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Elani is a UK-based destination for authentic preloved designer luxury, offering a carefully curated selection of handbags, watches, shoes and jewellery from some of the world’s most renowned luxury fashion houses. We believe luxury should be timeless, accessible and purchased with complete confidence. Every item we offer is professionally authenticated, thoroughly inspected and honestly described before being listed for sale. Our detailed condition reports and high-quality photography ensure that every customer knows exactly what they are purchasing. At Elani, authenticity is at the heart of everything we do. We are committed to sourcing genuine luxury pieces and providing a shopping experience built on trust, transparency and exceptional customer service. Whether you’re investing in your first designer handbag or adding another iconic piece to your collection, we strive to make every purchase seamless and enjoyable. We are passionate about sustainable luxury and believe that extending the life of beautifully crafted designer pieces is both environmentally responsible and financially rewarding. By choosing preloved luxury, our customers enjoy exceptional quality while supporting a more circular approach to fashion. Customer satisfaction is our priority. We pride ourselves on honest communication, secure packaging, prompt dispatch and dedicated after-sales support. Every order is handled with the same care and attention we would expect when purchasing luxury ourselves. At Elani, you’re not simply buying a luxury item, you’re investing in authenticity, craftsmanship and confidence.
Shotts, Regno Unito
3,4
2 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I purchased a Birkin 25 from this store and couldn't be happier. It arrived safely and securely, with careful packaging. It came with an Entrupy certificate, which I was able to verify myself, so I knew the bag was legit and authentic. The bag itself is absolutely beautiful and exactly as described. I'd happily buy from them again and recommend them to anyone looking for authenticated preowned luxury.
Spend your money, take your chances.
No reviews, no company accounts on any of the Nigerian directors companies, no proof they are trading, no retail outlet, address on file is a residential address in an estate.
Quality website, but would recommend collecting in person, not paying in advance and taking a detailed guide of how to spot counterfeit merchandise.
Risposta di ELANI
Dear Reviewer,
Thank you for your feedback. While we respect everyone’s right to express their opinion, we believe it is important to correct several factual inaccuracies in your review.
Our Company Registration
Eliana Luxury is the trading name of Eliana Reloved Luxe Ltd, a UK limited company incorporated on 30 July 2026 and registered with Companies House.
Our registered company name, company registration number and business information are clearly displayed in the footer of our website and can be independently verified through the official Companies House register.
As a recently incorporated company, our first annual accounts are not yet due. The absence of historical company accounts does not mean a business is unregistered or not legitimately trading.
Our Business Location
Eliana Luxury operates as an online luxury retailer with a designated collection point available strictly by prior appointment. We do not operate or advertise a walk-in retail store.
A residential collection address does not invalidate our business operations.
Your Enquiries and Our Responses
On 22 October 2026, we received an enquiry concerning the purchase of a Chanel handbag and delivery to Guernsey.
Our customer service team responded promptly and took action to accommodate the delivery request by adding Guernsey to our available shipping destinations.
When further questions were raised regarding our collection location, we also provided clarification about our appointment-only collection arrangements.
We would like to emphasise that no purchase was completed, no payment was received, and no product was supplied in connection with these enquiries.
Nevertheless, our team dedicated time to answering the questions raised and making adjustments to our delivery options to assist a prospective customer.
Product Authenticity
We take product authenticity seriously. Our luxury items undergo authentication assessments, including physical inspections and, where applicable, independent authentication services such as Entrupy.
We welcome genuine questions regarding authenticity and are happy to provide relevant information about individual products.
Our Commitment to Transparency
We understand that purchasing luxury goods online requires trust, particularly when dealing with a newly established business.
However, we believe reviews should accurately reflect the experience received and distinguish between verified facts, personal concerns and speculation.
Our company information is publicly available, our collection arrangements are clearly explained, and our customer service team responded promptly to the enquiries received.
We remain committed to transparency, professional service and building lasting customer confidence.
Kind regards,
Customer Care Team
Eliana Luxury
Trading name of Eliana Reloved Luxe Ltd
www.elianaluxury.com
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