Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was fed up with other suppliers saying in stock, taking payment then saying out of stock for the el campo firepit. Excellent service and delivery from Eco Fuego,, would totally recommend.

Valutata 5 stelle su 5

Absolutely LOVE our Eco Fuego which we recently treated ourselves to as a wedding anniversary present. Our fire arrived well packaged and only a few days after our order. We live on an estate and bein... Leggi di più

Valutata 5 stelle su 5

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... Leggi di più

Valutata 5 stelle su 5

Exceptional customer service. Fab product! Love it. Would highly recommend. An issue with wrong colour being delivered but was no problem to resolve, fast and without hesitation even though I’d had it... Leggi di più

Dettagli dell'azienda

  1. Giardino

Scritti dall'azienda

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

185 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A fun product!

There was some damage to the fire pit upon arrival sadly, but I didn’t need to worry as my phone call was answered straight away and the damaged part replaced quickly and efficiently. Great, fun product and incredibly helpful and nice people. A perfect addition to the garden and all the enjoyment of a fire, without the need to clean out after use.

13 agosto 2024
Valutata 3 stelle su 5

Delivery instructions acknowledged and ignored

Haven't used the product yet, but it arrived well packed with clear instructions. They lost 2 stars for not holding back the delivery a few days as requested (and confirmed in an email). This meant my husband took in the delivery, and it was a surprise present for him. As the box is branded on all sides apart from the base- surprise ruined.

23 luglio 2024
Valutata 5 stelle su 5

Best fire pit

Very happy with this product. We were looking for a fire pit for our new garden. We didn’t want to deal with the hassle of burning wood so we had very few options. Ethanol was a definitely no as we already tried and hated the smell.

This ecofuego pits are amazing. Very ingenious solution. Love the height of the flames and the warmth they produce. Amazing for the chilly summer nights. Can’t wait to try in winter.

They can potentially do so many things with this idea!!!

26 luglio 2024
Non scritta su invito
Valutata 4 stelle su 5

Good customer service

Good customer service! Website not so great with delay on orders

15 luglio 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you for your feedback! We're glad you appreciated our customer service. We apologize for any delays and are working to improve it. Thanks for your patience and understanding!

Valutata 5 stelle su 5

Prompt reply to email

Prompt reply to email, helpful, and good delivery service

12 luglio 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you! We're glad you found our email response, assistance, and delivery service prompt and helpful.

Valutata 3 stelle su 5

I bought the larger model and there was…

I bought the larger model and there was no cover on the Site shop. I queried it on line and Tim said it was back on the Shop. I looked and it was the smaller version. I contacted Tim again but no reply. Pretty poor as he is the main man !

4 luglio 2024
Valutata 1 stelle su 5

Fire pit different to one ordered

We were delivered a completely different design fire pit to the one I’d ordered. We were not informed at any point only when I called did they confirm supplier had supplied different design. We have arranged return and refund and will unfortunately have to start our purchase all over with a different provider.

4 luglio 2024
Valutata 5 stelle su 5

Great customer service and fast delivery

Great customer service and fast delivery

18 giugno 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you for your kind words! We're delighted to hear you were pleased with our customer service and speedy delivery. If you need anything else, we're here to help!

Valutata 5 stelle su 5

Father’s Day gift

Bought this for my husband for Father’s Day. The photos don’t really do it justice. It looks great so easy to set up and use. So happy with the purchase. No smoke no smell. What a fantastic find

18 giugno 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you for your wonderful feedback! We're thrilled to hear that your husband loved his Father's Day gift and that it exceeded your expectations. Enjoy the smoke-free and smell-free experience!

Valutata 5 stelle su 5

Just the best customer service and even…

Just the best customer service and even wrote a little card beautifully for me as was as wedding present. The attention to detail is so important and leaves a lasting impression.

21 maggio 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you for your kind words! We're delighted that you appreciated the attention to detail and the card. It's wonderful to know we could make your wedding present extra special. If you need anything else, we're here for you!

Valutata 5 stelle su 5

Absolutely love my firepit

Absolutely love my firepit. Arrived the next day - on time and no hassle. My friends also loved it and i think some orders will be coming.

I had an old bbq stand that it sits in fabulously- i was looking to raise it off the ground as i have a happy little dog whose tails wags

Excellent product, cant wait to take it in our campervan.

14 giugno 2024
Non scritta su invito
Logo di EcoFuego

Risposta di EcoFuego

Thank you for your wonderful feedback! We're thrilled you love your firepit and that it arrived promptly. Enjoy using it, both at home and on your campervan adventures!

Valutata 5 stelle su 5

Great fire pit for home and camping/outdoor events

We purchased the Eco Fuego after using one while away camping with family. We love sitting around an open fire but not so in love with the smell on clothes and yourself that following morning. With this, you get the perfect set up, plenty of heat, open flames, easy to put out at the end of the evening and no smell from burning wood.

It’s compact, easy to transport and set up either at home or away. We love it and have used it several times in the garden and while away at half term camping with the kids.

No need to worry about the getting to close to the fire ‘just in case a wood stack moves or falls out’ as the flames are very much vertical and no unpredictable flame sizes have been produced in out experiences. It’s been very consistent and safe. All in all we are very impressed with it and will be purchasing more candle bundles for the summer.

9 maggio 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you for sharing your experience! We're delighted to hear that the Eco Fuego has been a hit both at home and on camping trips. It's great to know you're enjoying the heat and convenience without the smoke. We appreciate your support and look forward to providing you with more candle bundles for the summer!

Valutata 5 stelle su 5

I purchased an original burner some…

I purchased an original burner some years ago & I’ve been really pleased with the product & told loads of people about it. I decided to upgrade with a drum, new citronella candle & lid, and I’ve got to say what a “massive improvement” the company have really gone from strength to strength with this product, and I can’t wait to see what they do next. A big thank you to Tim Jeffs, whose customer service is second to none. Stephen.

28 maggio 2024
Logo di EcoFuego

Risposta di EcoFuego

Thank you so much for your continued support and for sharing your positive experience! We're thrilled to hear that you're pleased with the upgrades and our customer service. Your feedback and enthusiasm mean a lot to us. We look forward to bringing you even more great products in the future. Thanks again, Stephen!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più