Electrifyamerica Recensioni 100

EA is not reliable and their equipment is faulty and will not properly read your membership with your car contract. When using my car app the EA charging station will automatically read your account and charging will be free per contract. But EA charging station failed to read the account and I had to use my credit card and later sent an email to EA support for a refund. EA support refused my request for a refund and made this my problem. Please tell your EV car company to stop using EA as their preferred EV charging provider. EA does not stand by their brand or equipment. I used the Santa Anita Mall charging station in Arcadia, CA. EA is unreliable and not customer friendly and will not back up their brand.

Electrify America is one of the worst companies doing business in America. Never mind that it charge me twice for "idling time" (which is not clearly spelled out on their charging stations), but they completely ignored attempts from the Better Business Bureau, who contacted them on my behalf to rectify the double billing situation. Genesis should be ashamed of choosing EA as a vendor to provide free services to Genesis owners. It makes Genesis look bad.

They claimed I violated terms of service but didn’t show me proof even though I told them I literally own one car. Also, claimed I was using my car for commercial use also no proof of, and then failed to mention that I apparently had to wait 60
Minutes between charging. So they basically screwed me over terminated my account. I also had a customer service agent refuse to let me speak to a manager.

This weekend had two bad experiences with charging.First, we were directed to a new not even open station in Sleepy Hollow , NY area. And today there are only two stations working out of 4 but on application they marked as available. And this happens all the time.

I was charged a hefty $62.94, including a surprise $27.20 for idle time. The charger provided no clear information about idle fees, leading to this unexpected and excessive charge.

Customer support was equally frustrating. The representative struggled to understand my concern, and the call lasted over an hour. When I was transferred to a supervisor, I was met with complete silence.

This experience was unacceptable due to lack of clarity, ineffective customer support, and unresponsive staff.

Electrify america nightmare. I have my electric car over 2 years now and can report only electric america is getting worse, not better. More than in the past I see more chargers broken down and longer lines at charging station. Let's take "The Falls charge stations " in Miami Florida. Last night I waiting 3 hours 8 minutes to finally get on the charger. 2 were broken down out of 4. For chargers up to 150 kw they were only charging between 40 and 60 kw. After getting on the charger it was a total of over 4 hours delayed before I was on my way. Now the biggest joke of all is that recently tesla installed over 20 chargers right there in the same location on the other side of the curb. Funny part was how we were all there waiting to charge our cars on electrify america and being delayed the tesla owners were coming in , plugging in there cars and shortly after they were on there way. And we were all standing there watching this in the rain no less. The Tesla owners were LAUGHING AT US!!!! A we watch then come charge and go. We were embarrassed 😳. I see at electrify america now at least one charger us broken down and occasionally more and long lines. I see people waiting being very upset 😡 and don't wanna deal with this anymore. SO HERE'S MY MESSAGE TO ELECTRIFY AMERICA. PEOPLE ARE WATCHING AND PEOPLE ARE REPORTING. THESE DAYS BUSINESSES ARE ASKING FOR REVIEWS. HERE'S MY REVIEW FOR YOU. I GIVE YOU ZERO STARS. I WOULD NOT RECOMMEND ELECTRIFY AMERICA TO ANYONE TO SAVE MYSELF EMBARRASSMENT. BE WARNED AND START RESPONDING TO THE POOR REVIEWS. AND FOR THE CUSTOMERS USING THE SERVICE. PLAN ACCORDINGLY IF GOING TO THESE CHARGERS. CHECK THE APP AND SEE IF THEY WORK AND AVAILABLE. I LEAVE ELECTRIFY AMERICA WITH THIS LAST COMMENT. MAKING A NOT ON THE APP SAYING THE CHARGERS ARE OUT OF SERVICE AND ARE WORKING TO GET THEM REPAIRED DOESN'T CUT IT!! AND APOLOGIES FOR THE INCONVENIENCE DOESN'T CUT IT EITHER !!! YOU ARE LEAVING ELECTRIC VEHICLE OWNERS STRANDED WITH NO OPTIONS. AND THIS NEW TEST OF YOURS TO CUT PEOPLE OFF AT 80% PERCENT IS ANOTHER DUMB IDEA TO TRY AND ELIMINATE LONG LINES. SOME PEOPLE ARE TRAVELING AND IN SOME AREAS OF THE COUNTRY YOU CANT GET FROM ONE CHARGER TO THE NEXT ON ONLY 80 PERCENT. HERES A BETTER SOLUTION FOR YOU. GET YOUR ACT TOGETHER AND GET THEM FIXED. GET MORE CHARGERS INSTALLED TO HANDLE THE FLOW AND MAYBE YOU WILL PLEASE SOMEONE AND GET A GOOD REVIEW!!

Unfortunately have to agree with the bad reviews. App and stations frequently don't work. Charged my credit card directly instead of my free membership account. Obviously this is known issue, since customer service told me to start session with app and not with the station screen. How would I know that? Still they wouldn't refund the charge.

One of the worst charging stations yet. Most of the chargers are not operational and the charging speed doesn't meet the vehicles expectations. What's the point of the monthly membership fee if the chargers are living up to the expectations. Yes the chargers are everywhere and most of them are always down. I don't see Tesla having these problems.

Terrible, I don’t think I have ever been to a location where all the stations are working. They’re always broken..if not broken they’re slow. I have to wait every time I go try to charge. No wonder it was free with the car purchase. It’s a trash company and they need to improve their service. They give free charging to all these companies without expanding! Great business model to leap in people to commit to them! It’s stupid. This makes not want an electric car again after this. Gas is so much faster, pay more but my time is worth more than wasting so much time finding a charger that actually works

ELECTRIFY AMERICA DESERVES NEGATIVE 1000 STARS!!! RELUNCTANTLY HAVE TO CLICK 1 STAR TO LEAVE A REVIEW, UNFORTUNATELY.

Looking to file a Class Action against Electrify America and currently speaking with attorneys.

I had bought two electric cars within 2 day span (two different brands) and 1 came with 30 min/day charging plan and the other came with EA free charging plan up to a certain Kwh. Both had free charging by simply plugging into EA charging stall.

I was charging the cars as instructed by just plugging it in and the EA charging stalls was recognizing the cars accordingly as described. This went on for about a month and all of a sudden I get an email from EA stating my 30 min/day charging plan has been discontinued because I violated their free 30 minute charging terms.

I called them to address this and the first rep I spoke specifically told me my account was in good standing and not to worry because EA's systems have been causing issues with this with many other customers and sending out discontinuation emails.

This same day I went to charge the car and it statrted charging my credit card so I called EA again and then a different rep told me that I violated their free charging terms and told me that I was charging an unauthorized vehicle - a MERCEDES EQB. I told them that I do not own or never have owned or know anyone that owns a Mercedes EQB. This Mercedes situation went on for days and days and finally they got the hint that I didn't own this car after yelling at them via email that I DO NOT OR EVER HAVE OR KNOW ANYONE THAT OWNS A MERCEDES EQB. They discontinued the plan because I was charging a Mercedes EQB.

Then it was esacalated to someone else and he finally ADMITTED THAT THEY MADE A MISTAKE and that it was not a Mercedes but a different car, WHICH was the other brand car I had bought with its own free charging plan with EA.

I did absolutely nothing wrong but the escalation person told me that I was out of luck because I was charging a car that wasn't on the plan but all I was doing was plugging the car in and the EA stall was to recognize the car and charge the plan accordingly which apparently it never did after the initial couple times. Initially it was recognizing the cars correctly.

How was this my fault - the above situation is being understated because I didn't want to exaggerate the situation. There was a lot of other things that happened that EA is not admitting to or willing to see the whole situation correctly.

All I can conclude is that EA does NOT want people to have 30 min free charging because it doesn't make sense for them to punish me for their system inadequacies and discontinuing the plan becaus I supposedly was charging a Mercedes that I don't even own. This is ridiculous!!!

It's been a couple months now and EA still has not reinstated the charging plan. They are falt out ignorring me now. I filed BBB complaint but didn't go anywhere and they basically replied stating that I was charging an unauthorize car (Mercedes) which I don't even own.

Can't add my vehicle to the app. Could not connect to the charging station with my phone's app. Charging stations are incredibly unreliable. Three out of four experiences have been terrible. Prices are expensive but better if you pay $7 a month... I did that and couldn't get any of it to work. Don't waste your time.

The fast charge Station closest to me has been totally unavailable for the past two weeks. Called support staff 3 times and they are helpless. Tried to escalate the issue with their response indicating there are no people to escalate. No one should use them.

Problems at the same location since day 1, if I had researched it before getting convinced to buy Electric car wouldn’t have considered it. I added 220/240 at my house and it is not cheap, unless you have solar which I’m not getting trapped into that 0 down crap. I got a VW ID4 Pro S AWD thank God a lease only and they tell you free charging for 3 years but at the end a waste of time

Worst customer service. They clearly use an international call station who never has a manager available. When they work to answer a question, they always say they can’t help because someone higher up needs to do it. It’s a horrible customer service line, they never help resolve any issues

Horrible app, Horrible charging experiences, Horrible to non-existent customer service (30+ minute wait times to get no help from "customer service") . App rarely works right first time, app says chargers are available that are broken at almost every visit, always broken chargers. Hard to imagine what else Electrify America could do wrong to make a worse customer experience. And they don't allow customer reviews on Google app store. I suspect this is so they can hide their bad reviews.

Just worthless - yesterday charged me $10 for someone else’s charge after the charger didn’t work for me. I ended up having to move to a different station 7 miles away. I wake up this morning and four separate charges of $10, $10, $20, and $50 are pending from
By ban accou y.

The app did not work with my premium offer (free charging). Customer service says it can take 3-5 days for any response to tickets. Customer service reps very hard to understand. They will not escalate a ticket for two weeks.

Totally Unacceptable Performance and service!! in all 3 locations in south florida almost all charging station Don't work!!!!
Just came back from their Bal Harbor location: 3 times and almost 50 Min for their service support team trying to reset and by the end NO CHARGE!!!

I have used Electrify America once as a guest. I wasn’t notified about the $50 authorization fee that was charged up front. When charging was completed, I contacted customer service for clarification on what that fee was and I was told the hold would be lifted within 24-48 hours of charge. I have called customer service a second time because the funds did not come back to my account. It has now been a week and a half and I have called the third time. The phone representative has told me to settle it with my bank instead.
I then asked as to why it’s my bank’s responsibility to release my money when it’s Electrify America was the one that charged me. I got a long answer which translates to “I don’t know” in the end of the call.

This company is simply a scam. I am certain that the $50 hold is to make profit off of potential customers because they are not making enough profit through their products. They are losing customers with this kind of tactic. I will definitely tell people not to use their chargers because reading all their negative reviews is enough evidence that this company is garbage.

Update: I have called my bank and was told that the charge didn’t happen because the statement changed from $50 to $11(the cost of charge). Meaning I have no proof for the authorization fee that the took from my account. This is a false charge that went out of my card and was never returned. I have checked my bank statement everyday just to check for that $50 refund and I’m 100% sure it was charged and never returned.

Good luck having business in the next few months because no one will use your services. They are unprofessional, very misleading, and time consuming! Never again.

I can count on one hand how many times I have been able to pull up to an Electrify America charging station in the one year that I have had my ID4 and NOT have to wait a long time to get access to a charger. Almost 100% of the time, there are multiple chargers out of service. When you finally get to charge, after waiting forever, the majority of times the charger does not charge anywhere close to the advertised 150kW. It’s usually half that at best, resulting in more time being wasted waiting to get the car charged. I don’t understand how inept this company is….and are unable to get a grasp on the situation. There is already a shortage of EA chargers in general (with the ones they have set up) and then to add the fact that half of them are constantly out of service is ridiculous. I regret getting the VW and feel duped about the advertised EA promises