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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The clothes are cute the quality is great but I’m giving them 4 stars because I had an issue with my order that needed to be resolved and they never got back to me.

Valutata 5 stelle su 5

I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Leggi di più

Valutata 1 stelle su 5

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

110 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Groovy coat

Heyyy, I loveee the material of the Lil Kim coat. I get loads of compliments, so thats a plus.
Just a lil note that the left pocket was ripped :(

Xx Gabs

15 ottobre 2022
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Risposta di Elsie & Fred

Hey Gabs! Thank you very much for the feedback. Ahhh im very sorry. Please pop us over a message on sales@elsieandfred.com and ask for Elly, tell her Ryan sent you. I'll get it sorted for you x

Valutata 5 stelle su 5

Amazing!

Great fit over all, trousers are quite long, but I’m short so no ones fault!! Delivery was quick and the over all experience was good. Would def buy from here again!

3 ottobre 2022
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Risposta di Elsie & Fred

Thankyou very much for the feedback Sally! We're always working on our sizing so hopefully we can find something perfect for you soon x

Valutata 5 stelle su 5

Omgggg just received my coat and I'm…

Omgggg just received my coat and I'm absolutely buzzin !!! Its amazing.. really well made and fits perfect...thank you sooo much.. I love it and 2 days free delivery is even better.. thank you

16 settembre 2022
Non scritta su invito
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Risposta di Elsie & Fred

Ahh thank you very much for the feedback Sarah, so so glad you love it xxxx

Valutata 1 stelle su 5

Ordered an coat still waiting after 11…

Ordered an coat still waiting after 11 days no communication emailed at least 6 times now not one response

9 settembre 2022
Non scritta su invito
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Risposta di Elsie & Fred

Hey Kieran! Thanks so much for the order ❤️ I can see that it was ordered 9 days ago and should be with you by now to be honest, but Royal Mails strikes are currently causing chaos. In regards to the emails, replies to our newsletters don't go into the same area as customer enquires, but i'll make sure the team are on it right away and we'll get you your coat! x

Valutata 5 stelle su 5

Caring company

Beautiful looking item.
Great communication due to royal mail strikes my item was delayed.
But they replied to my frustration and really did seem to care about each individual order.
Brilliant customer experience

6 settembre 2022
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Risposta di Elsie & Fred

that's hella sweet, really really appreciate that Mark

Valutata 5 stelle su 5

Items arrived super fast and amazing…

Items arrived super fast and amazing quality 👌 staff communication was 10/10, will definitely buy from these guys again ❤️

5 settembre 2022
Non scritta su invito
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Risposta di Elsie & Fred

Thank you Paul! Appreciate you my man x

Valutata 1 stelle su 5

three of the same jumpsuit???

The customer service is great they are very nice and understanding. However who is shipping the products isn’t reading the sku# correctly or whatever is happening because they have sent me THREE of the exact same jumpsuit that I DONT want. The jumpsuits have the same name but different pattern names and they just can’t get it correct. I’m on day 2 of waiting for them to respond so I can get my refund because I’m not willing to try again it’s obviously not going to work out.

2 settembre 2022
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Risposta di Elsie & Fred

Very true Danielle. We have discovered that we've indeed got two different jumpsuits that are the same SKU. It's now been sorted but we appreciate the frustration mi amor ❤️ im sat next to the boss, he says email him on ryan@elsieandfred.com for a discount as a sorry x

Valutata 2 stelle su 5

Not size inclusive at all!!!

Not size inclusive at all!!!! I’m a small/medium in everything I wear and I ordered a medium sweater from them. Fits like baby clothes. Won’t go over my chest and the sleeves don’t pass my elbows. I can’t imagine what it would be like shopping here as a plus sized customer. Feels cheap too. I want my money back.

25 agosto 2022
Non scritta su invito
Valutata 2 stelle su 5

Sizing

Ordered a bikini and was so excited but I’m majorly disappointed with the sizing.

I’m 5ft 8, a size 8, with chest B cups and ordered XS in both the bikini top and bottom. Baffled with the sizing of the XS bikini top as it’s so big?The surface area is huge, one cup can cover my whole face. It’s so unflattering on a size 8 chest, made me look like a little boy, so much extra fabric. I can’t even imagine how big the size S (small) is. Looked like they’re made for very large chested girls and I just think on average girls who buy XS don’t have massive double D’s (.)(.) I wish I could fill them! 😅 Maybe I’m wrong and now a size 8 is actually bigger than it used to be.

I think it is still a gorgeous bikini, the colours and design are super cool. It’s a shame it doesn’t fit and considering that would be my size on every other clothing website.

It cost €52.85 in total for the Hypnotize MultiWay Bikini Top and Briefs in Animal Print

22 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Bootyfully bombastic

Ordered a sexy little psychedelic-esk playsuit and oh my gawdddd it’s gorgeous, y’all doing gods work and I’m not even religious, thank you ❤️

20 agosto 2022
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Risposta di Elsie & Fred

Looooool love this so much xxxx

Valutata 5 stelle su 5

Amazing!

Absolutely love my items so much! The material is such good quality and the clothes are so flattering :) really pleased x

18 agosto 2022
Non scritta su invito
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Risposta di Elsie & Fred

Thank you Merion. What a beaut name btw x

Valutata 5 stelle su 5

Great clothes

Great clothes, got them on sale so a great price too. Got so many compliements at a festival.

16 agosto 2022
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Risposta di Elsie & Fred

Thank you Mel ❤️

Valutata 1 stelle su 5

Poor!

Hi, I offered 2 items a month ago, money was taken out of my account. I have not received any update. The items never arrived, 4 weeks… poor service!

I was supposed to go on holidays.. been a an back, so not even sure if I will get anything. So hard to contact this company. Don’t buy, unless in the UK!

12 agosto 2022
Non scritta su invito
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Risposta di Elsie & Fred

Hi Maureen ♥️ I can see you ordered 2 weeks ago. From the tracking I can see the item is stuck in customs which unfortunately we don’t have any power over. I do appreciate that is frustrating as you wanted the items for your holiday but if you do contact sales@elsieandfred.com we can get it looked into further for you and sorted x

Valutata 1 stelle su 5

Don’t waste your time here

I wouldn’t bother shopping with Elsie and Fred, on one order I placed I was told 2 items had stitching errors and I thought maybe it was just a one off, but on my next order I was told my items are out of stock due to a ‘system error’ this is completely unacceptable, considering they still took my money, I’m glad I didn’t receive my items In The end as my friend has had to return the items she has ordered due to such poor quality for the price you pay, I will shop at zara ect in future.

9 agosto 2022
Non scritta su invito
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Risposta di Elsie & Fred

Hi Tasha, I'm so sorry you haven't had a good experience. In regards to the stock issue, we can't always rely on the tech, we're working on it. The quality we take great pride in so im very sorry you haven't received the quality you should have. I have spoken to my boss and it will be sorted out directly. We cannot have you leaving us to go to Zara, lawd. Ryan@elsieandfred.com. He said he will give you a big discount and a bigger sorry. x

Valutata 5 stelle su 5

First time ordering from this company…

First time ordering from this company and I have been so impressed. The quality of the clothes is amazing, love their sustainability/equality focus and the prices are good for the quality you get. Definitely items that will wear more than once and not just wear it once and forget about it. Customer service is also great their replies feel like you're talking to an actual human who cares about your question/concerns and not just automated. Will definitely be shopping with them again and recommending it to friends!

6 agosto 2022
Non scritta su invito
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Risposta di Elsie & Fred

This got me a bit emosh. Thankyou so so much Zih ♥️♥️♥️

Valutata 5 stelle su 5

Great customer service experience

Excellent customer service experience when I got in a spot of bother! Product of a good quality and I am overall very happy with my experience and cannot rate them highly enough!

1 agosto 2022
Non scritta su invito
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Risposta di Elsie & Fred

Ah thank you so much Joanna we truly appreciate the words ♥️♥️

Valutata 1 stelle su 5

Appalling

I placed an order on 8th July for 2 items. I received an email notifying me I will be updated when the items are shipped. I hadn’t heard anything by 14 July so I emailed just enquiring when they expected to dispatch my items. I received the response:
« It looks like this order is due to be shipped tomorrow xo

Thanks so much, « 

The items were not shipped the following day. I followed up again, 10 days after the initial purchase to now be told that due to a system error the items are actually out of stock.

Very untrustworthy and incompetent.

19 luglio 2022
Non scritta su invito
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Risposta di Elsie & Fred

Hey Olivia! I can’t apologise enough for this. We’ve let you down and I’m super sorry. We’re working on a tech issue but this should have been sorted a long long time before getting to this point. If you email Ryan@elsieandfred.com I’ll make sure we make this up to you and get it sorted x

Valutata 1 stelle su 5

wouldn't recommend

unfortunately put some of these clothes on my birthday wishlist and was very disappointed to hear the struggles my mum had getting these items for me. There was a dress ordered separately which didn't arrive for weeks after receiving the email saying it had been delivered. After opening the jumpsuit on my birthday we found a big split down the side which hadn't been sewn properly and after sending pictures and messaging the company we got told we could have £15 off our next order or to get the item fixed by someone near us. Not good enough for a ruined outfit. Prices aren't cheap from this shop so we expected a better quality. overall pretty disappointing

5 luglio 2022
Non scritta su invito
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Risposta di Elsie & Fred

Hey Imi,

After seeing your review I spoke to my colleague about the situation. They have omitted that all of the options available weren’t presented to you properly as we didn’t have the item in stock at the time to replace the faulty. I am very sorry the situation didn’t pan out but I’d you email us at Ryan@elsieandfred.com I will sort it out for you ASAP and resolve the situation. That’s a promise! X

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