usual turnaround time, and we completely understand how frustrating it must have felt to be left without timely updates.

Please know that your feedback has been taken seriously — and we're actively working on improving our systems and response flow so future experiences are smoother.

If there's anything else you'd like to share or need support with, don't hesitate to reach us at support@eluzo.co — we’re here to help and truly want to make this right.

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Naomi,

Thank you so much for your thoughtful review — we're really glad to hear you loved the quality of the rings!

We appreciate your understanding about the shipping time and are happy to know the tracking updates helped. And no worries at all about the sizing — it happens more often than you think! If you ever need sizing guidance for a future order, we’re always here to help.

Thanks again for your kind words and recommendation — it truly means a lot to us!

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

18 mag 2025

Hi Fred,

Thank you for your review — we’re really sorry to hear you haven’t received your order yet.

We’d love to look into this for you right away. Please reach out to us at support@eluzo.co with your order number, and we’ll provide a full update and help resolve this as quickly as possible.

We’re here to help and want to make sure your order reaches you safely.

Kind regards,
Sol
Eluzo | Support Team

Risposta di Eluzo

25 mar 2025

Hi Jayden,
Thanks so much for the kind words. We’re glad we could assist and keep things smooth for you throughout the process. If you ever have more questions or need anything else, we’re just a message away.

Best regards,
Eluzo Team

Risposta di Eluzo

25 mar 2025

Hi Dante,

We’re sorry to hear about your experience and truly appreciate your feedback. While we’re proud to offer global shipping and work with trusted fulfillment partners overseas, we understand expectations can vary.

Regarding the return process, our team provided the return address and instructions after you reached out, and we’re always here to clarify anything further. We understand international return costs can be high, which is why we recommend reviewing our return policy before placing an order.

We’re constantly working on improving every aspect of the customer journey and take feedback like yours seriously. If there’s anything else you’d like us to address, feel free to reach out to support@eluzo.co and we’d be happy to assist you further.

Best regards,
Eluzo Team

Risposta di Eluzo

25 mar 2025

Hi Pedram,

We’re sorry to hear about the sizing issue and any delay in response. That’s definitely not the experience we aim to provide. Our support team strives to respond to every message within 24 to 48 hours, so we’ll be looking into what may have gone wrong here.

If you’re still in need of an exchange, please reach out again at support@eluzo.co and we’ll make sure it’s handled properly. We appreciate your feedback and hope we can make this right for you.

Best regards,
Eluzo Team

Risposta di Eluzo

25 mar 2025

Hi An,

We’re sorry to hear you feel this way. While our products are designed in-house and fulfilled through our international warehouse partners, we understand how the shipping timeframe and experience can impact trust. We do our best to be transparent about estimated delivery times, which typically range from 7 to 12 business days depending on location.

We’re a Canadian-based brand and stand behind the quality and service we provide. If your order is still in transit or if there’s anything we can assist with, please don’t hesitate to contact us at support@eluzo.co so we can make things right.

Best regards,
Eluzo Team