Elite Removal Recensioni 26

Incredibly professional, I was nervous about moving so many items but Ali was amazing. He really took the time to listen to me and he and his team saved me a lot of time and stress. I would not hesitate to use them again in the future. It was the easiest move I’ve ever had, thanks to the care and quality of service I received!

We are a business customer who had some antique and delicate furniture moved nationally. The team from Elite made the whole thing really easy, they were organised, careful, and packed everything properly for the long trip from Edinburgh down to the south west of England.

Ali and his team were great to deal with from start to finish. Friendly, professional, and just got on with the job. Really happy with the service and would happily use them again.

Quick and great service. Will use again

Many thanks. Fast, effective and happy with the price. I will definitely use it again.

Excellent service, quick to reply, competitive pricing, friendly service, delivery in great time.

Great service, Ali was friendly, professional and flexible with his schedule!

I recently used Edinburgh Removal Company to help move my daughter into her new flat, and they were absolutely amazing! The whole team was fast, efficient, and super organised, they made what could have been a stressful day feel smooth and easy.

A special mention to Ali, who was not only trustworthy and reliable, but also brought great energy and fun to the day. It’s rare to find people who are both professional and genuinely kind, they really went above and beyond.

If you’re moving in or around Edinburgh, I honestly couldn’t recommend them enough! 🚚💪

Best removal service in Edinburgh! We called last minute on Saturday evening and the van was at our flat Sunday morning! Everything run smoothly and on time. Will definitely use again, and recommend to everyone!

Ali and his team have helped us move twice now, and each time everything has gone smoothly. They’re punctual, quick to respond, and always both friendly and helpful. Ali was well organised with the boxes and space, which made a big difference on moving day. Patient and easy-going, with a great sense of humour, he managed to make me smile through what could have been a stressful process. It’s not easy to find a company this good—I highly recommend them, and we’ll definitely use their excellent services again.

Everything was perfect from start till the end.
Very careful with the furniture and fragile items
They were very professional
Prices very clear .... no hidden costs
Highly recommended

Ali has helped me with several moves, all have gone on time, smoothly and as expected. Value for money and an all round good experience.

EDIT: PLEASE note. I am not a "friend" or "family" member. I am an unbiased professional making this review from what I have personally witnessed. Trying to strong arm a disabled woman, to intimidate her is inexcusable. I will be encouraging my client to contact authorities if it continues
Update 18/10/25: Now Elite removals have tried to say they are not the movers. Forgetting that there are receipts for payments, and their own link leading to trustpilot to leave a review. Damages that have been totalled now to items is over the cost of what my client paid. Beware! Record EVERYTHING with this company

[In brief: Please be wary of this service.
Use at your own risk.
Make sure to take pictures, video and have witnesses.
Make sure there is a contract to state what is covered in the hire.
Make sure you get receipts/invoices itemising the hire.]

I'm writing this on behalf of a disabled woman I'm helping.
At first, it seemed that the move was going to be great. The gentleman was charming, funny, and reassuring. The family had been struggling with getting things sorted but, had things bubble wrapped, boxed up, labeled, etc. They were still working at this even up to things getting moved.

The first red flag was the pressure to pay to the gentleman's personal account.
My client, instead used the on-sight, invoice payment option by card.
After speaking to the gentleman, it was agreed for a 5 hour hire. She had originally wanted longer. To make sure there was plenty of time and no rush.
But, he talked her down to 5 hours. This turned out to be due to what he claimed would be a "cheaper" cost per hour if it went over.

The next red flag was that the order went through 'Sam removal'. Up until the end of the day, my client thought that was who they were dealing with(he even wore a shirt with that on it). Someone listed with badges associating themselves with the guild of movers, the Ombudsman, etc. 'Elite removers' are NOT associated with those organization. This has been confirmed directly from those associations.

With multiple witnesses present, they told my client that they were going to take one load, then come back for a second. They did NOT allow my client time to get to the new location. Instead pushed for them to go on their own. But assured her, it would all be OK.

They said it would be "1 hour up, 20 minute unload, 1 hour back..."

It was not.

They came back for what was supposed to be another full load. To finish the job. They refused to do that.

My client took an uber to the new location as the movers left the old location.

Upon arriving to the new location, where other people that were meeting them were at, it was found to be NOTHING as they have said. First was them damaging the neighbours grass. Second was the overwhelming situations the movers had created.

Being in full knowledge that the woman is disabled, with limited mobility, they have stacked EVERYTHING, in what is the lounge. Boxes, furniture, etc to the ceiling. There is pictures and video recording this.

As the movers were bringing items in from the last -half- truck load it was noted that items were broken, boxes open, etc.

My client, in front of the mover, paid the invoice in full. Through the website. The man didn't like this. My clients daughter and herself, kept telling him it was paid. That he can see the invoice. THAT was when the gentleman said to her that the site was for Sam removal, but he was trying to switch to elite Removals. That she should have paid to his bank account.

It was only AFTER the situation, that he informed her it was not the same company.

He left my disabled client and her daughter stuck, unable to move items, many things broken and/or needing repair. His "charming and funny" personalty has changed dramatically. No acknowledgement of the damaged items, no information how to contact their insurance, no offer to pay repair/replacement.

She had used her savings to pay them and they took advantage of her and have left her in a desperate situation.
Not only did people that were there take pictures as proof, but, I have as well. As well as video.
We have also taken statements from people that witnessed this.

We called the guild to find out that, NO, 'elite removals' are not part of their affiliated removers.

The gentleman may be very charming when he is making a sale, but not so much, when he is leaving broken items, ruined furniture and a disabled family stuck.

He was paid. There is proof of this. So this was not a question of him getting stiffed on money. He recieved his payment then didn't care how he treated their things.

Please be wary of this service.
Use at your own risk.
Make sure to take pictures, video and have witnesses.
Make sure there is a contract to state what is covered in the hire.
Make sure you get receipts/invoices itemising the hire.

Ali was super helpful from the first stages of getting quotes. We had problems with timings as was a new flat and picking up keys, he was flexible, changing his busy schedule on the day to fit in our removal. Very friendly and quick, would definitely recommend Elite Removal, cheery and a good cost, many thanks to these lads!

Very good driver and helpful to organized and help to bring everything on the second floor. Very funny guy as well, making easier all the work.
Great experience

The best moving company in Edinburgh! Ali is so lovely and made our move so much easier. Fair price, on time and with so much care!!

This company is abhorrent, rude, disrespectful, damages the property moving in, leaves half a job, over charges and then when you make formal complaints is insulting, dismissive and disrespectful. The worst company I have dealt with.
DO NOT TRUST THE DODGY REVIEWS.

These 2 Ali & Arub were on time efficient courteous & on the ball my stuff was handled with care, also price & service was top notch highly recommend to family & friends great service.

Great experience, highly recommend.

Ali is absolutely amazing!
He went above and beyond to help me build a climbing dome for my little one. It's not something he usually does, but when he saw me struggling, he didn’t hesitate—he brought his friend Mahmoud along and came to help my husband and me.
5 stars for his kindness, generosity, and incredible support!

Very professional and careful when doing the moving.